• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 95%
Positive
1,642
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,059)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user bonniew644
Missouri
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Love the Rugs and your prices!
The website was easy to maneuver!
You should not require a certain amount of letters!
Let people write as they choose😀

Thumbnail of user doreenh180
Pennsylvania
2 reviews
0 helpful votes
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May 9th, 2024
Verified purchase

The 5'3" woven outdoor rug is lovely. Great quality and just the right size for my bistro fire table. Rugs.com is my "go-to" every time and does not disappoint.

Thumbnail of user geew7
South Carolina
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

After I told my sister I was looking for a rug for my family room, she told me about Rugs.com. I searched and found one that I really liked and the price was great.

Thumbnail of user lindai954
New York
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Happy with service, ordering and delivery, thank you.

Thumbnail of user stephaniem3652
Florida
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Always easy to order and, the rugs are incredibly beautiful.

Thumbnail of user lyndaz43
California
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

My rug had a flaw but I was willing to keep it as they have a nice discount. I've ordered from them twice and am very happy with purchase and service.

Thumbnail of user psmw1
Illinois
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Took a bit for first runner, but it was too short, my error, called explained situation, ordered correct size, was able to refund the original carpet and new runner perfect. Customer service was excellent

Thumbnail of user sharonc2897
South Carolina
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Very nice rugs, high quality, We just love them! They will more than likely be the last rugs we buy for our home, as they should last a good 10 + years!

Thumbnail of user maryr4168
Maryland
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I did not realize it would be so easy to purchase rugs online. It took no time at all once I decided which rugs I wanted. Also the return went smoothly and I was then able to purchase different rugs, which look better in my mobile home living room.

Thumbnail of user roses1011
Minnesota
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Was fast and easy to order. Came in a timely manner. Looked as it appeared online, GREAT! Couldn't find any rugs that could come close to matching your price for the quality Thank you

Thumbnail of user dw804
Virginia
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I received a discount code from safeopt/rugs.com but when I clicked the link to apply it or attempted to use the code itself, the first didn't work & I couldn't find a way to enter the latter.

Thumbnail of user sarahb3626
Virginia
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Very easy for me to decide on what color, sizes, and the price is fantastic!
Will use again and refer to others.

Thumbnail of user debrar1256
Florida
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

When I placed my order I put my old address for shipping. I called the next day and customer service corrected it and sent a email immediately. The rugs were exactly what I expected and arrived within 3 days of ordering. I will definitely order for them again.

Thumbnail of user judithm1430
Idaho
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Always a great sales experience with Rugs.com. They have a great selection to choose from and they meet my needs so well.

Thumbnail of user rhonnah2
Alabama
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have bought a rug before and loved my rug good quality

Thumbnail of user pamelaw2107
Louisiana
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Great selection and prices! I will recommend this website and I'll be back! LOVE, LOVE, LOVE my patio rug! I ordered on a Wednesday and it arrived Friday. I am a very happy customer. The rug I paid $99 for on Rugs.com was $348 on other websites.

Thumbnail of user dianes2989
New York
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Saved information makes ordering easy, looking forward to another rugs.com product.

Thumbnail of user latriciaj14
California
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Had a hard time trying to order 2 of the same style rugs, I guess there's a duplicate wall. Anywhoo, I got one close to the other, I'm happy 😁

Thumbnail of user francal9
New Jersey
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Rugs.com gets a five star from me for everything from their website design, to the selections and choices, the ease of ordering the price the quick delivery the wonderful and protected Packaging the quick delivery and communication, and of course the lovely product!

Thumbnail of user nancyr2487
Ohio
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

My new rug came today and I couldn't be more pleased! It is exactly like the picture and the colors will be perfect for my balcony seating area. I have turned it over to prevent curling as you suggested, and will be putting it outside when this rainy season is over. Thank you for providing a wonderful product of such fine quality that I will be proud of it for years to come.

Thumbnail of user marya4444
New York
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Rug is really nice. Although the pile is low, I purchased the better rug pad and it provides a cushion and it is exactly what I wanted. My only complaint is the rug pad was too wide and I had to cut it back myself. I expected that the pad would be delivered perfect to fit under the rug

Thumbnail of user mandyl275
North Carolina
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

We absolutely love our new rug! Rugs.com was such a seamless process, from ordering to receiving our rug. The rug is of great quality and was also a great price!

Thumbnail of user ralphs725
Texas
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Experience was outstanding; easy and convenient. We found what we needed and select the item immediately.

Thumbnail of user anitaf182
Georgia
3 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

I needed a runner to coordinate with the rooster country classic rugs in my kitchen and small dining area. I searched for solid colors to use and behold, the 10; long runner of the same pattern went on sale and it was exactly what I needed. The print is the same and having a runner, a rectangle under the table and an oval in the open space in the kitchen tied everything together without over doing the decor. The rugs are on light color terracotta tile and looks classy.

Thumbnail of user deniseb2150
South Carolina
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

This is now my 2nd Rugs.com order and I'll be back. Love the rug quality and the pattern. Didn't get a rug pad only because it would have been too cumbersome to get it and the rug into place under the existing bed.
Rug adds dimension to the room now...

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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