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Rugs.com has a rating of 4.7 stars from 5,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.
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Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
I wanted an accent rug for the living room in my new home. I wasn't finding anything fun, or in my taste. I found rugs.com, and the number of choices and sizes was fantastic, I bought one with a fun fish pattern, it got to me in only 4 days, and it is exactly as depicted. Reasonably price, too.
It is very easy to put in what type of rug, color and price and narrow down the choices very quickly.
Using the website was easy. Easy to find the right size and colors needed.
Shipping of a 9x12 rug folded.not so much. Should have been rolled. Hopefully fold and creases will lay flat with a little time. So not pleased with that part at all.
Process was a breeze. Good selection and choice. Can't wait to receive my order.
This is the first time I've purchased anything from Rugs.Com and they made it very easy to order and we received it within 3 days. The rug is exactly what we ordered and it met our expectations. Very pleased customer!
Ordering this rug was very easy. The hard part was choosing the pattern and the coloring. It arrived very well packaged without any damage. I laid it out today and it is ready to be laid where I will be using it. I must say the pattern and colors exactly matched with what I ordered.
The rugs were very easy to purchase and navigation was very simple as well. Enjoyed viewing the attached videos as well.
I usually like to touch/feel a product before purchasing but living in rural Maine, it's quite time consuming, and expensive considering the price of gas, to find what I want. Then the logistics of getting it home in a car. The web site is quite user friendly, prices great, and free shipping. Because colors can vary on the computer it is a bit challenging to get a true picture, but reading the reviews helped a lot for that.
Looking for new rugs for the living room and entry way. Store shopping was not working out. Looked at Rugs.com. Chose several selections, eventually ruling out 4 of 5 selections. I like the fact you can upload a photo to see what the rug would look like in your own setting. The rugs and pad chosen were on sale (bonus). Ordered two rugs and they were both here in a weeks time from placing the order. Packaging sufficient and rugs in perfect condition. Great experience all the way around.
I ordered a 6 ft ROUND rug, it shipped in a decent amount of time. When I received it I noticed it was folded flat instead of wrapped around a cardboard cylinder in the center. This has caused the rug to have deep folds and it will not lay flat. I've tried ironing and even shampooing to get it to lay flat. Very exasperating
Tip for consumers:
I kept it past the 30 return policy Because I kept hoping the wrinkles would eventually work out and lie flat. Not a good idea to ship without a cardboard cylinder in the center. Poor packaging for shipping
Products used:
Round 6ft rug
Easy to navigate to size, love free shipping. Hoping colors are as picture shows
Was very pleased with the selection and thrilled to find that one of the rugs we liked best was actually on sale. Arrived promptly and in perfect shape. Will definitely check Rugs.com next time we want to buy a rug!
Very easy to order.
Will have my new rug & rug pad on 4/20.
Perfect gift to myself for running my business on my own for 7 years and now moving to start my semi-retirement in Southern California!
This pretty green rug will look perfect in my new den with the new modern orange sofa I got for the den.
I was looking for a round in/out door rug for my porch. I found one that appears to be the right size and color. Hopefully it will be when I receive it.
Delivered to wrong address. Picture submitted is not my home...contacted customer service...still waiting for my rugs.
My Rugs were delivered faster than I expected made me very happy. Was a little worried when I saw it all rolled up the way it was but it turned out great it is laying flat in just two days. Only down side I wish there was just little more olive in the run and my 8 by 10 but other than that I am super happy
Then ordering I thought I was ordering a rug and your better rug mat. I've received four rugs. 2 runners and 2 of the larger rugs. No mats. Please help me get the mats the rugs are of no use without the mats. I'm terribly sorry. I'm not a fan of returning goods. I've been crippled for over a year due to a horrible hip surgery. Needing your help. Thanks so much MS
I was pleasantly surprised by how fast I received my rugs! And they are perfect!
I would totally recommend this company to anyone, and I'm sure I'll be using them again soon.
I have order several rugs from Rug.com, I love the quality, fast shipping and have never been disappointed in my purchase.
It was easy to place an order and they came quickly. They were true to the description. I love the rugs. I put them on my deck but they are so nice you can put them inside. In my pictures they are darker because it stormed.
So far seems easy to order. Waiting for my first order to be delivered and the process to be complete. Will give a review when I receive my product.
Nice and soft but more in the texture of bathroom throw rug. Does better with the pad. Solid backing so it feels stable. Color is true to image and it fits the bill in that regard. Well package for ease of installing.
It came on time just like they promised. I love the rug & the colors. It was large than I expected but that was my fault for not measuring the size I needed. It will take time to get use to it b cause it is so much larger than the one I had down. I will definitely order again!
Absolutely gorgeous. My black cherry leather sofa was sort of bland, but with the new rug and some contrasting throw pillows it came to life! Thank you for a beautiful quality made inexpensive rug.
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