• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

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Positive reviews (last 12 months): 95%
Positive
1,653
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,044)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user barbaras4749
Virginia
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

First time I purchased from you.
Nice selection.
Very easy checkout.

Thumbnail of user brendaq748
Colorado
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Just ordered from rugs.com, the website made it super easy

Thumbnail of user tarar473
New York
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Every order I received was great the quality the colors, No smell I love rugs.com I'm a forever customer

Thumbnail of user markh5432
Pennsylvania
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Just upgraded 4 rugs due to the awesome prices. All rugs appear to be of decent to good quality.

Thumbnail of user kimberleyc146
Indiana
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

This is the second time I have used this company and I'm 100% satisfied with the selection, delivery and quality!

Thumbnail of user deniecer4
Florida
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Doesn't work tried multiple times. Super annoying.

Thumbnail of user laurab4242
Virginia
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Easy to follow instructions, clear information. Looking forward to my new rugs!

Thumbnail of user gracel634
New Hampshire
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

After looking in so many places for rugs…. I'm extremely picky…. I found the perfect ones and at great prices! It was so easy to order! I will definitely be back!

Thumbnail of user clarah256
California
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

I'm a returning customer because Rugs.com is so easy to use and so dependable & besides that the selection is sooo good & I always find just what I'm looking for & best of all the Price fits my budget & I can change rugs when I need to. Keep up the good work Rugs.com as Arnold says I'll be back.

Thumbnail of user jerrym1511
Virginia
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Easy to navigate. Lots of pictures. Buying was an easy process. I like the 30 day return policy. Can't wait to see the rugs in my home.

Thumbnail of user johlyndas
North Carolina
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Great I love the colors, was fun to seeing all the colors and designs.

Thumbnail of user juliaw769
Florida
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Loved looking thru the rugs and loved the filters.

Thumbnail of user robyno69
Connecticut
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Good quality rugs for the price. Great service, fast shipping and easy return process!

Thumbnail of user carolh2825
Washington
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Good experience. Very excited to get my new living room rug. Went with a rather bold color so hope I like it.

Thumbnail of user christam133
Wyoming
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I have purchased 6 rugs so far (all different sizes). I am always amazed at the quality of the rugs considering the low prices.

Thumbnail of user celiak37
Massachusetts
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

Still waiting for rugs to not buckle, not hapoy with lola ocal, colors completely different then website picture

Thumbnail of user scottm3944
New York
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Easy, intuitive ordering, many choices and sizes. Highly recommended!

Thumbnail of user judys1945
Texas
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Nice to use room photos to check sizing and placement. Great price.

Thumbnail of user kathiek59
Texas
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

This is the 2nd or 3rd order I have placed with Rugs.com. I have been very happy with the shopping experience and also with the rugs I already have.

Thumbnail of user djh94
South Carolina
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Fairly easy
Hope I'll enjoy the color was really bright.

Thumbnail of user teresap1183
Georgia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Thank you...
The rigs looks great and fits what we needed. Quick and easy.

Thumbnail of user paulag220
Finland
2 reviews
0 helpful votes
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June 7th, 2024
Verified purchase

Easy purchase except that when I wanted to use my PayPal account the system would not go to my account. The Rugs are beautiful and the prices allow me to add beauty to my humble home.

Thumbnail of user christined1254
Kentucky
2 reviews
0 helpful votes
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May 31st, 2024
Verified purchase

I just purchased an outdoor rug and the process was effortless! I had spent quite awhile on another website to no avail. I am anxiously awaiting my new animal print rug!

Thumbnail of user bernadettel126
New Jersey
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I have bought rugs from Rugs. Com over the past 5 years and have Always been happy! The buys are incredible and the prices are Unbelievable for the great quality of their products! I always get asked where did you get those rugs! Not a secret as I tell them where I ordered them from and the price that is so worth the beauty!

Thumbnail of user shirleyl1144
South Dakota
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Love your site. Easy to use and I love being able to see the rug in my room.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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