• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user dawnmaries7
District of Columbia
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Soo easy to order and received in just a few days. The rug itself was exactly as pictured. Very happy!

Thumbnail of user donnar2453
Delaware
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

Rugs.com is an abundant source for rugs for any budget. I chose a very inexpensive option as an entry runner. The rug arrived within a week, well wrapped and in great condition. It really brightens up my space and makes a great statement. Although rugs.com had some amazing rugs that I drooled over, choosing what I can afford meets my current needs. My experience exceeded my expectations, especially considering the modest cost.

Thumbnail of user andrews3553
Indiana
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

Just incredibly pleasing experience ordering a rug from rugs.com

Thumbnail of user timothyh1516
District of Columbia
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Wide selection across a range of price points. Best site for area rugs on the internet

Thumbnail of user deborahw2657
Pennsylvania
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Good quality and options, easy check out. Referred by a customer who is my daughter

Thumbnail of user bonnieh819
Arizona
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

It really was easy! Choose rug. Purchase rug. Hopefully be happy with rug! Will let you know!

Thumbnail of user racheld1398
Maine
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

So many options to choose from it was easy to find exactly what I wanted. The ordering process was easy, shipping and delivery were fast, and returns were no-fuss. For buying something as big and expensive as a rug over the internet, it couldn't be any easier.

Thumbnail of user susani1073
Colorado
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Have purchased several rugs in the past and was completely satisfied. Love the prices and selection they offer.

Thumbnail of user cathieh46
Ohio
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Ordered two rugs and they both were delivered on time. The one rug I ordered though came delivered completely unwrapped, just the folded rug with a small bit of plastic at the bottom. Not sure if this was FedEx's fault or Rugs.com because the plastic was VERY flimsy and unlikely to protect a 10x14 rug! Thank goodness the weather was good and the rug didn't get rained or snowed on! But it sure made it really hard to get into the house!

Thumbnail of user jackiem916
South Carolina
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

I purchased 2 rugs, they shipped super fast at a great price. I will be a return shopper!

Thumbnail of user joel1754
California
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Plenty of choices for all different types of rugs!

Thumbnail of user jamess9253
Maine
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

3erd rug I have ordered from Rugs.com and as always easy shopping and very happy with the rugs as they provided a classic floor covering without crazy rare museum like prices. Happy with how simple it all is to bring something so nice into my home.

Thumbnail of user krisr223
Illinois
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

It really is beautiful. Love all the colors and flowers. It is thick and great on my bare feet. Still off-gassing but i know that will go away. Ends still curling and i have heavy stuff on them. My dog loves it

Thumbnail of user shirleyp1079
California
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

I was very impressed with the ease to order my rug and when I decided I should have ordered the rug pad after my order for my rug, it was so easy to call your Customer Assistance and ordered it with a very friendly and helpful young lady by the name of Mary Grace. She answered all my questions very quickly and efficiently and took my additional order for the rug pad. This was not the first time I ordered from your company. I had ordered another rug a few years ago. Each time it was a very pleasant experience.

Thumbnail of user kimc2128
Oregon
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Easy understandable sizing, color etc. information.

Thumbnail of user charlenem471
New Jersey
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Arrived quickly packaged well. Beautiful outdoor rug. Thank you.

Thumbnail of user kelseym274
Oregon
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

This is our 4th time ordering from Rugs.com and we are always so surprised how fast the shipping is! We love our new rug!

Thumbnail of user melbav8
Georgia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Received our rug yesterday. We are happy with it though we've only had it one day.

Pleased
May 7th, 2024
Verified purchase
• Previous review

We got our rug yesterday and it looks just like we wanted. We are anxious to use it on our kitchen floor.Perfect size.

Thumbnail of user adnang7
Texas
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

I ordered a Bokhara carpet and rug pad for my living area. The delivery date was set for 2/11/2024. I received the rug pad a day earlier and the Carpet right at 10:30 AM on the specified date. Great communication and great service.

Thumbnail of user bonitah83
Washington
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

Have loved all the rugs (9). My last order of several sizes of a particular rug, came with a slightly different color and texture due to changes at factory. Cristian worked tirelessly to help me find the correct, discontinued version. I was so grateful!

Thumbnail of user cherem7
Alabama
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

So far I've only ordered with this company. Navigating the website was easy. There were no issues or problems with loading and ordering. I will update once my purchased rug arrives.

Thumbnail of user bethanyi16
California
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

We bought the infinity shag rug for our living room, and it's better than my expectations! I was nervous to order a rug online but we are so happy. Thank you!

Thumbnail of user amyl2409
Pennsylvania
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

The area rug is exactly what I envisioned and it looks exactly like the picture advertised!

Can't beat the price nor the prompt service and delivery!

I won't buy anywhere else.

Thumbnail of user nancys4067
Florida
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I couldn't be more pleased with the ease of ordering my rug. I especially enjoyed the experience of getting to see a picture of it in my living room. It's beautiful. I also ordered a pad for the rug.

Thumbnail of user debbiec1362
North Carolina
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

Just moved into a new home and ordered several rugs from rugs.com. The website was easily maneuverable and they were promptly delivered. They matched the online picture very well. Attached is pic of one room. I chose two octagon instead of one large.

Products used:
Rugs - 5

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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