• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 95%
Positive
1,642
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,059)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user jb2552
Virginia
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Was very pleased with the selection and thrilled to find that one of the rugs we liked best was actually on sale. Arrived promptly and in perfect shape. Will definitely check Rugs.com next time we want to buy a rug!

Thumbnail of user paulac1225
Washington
2 reviews
0 helpful votes
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April 28th, 2024
Verified purchase

Very easy to order.
Will have my new rug & rug pad on 4/20.
Perfect gift to myself for running my business on my own for 7 years and now moving to start my semi-retirement in Southern California!
This pretty green rug will look perfect in my new den with the new modern orange sofa I got for the den.

Thumbnail of user tishr10
New York
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Although I wish there was more modern variety, there are still many great options! I love the ease of navigating the site and option to visualize the pieces in the actual space which helps with deciding which to get.

Thumbnail of user marileez1
Ohio
2 reviews
0 helpful votes
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May 17th, 2024
Verified purchase

I was looking for a round in/out door rug for my porch. I found one that appears to be the right size and color. Hopefully it will be when I receive it.

Thumbnail of user roberte2579
Kentucky
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Delivered to wrong address. Picture submitted is not my home...contacted customer service...still waiting for my rugs.

Thumbnail of user colleenm846
California
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

My Rugs were delivered faster than I expected made me very happy. Was a little worried when I saw it all rolled up the way it was but it turned out great it is laying flat in just two days. Only down side I wish there was just little more olive in the run and my 8 by 10 but other than that I am super happy

Thumbnail of user mellenym
Alabama
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Then ordering I thought I was ordering a rug and your better rug mat. I've received four rugs. 2 runners and 2 of the larger rugs. No mats. Please help me get the mats the rugs are of no use without the mats. I'm terribly sorry. I'm not a fan of returning goods. I've been crippled for over a year due to a horrible hip surgery. Needing your help. Thanks so much MS

Thumbnail of user bonnies1055
Texas
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I was pleasantly surprised by how fast I received my rugs! And they are perfect!

I would totally recommend this company to anyone, and I'm sure I'll be using them again soon.

Thumbnail of user virginiaw1104
California
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

I have order several rugs from Rug.com, I love the quality, fast shipping and have never been disappointed in my purchase.

Thumbnail of user suzanneh765
Pennsylvania
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

It was easy to place an order and they came quickly. They were true to the description. I love the rugs. I put them on my deck but they are so nice you can put them inside. In my pictures they are darker because it stormed.

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Value
Shipping
Quality
Thumbnail of user cherylh1688
Michigan
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

So far seems easy to order. Waiting for my first order to be delivered and the process to be complete. Will give a review when I receive my product.

Thumbnail of user suzannes1245
Delaware
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Nice and soft but more in the texture of bathroom throw rug. Does better with the pad. Solid backing so it feels stable. Color is true to image and it fits the bill in that regard. Well package for ease of installing.

Thumbnail of user agatham27
Florida
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Absolutely gorgeous. My black cherry leather sofa was sort of bland, but with the new rug and some contrasting throw pillows it came to life! Thank you for a beautiful quality made inexpensive rug.

Thumbnail of user sylviap483
South Carolina
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

It came on time just like they promised. I love the rug & the colors. It was large than I expected but that was my fault for not measuring the size I needed. It will take time to get use to it b cause it is so much larger than the one I had down. I will definitely order again!

Thumbnail of user barbaram1788
Florida
2 reviews
2 helpful votes
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April 15th, 2024
Verified purchase

Rugs.com provided an excellent experience for me. I was looking for a runner rug to replace a very old one that had gone beyond its time. After searching through hundreds of rugs, I selected one that arrived very promptly. Unfortunately, the colors turned out to not be what I wanted so I contacted them and was able to return it very easily at their expense. It's so nice to see a reputable company take responsibility for their products. I would definitely order from them again and highly recommend it to others.

Thumbnail of user cynthiat1610
Texas
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

The color is spot on, on the web page. Very pleased.

Thumbnail of user donnaw1830
New Hampshire
2 reviews
0 helpful votes
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April 7th, 2024
Verified purchase

The whole experience was easy. The selection of product was more than adequate. Ordering was simple and delivery was just as promised. I bought 2 good size area rugs one for the living room & one for the dining room plus two small ones & a runner. I love them. Will definitely use this company again & recommend to friends.

Thumbnail of user dianec2390
New York
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

They are here already! I just ordered a portion of my rugs to check the blue color. They are about 70% white and 30% navy blue. Super, and will work with our colors. Often the blue turns out to be green blue.not my blue. Two of the three rugs arrived and are almost flat and settling in. One 8x10 and some runners. Tracking indicates the third rug is on the way!

The rugs are in a birdcage and will see some rain. I use a Bissell crosswave to remove water after rains. The sun finishes the job. The rugs provide a nice feel underfoot and reduce slipping on our painted floor.

Thumbnail of user glorial660
North Carolina
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I am trying to find out when the rug will be delivered. The tracker shows no activity. Thanks
Gloria

Thumbnail of user paulas1347
Colorado
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

The rug came as promised on the exact day. It was well wrapped. We laid it out in the accompanying rug pad and love it. It's a bit more faded than the pictures online but still works well for our space.

Thumbnail of user lisettes28
Louisiana
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

I ordered the ivory 2x8 runner. I was delivered the grey color runner. I spoke to a very nice young lady and was offered a $24.00 credit to my credit card. I was going to return it and reorder the ivory but I need the runner for this weekend so I decided to keep it event though it is way to dark for my needs. The rig itself is lovely, just the wrong color due to your shipping error.

Thumbnail of user patriciat1945
New York
2 reviews
0 helpful votes
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April 25th, 2024
Verified purchase

From the selection to the quality timing of the delivery, it all exceeded my expectations. A little disappointed that the pattern wasn't the same as the photo, but I'll get over it. Would purchase them again.

Thumbnail of user maxinen43
Florida
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have gotten several rugs from here, never disappointed. Rugs are as pictured and great quality.

Thumbnail of user kathys2650
Maryland
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I've purchased from rugs.com on 4 occasions and have been totally satisfied with each purchase. Their products and prices are unbeatable and customer service unmatched.
Kathy Smith

Thumbnail of user gigif28
Oregon
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

The rug I ordered arrived early and it's absolutely stunning!
The color and quality are outstanding!
I'm so pleased and the customer service was awesome.

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Grayson B.
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