• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,635
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user rebeccah2356
Virginia
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Even though I am returning this rug (too large), I will continue to depend on Rugs.com for quality products and service.

Thumbnail of user margeo16
Maine
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I have such a hard time picturing my design ideas but when u offer to show me how any rug might look in a photo of my room, you make it very easy to decide yay or nay!

Thumbnail of user julieh2547
North Carolina
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Site was easy to use and I loved being able to see in my room! Haven't gotten my rug yet but can't wait! Hope it looks like it did in the pictures!

Thumbnail of user sananabm
Ohio
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Great experience for the first time shopping there. A wide range of beautiful rugs and fast shipping to get them to the customers. I was pleasantly surprised. Definitely will be shopping from here again in the future.

Thumbnail of user mikem4748
California
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Super fast shipping, nice quality rug with great company support from rugs.com. Wife loves the rug and color appeared to be spot on. Will definitely use this supplier in the future if needed.

Thumbnail of user cindak8
California
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Bought 4 and 1 small,. Outdoor. Very pleased…color very good … quick, efficient service

Thumbnail of user elliem215
Washington
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

I am happy with my purchase, but displeased that I had 10% off in my cart that was not applied at checkout. I'm not sure if this was because I used Google Pay, but it felt a little like a bait and switch.

Thumbnail of user franm193
Arizona
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Thank you so much rug is just what I wanted came so fast.

Thumbnail of user syndiv
Georgia
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Giving 5 stars because it was a great experience purchasing from Rugs.com. Shipping was very fast, fairly sturdy and protective packaging but, who ever was the delivery service that was used laid the rugs I ordered outside by the side door of my house, when I have a large covered front porch while it was pouring. No telling how long they had been out there. I would have fathered they been delivered a day late due to weather than possibly ruined. Hoping the rugs are not damaged due to this. I have had them laid out drying for 24 hours now but still damp.

Thumbnail of user briane1356
Maryland
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

With 4 cats, we don't go high end on rugs. Anyone who owns cats knows that they will puke and never miss a rug. The five rugs we have purchased from Rugs.com look great and they clean up nicely. They also appear to hold up against the cat claws, so we rate them very high in durability.

Thumbnail of user elizabethw1980
Indiana
2 reviews
0 helpful votes
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January 9th, 2024
Verified purchase

Rugs.com has been a go-to for many years. I am always amazed at their sales and clearance. Their rugs are always top quality and beautiful. I would recommend them to everyone. I brag on the prices to all my friends and tell them about rugs.com.

Thumbnail of user cathyj354
Florida
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

This is my 3rd rug from Rugs.com and I am once again a happy customer. The rugs are quality and the shipping is so quick.
Thank you

Thumbnail of user andys734
Florida
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

This round rug looks like the photos and arrived on time. The quality appears satisfactory for our lanai. It is relatively thin so i am not sure if it will lay flat.
It arrived yesterday as promised so we cannot attest to how well it will hold up. All in all, it looks like it will work just fine under my round 6 seater high fire pit table.

Thumbnail of user charm54
Connecticut
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

Rug was delivered in a timely manner. Color, size and quality of rug match the description provided on-line. A nice addition to my dining area. Provides a vibrant, yet subtle addition to the decor of the room.

Thumbnail of user anned549
Tennessee
2 reviews
1 helpful vote
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April 5th, 2024
Verified purchase

The site is easy to navigate and I quickly found just what I wanted. I look forward to its arrival. I've been kept up to date on shipment details.

Thumbnail of user jylsnm
New Mexico
2 reviews
0 helpful votes
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January 2nd, 2024
Verified purchase

I just purchased my 4th rug from Rug.com. I've been happy with everyone of them. I've had to replace some of my older Persian and Moroccan rugs and although these were significantly less expensive, they look lovely. With pugs in the house I can't get too attached to any rug!

Thumbnail of user cindyd415
Minnesota
3 reviews
1 helpful vote
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September 18th, 2023

For me I have ordered at least ten plus rugs for my kitchen
Bathroom bedroom & living room also a few for my entrance way.
I find the prices value and quality of all my purchases very pleasant
I love the quick service its usually takes only a few days to arrive
At my door. Its been over a year and I still enjoy visiting this website
I never had a rug come in bad shape or Damaged they are wrapped
And sealed nicely. If anything only I do definitely recommend vacuuming
Both sides of rug to help it lie flat the edges do sometimes curl up.Or else
I may place a heavier chair on it that helps. It can take a few days depending
On the size of rug you get.

Products used:
Ruga

Service
Value
Shipping
Quality
Thumbnail of user pamelao854
Minnesota
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Rugs.com has a good selection of rugs and it is easy to find the right size and color/style. We love the rug we picked out. It met all of our expectations. It came on time. The instructions on set up were clear and very helpful. Our rug settled down nicely looks beautiful.We did call about something and they were so helpful with our questions. We will definitely use rugs.com again!

Thumbnail of user jeanj593
Florida
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

First time ordering and it won't be my last. Was hesitant to order online not knowing if color would be true but it was absolutely perfect. Great quality too! Can't beat the price either! Highly recommend

Thumbnail of user muffym1
North Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I ordered my rug on Thursday and it was delivered on Saturday! I couldn't be happier with the experience!

Thumbnail of user carries736
Florida
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Love my area rugs. They definitely meet my expectations and look great in their different spots. Very durable. Cat scratch friendly…although I discourage this activity.

Thumbnail of user cindyd1033
Georgia
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Ordered and was delivered very next day! I couldn't believe it came that fast. Still trying get bumps out but looks great. Color a little off from picture but still works

Thumbnail of user sharona2205
North Carolina
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

After choosing a rug at the showroom, we were told it would be delivered within 3 days. To our surprise, the rug was delivered the next day and we are very happy with our purchase!

Thumbnail of user peteo47
North Carolina
2 reviews
0 helpful votes
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April 7th, 2024
Verified purchase

Rugs.com has excellent quality, valve and prompt delivery. Rugs are packaged with care and hints to maintain the rugs are included.

Thumbnail of user dianeo880
New Jersey
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Rug is even more beautiful in person. Fast delivery too

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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