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Rugs.com has a rating of 4.7 stars from 5,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
Very easy to maneuver website and pay. Colors appear vibrant and sharp.Haven't received my rug yet but anticipate total satisfaction.
Lots of beautiful rugs. Easy to navigate site, and checkout was a breeze. Looking forward to my rug.
Saw rugs.com advertised and looked through the site. Sale was happening so we decided to take the plunge. Hopefully the quality is good.
Un to shop for living room rugs with the filters! Got what I wanted fairly quickly. So many it was hard to pick but I enjoyed the app.
This is my 3rd rug purchased from Rugs.com. I'm happy with the rugs quality, price, colors & customer service! They are my go-to for area rugs!
This website allowed me to quickly search by size and color and order via PayPal! I will visit again.
I had never placed an order with Rugs.com & took a chance for some patio/deck rugs a couple of months ago. I couldn't believe how quick they were shipped & received & I really like them a lot. So much so, that I am a repeat customer. Thanks for a great product & customer service!
I'm so excited for my order to arrive and I think I will really like what I have ordered but just in case the return is free!
Excellent very easy to use fast and convenient will definitely refer to my family and friends I will be using this app again for future purchase
It was very easy to pick new rugs with all the sizes given and great prices! It was also cheaper than getting my old rugs cleaned!
I am a repeat customer. The rugs that I purchased are exactly as shown in the website. Good products, fast shipping.
Clear instructions, easy purchase I can't rate the purchase until I receive, so please don't make this difficult for no reason.
Site very easy to navigate
Order another outdoor rug that I ordered earlier this summer. Love it and it has tolerated all weather!
Navigating rug.com was simple and easy. I love they have deals all the time and I have found a great rug I'm hoping with go with my living room!
Many rugs to choose from. Easy to navigate site. This is my 3rd purchase from Rugs.com I have been extremely satisfied with all.
Needed round rug for round dining table at new house. RUGS
COM made it so easy to select, ship, and pay. Cannot wait to receive my new rug!
I found the rug on the site and followed the directions for ordering! Fingers crossed that it will work!
Ordered a dining room rug and pad it came in within three days and it was packaged together nicely. The pad is high quality and does not slip on our hardwood floors. The rug is cushy soft and beautiful! So happy!
Products used:
Rug and rug pad
Very easy and calm experience. This will add just the finishing touch to our porch. And the sale helped in making the decision.
It was so easy to shop for the kind of rug I wanted, the color, the size and the shape. The prices are great too!
We have ordered from rugs.com multiple times and been completely satisfied with each purchase. Highly recommended for selection and service.
This was a Great way to locate a casual (Cotton) rug, for my Dining area. Great selection! Gotta love Cotton ;)
Hopefully it is as beautiful as the picture. If not it says free returns...so that is why I ordered from them
Always easy to scroll and locate items of choice. So many items to select from. Sometimes difficult to make choices.
Good choice of rugs. Multiple sizes available in same rug. Good choice of colors and easy website to explore
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