• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user susanm5304
Florida
2 reviews
0 helpful votes
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January 14th, 2024
Verified purchase

I am delighted with my new Havana rug in every way!. The colors are just right and not too bright, it blends with my main chair and other accessories in the room Plus it is soft and so easy to care for, water resistant and doesn't pill. I am so happy I decided to check out Rugs.Com rugs before buying elsewhere. Very pleased.

Thumbnail of user stevencarols
California
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

We looked at many site evaluating area rugs. Your products met our needs best. We returned one rug because we didn't like it when it arrived, and you promptly took it back. Return was simple and straight forward.

Very satisfied with quality and color of our rugs.

Thank You

Thumbnail of user sarahh2829
Illinois
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Reasonable price. Easy to order. Fast delivery. Great rug. I love it and will definitely order again!

Thumbnail of user michaela5622
Illinois
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Could not have been more simple finding the right rug and completing the sale. Fast shipping too.

Thumbnail of user cherylw1681
Florida
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

We will enjoy our new rug. It fits nicely and is soft to walk on

Thumbnail of user virginiadh
Bahamas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Received rug quickly. Easy to unpack and put down. Very pretty. Good value.

Thumbnail of user earle89
Minnesota
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Delivered quickly the product as described, quality seems quite good.

Thumbnail of user evef61
New Jersey
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Beautiful, great quality and arrived quickly - would definitely recommend!

Thumbnail of user lesliej456
Georgia
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Normal size rugs will not fit in my kitchen. Rugs.com was the only store I found online that had many rugs in hard to find sizes. I chose one in the right size that I thought I would like. It was delivered in a few days, and the picture online does not do it justice. The rug is simply stunning! The blues in particular match my backsplash, and the rust and various shades of beige manage to be vibrant when the overall look and feel of the rug is light and bright. It compliments my white cabinets. I just love it!

Thumbnail of user ellynh9
Florida
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

In looking for a rug to tie together the different colors and patterns in our living room, I wanted an abstract design that was also interesting. The rug looks exactly as it appeared online and the tool that lets you see how it would look in your space gave me the confidence to order.

Thumbnail of user anitras15
New York
2 reviews
0 helpful votes
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April 17th, 2024
Verified purchase

I thought the experience was good, but have not received the 2nd 8'x10' rug. Can can you explain why?

Thumbnail of user lisaa2852
Illinois
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Unfortunately we are going to return rug - colors do not match the room. The experience was great though

Thumbnail of user annp1057
Indiana
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy, hope product as good as looks
Can't say more until I see

Thumbnail of user sandrah3005
Arizona
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Rugs are beautiful and the process of checking out was easy and fast.

Thumbnail of user sueb1188
New Hampshire
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I bought this rug on sale for $179.00. I would not have paid $50.00 for it. Thread bare! Gives Rugs.com a bad name.

Sue

Thumbnail of user stellad103
California
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

This Rug came relatively fast and is exactly what I ordered from the photo. The colors are nice and I love the pattern and feel of rug. I was a little nervous about ordering a rug because I didn't know how legit this website is, but I am not disappointed in any way!

Thumbnail of user norab199
Tennessee
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Using the website was easy, I had a question about the material in the performance rug pad and not only did the Bot give me an answer, customer service answered my email nearly as fast! (I emailed before thinking to ask the Bot).

Once I receive my rugs and pads, I'll be happy to comment on those as well.

Thank you for making it easy!

Thumbnail of user jennyk434
California
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

We received our rug quickly and the quality of the rug was exactly as expected. This last purchase was not an expensive but is nice. We have purchased from rugs.com several times and are always happy with our purchases.

Thumbnail of user cherylm2268
Virginia
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

I received the rug and backing quickly and love the dice and quality. It looks great and can't wait to show it off. Thanks for the great deal as well.

Thumbnail of user fayeb161
Florida
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Ordering was easy. Sale was on. Rug was delivered quicker than I thought. It looks beautiful and I am very happy!

Thumbnail of user mairot
South Carolina
2 reviews
0 helpful votes
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January 10th, 2024
Verified purchase

Speedy delivery despite terrible weather! Well wrapped. Using on kitchen tile to modernize an older tile! Decided to use sticky corner adhesives instead of an under mat as the underlay makes the rug a littler higher off the ground and in my situation, on a walker, makes it more of a trip hazard! VERY happy with the look of the new rug. Color, just like the photo.

Thumbnail of user joanb1384
Kentucky
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

In picking out rugs for a new home, we found the best selection, great colors and great prices. Something for all our needs. Wish there were some suggestions for laying out the pad wrinkle free, and the rugs to get flat.

Service
Value
Shipping
Quality
Thumbnail of user richardo1653
Colorado
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Very easy to use. I found the rug I needed very quickly. (I had to keep looking, the selection was so good).

Thumbnail of user glorian363
North Carolina
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Unfortunately, I ordered the wrong size and had to return the runner. They quickly sent me a return label and I hope will refund my money as quickly. I purchased another one in the size I needed. The rugs are so beautiful and quality made. You won't be disappointed.

Thumbnail of user lynnet170
Florida
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

The ease at which I was able to order my rug; the ability to pay through Amazon for the rug and the speed in which I received my rug was exceptional. This all happened within a weeks time.
Then, the rug! Beautiful and everything advertised about it.
I will definitely buy from this company again. Thanks for renewing my faith in great Customer Service.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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