Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.
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So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
I am delighted with my new Havana rug in every way!. The colors are just right and not too bright, it blends with my main chair and other accessories in the room Plus it is soft and so easy to care for, water resistant and doesn't pill. I am so happy I decided to check out Rugs.Com rugs before buying elsewhere. Very pleased.
We looked at many site evaluating area rugs. Your products met our needs best. We returned one rug because we didn't like it when it arrived, and you promptly took it back. Return was simple and straight forward.
Very satisfied with quality and color of our rugs.
Thank You
Reasonable price. Easy to order. Fast delivery. Great rug. I love it and will definitely order again!
Could not have been more simple finding the right rug and completing the sale. Fast shipping too.
We will enjoy our new rug. It fits nicely and is soft to walk on
Received rug quickly. Easy to unpack and put down. Very pretty. Good value.
Delivered quickly the product as described, quality seems quite good.
Beautiful, great quality and arrived quickly - would definitely recommend!
Normal size rugs will not fit in my kitchen. Rugs.com was the only store I found online that had many rugs in hard to find sizes. I chose one in the right size that I thought I would like. It was delivered in a few days, and the picture online does not do it justice. The rug is simply stunning! The blues in particular match my backsplash, and the rust and various shades of beige manage to be vibrant when the overall look and feel of the rug is light and bright. It compliments my white cabinets. I just love it!
In looking for a rug to tie together the different colors and patterns in our living room, I wanted an abstract design that was also interesting. The rug looks exactly as it appeared online and the tool that lets you see how it would look in your space gave me the confidence to order.
I thought the experience was good, but have not received the 2nd 8'x10' rug. Can can you explain why?
Rugs are beautiful and the process of checking out was easy and fast.
I bought this rug on sale for $179.00. I would not have paid $50.00 for it. Thread bare! Gives Rugs.com a bad name.
Sue
This Rug came relatively fast and is exactly what I ordered from the photo. The colors are nice and I love the pattern and feel of rug. I was a little nervous about ordering a rug because I didn't know how legit this website is, but I am not disappointed in any way!
Using the website was easy, I had a question about the material in the performance rug pad and not only did the Bot give me an answer, customer service answered my email nearly as fast! (I emailed before thinking to ask the Bot).
Once I receive my rugs and pads, I'll be happy to comment on those as well.
Thank you for making it easy!
We received our rug quickly and the quality of the rug was exactly as expected. This last purchase was not an expensive but is nice. We have purchased from rugs.com several times and are always happy with our purchases.
I received the rug and backing quickly and love the dice and quality. It looks great and can't wait to show it off. Thanks for the great deal as well.
Ordering was easy. Sale was on. Rug was delivered quicker than I thought. It looks beautiful and I am very happy!
Speedy delivery despite terrible weather! Well wrapped. Using on kitchen tile to modernize an older tile! Decided to use sticky corner adhesives instead of an under mat as the underlay makes the rug a littler higher off the ground and in my situation, on a walker, makes it more of a trip hazard! VERY happy with the look of the new rug. Color, just like the photo.
In picking out rugs for a new home, we found the best selection, great colors and great prices. Something for all our needs. Wish there were some suggestions for laying out the pad wrinkle free, and the rugs to get flat.
Very easy to use. I found the rug I needed very quickly. (I had to keep looking, the selection was so good).
Unfortunately, I ordered the wrong size and had to return the runner. They quickly sent me a return label and I hope will refund my money as quickly. I purchased another one in the size I needed. The rugs are so beautiful and quality made. You won't be disappointed.
The ease at which I was able to order my rug; the ability to pay through Amazon for the rug and the speed in which I received my rug was exceptional. This all happened within a weeks time.
Then, the rug! Beautiful and everything advertised about it.
I will definitely buy from this company again. Thanks for renewing my faith in great Customer Service.