Rugs.com has a rating of 4.7 stars from 5,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.
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So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
Was very pleased with the selection and thrilled to find that one of the rugs we liked best was actually on sale. Arrived promptly and in perfect shape. Will definitely check Rugs.com next time we want to buy a rug!
Very easy to order.
Will have my new rug & rug pad on 4/20.
Perfect gift to myself for running my business on my own for 7 years and now moving to start my semi-retirement in Southern California!
This pretty green rug will look perfect in my new den with the new modern orange sofa I got for the den.
I was looking for a round in/out door rug for my porch. I found one that appears to be the right size and color. Hopefully it will be when I receive it.
Delivered to wrong address. Picture submitted is not my home...contacted customer service...still waiting for my rugs.
My Rugs were delivered faster than I expected made me very happy. Was a little worried when I saw it all rolled up the way it was but it turned out great it is laying flat in just two days. Only down side I wish there was just little more olive in the run and my 8 by 10 but other than that I am super happy
Then ordering I thought I was ordering a rug and your better rug mat. I've received four rugs. 2 runners and 2 of the larger rugs. No mats. Please help me get the mats the rugs are of no use without the mats. I'm terribly sorry. I'm not a fan of returning goods. I've been crippled for over a year due to a horrible hip surgery. Needing your help. Thanks so much MS
I was pleasantly surprised by how fast I received my rugs! And they are perfect!
I would totally recommend this company to anyone, and I'm sure I'll be using them again soon.
I have order several rugs from Rug.com, I love the quality, fast shipping and have never been disappointed in my purchase.
It was easy to place an order and they came quickly. They were true to the description. I love the rugs. I put them on my deck but they are so nice you can put them inside. In my pictures they are darker because it stormed.
So far seems easy to order. Waiting for my first order to be delivered and the process to be complete. Will give a review when I receive my product.
Nice and soft but more in the texture of bathroom throw rug. Does better with the pad. Solid backing so it feels stable. Color is true to image and it fits the bill in that regard. Well package for ease of installing.
Absolutely gorgeous. My black cherry leather sofa was sort of bland, but with the new rug and some contrasting throw pillows it came to life! Thank you for a beautiful quality made inexpensive rug.
It came on time just like they promised. I love the rug & the colors. It was large than I expected but that was my fault for not measuring the size I needed. It will take time to get use to it b cause it is so much larger than the one I had down. I will definitely order again!
Rugs.com provided an excellent experience for me. I was looking for a runner rug to replace a very old one that had gone beyond its time. After searching through hundreds of rugs, I selected one that arrived very promptly. Unfortunately, the colors turned out to not be what I wanted so I contacted them and was able to return it very easily at their expense. It's so nice to see a reputable company take responsibility for their products. I would definitely order from them again and highly recommend it to others.
The color is spot on, on the web page. Very pleased.
The whole experience was easy. The selection of product was more than adequate. Ordering was simple and delivery was just as promised. I bought 2 good size area rugs one for the living room & one for the dining room plus two small ones & a runner. I love them. Will definitely use this company again & recommend to friends.
They are here already! I just ordered a portion of my rugs to check the blue color. They are about 70% white and 30% navy blue. Super, and will work with our colors. Often the blue turns out to be green blue.not my blue. Two of the three rugs arrived and are almost flat and settling in. One 8x10 and some runners. Tracking indicates the third rug is on the way!
The rugs are in a birdcage and will see some rain. I use a Bissell crosswave to remove water after rains. The sun finishes the job. The rugs provide a nice feel underfoot and reduce slipping on our painted floor.
I am trying to find out when the rug will be delivered. The tracker shows no activity. Thanks
Gloria
The rug came as promised on the exact day. It was well wrapped. We laid it out in the accompanying rug pad and love it. It's a bit more faded than the pictures online but still works well for our space.
I ordered the ivory 2x8 runner. I was delivered the grey color runner. I spoke to a very nice young lady and was offered a $24.00 credit to my credit card. I was going to return it and reorder the ivory but I need the runner for this weekend so I decided to keep it event though it is way to dark for my needs. The rig itself is lovely, just the wrong color due to your shipping error.
From the selection to the quality timing of the delivery, it all exceeded my expectations. A little disappointed that the pattern wasn't the same as the photo, but I'll get over it. Would purchase them again.
I have gotten several rugs from here, never disappointed. Rugs are as pictured and great quality.
I've purchased from rugs.com on 4 occasions and have been totally satisfied with each purchase. Their products and prices are unbeatable and customer service unmatched.
Kathy Smith
The rug I ordered arrived early and it's absolutely stunning!
The color and quality are outstanding!
I'm so pleased and the customer service was awesome.