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Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.
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So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
This is now my 2nd Rugs.com order and I'll be back. Love the rug quality and the pattern. Didn't get a rug pad only because it would have been too cumbersome to get it and the rug into place under the existing bed.
Rug adds dimension to the room now...
This is my third order. Love it, Pricing, Fast delivery. Great customer service. Person who helped me in customer service was very helpful, attentive, followed up like she said she would. Thank you very much..
I C just love all of the Rugs I've ordered through
Rugs.com! The quality and vibrancy of the colors
Is fabulous! My Granddaughter asked me today if
She can sleep in my room on my bright pink fuzzy rug? Yes! It will be vacuumed well with lot of soft comforters… Now that's a great review! I will send you a copy of her snuggles on the rug. Thank you.
The rug is exactly what I wanted and is much prettier then in the pictures! It arrived very quickly and I have already reverse rolled it, vacuumed it and have put it down in my living room... it is perfect & the quality is much more than I expected for the price. I would highly recommend it to anyone looking for Quality and Beauty at an exceptional price!
The color of this rug is fantastic! Shipping was super fast. It was purchased for outdoor and in bright sun so well see how it weathers the summer. So far looks great!
Less plush than I expected - I have rolled it the other direction, so the rug has not relaxed yet. Love the color, and it seems sturdy - just a little thinner than I expected. All in all, it is wonderful
The 2 rugs we ordered (same pattern & color, different sizes) were not quite the color as we viewed online. The blue is not quite what we wanted but we kept the rugs any way. They brighten up our living room and entryway but we aren't overly happy with the brighter blue color.
We were surprised when we found out the rugs were here less than 2 days after we ordered.
The packaging was very meticulous and the rugs very well protected.
We thought that the price was right for the quality of the merchandise.
Cannot find anything negative to ad and I am told that I am a very picky shopper!
I finally accidentally learned how to add store credit to my order...Worlds Smartest Person...I Don't Think So!
I order the rug which was at a very reasonable price and it arrived 2 or 3 days later.
I will buy from them again
Thank you
This purchase is my third from Rugs.com. Very satisfied with the quality and speed at which rugs are shipped/received. Prices are affordable.
Haven't received the carpets yet but the ordering process is very convenient.
I had a very easy time using website, I have ordered from you in the past and I was always satisfied.
Price and quality are excellent. I have similar rugs. Unfortunately paid more for them. This rug is s higher quality,and the price was amazing. Thank you!
Bought 3 very different area rugs during a sale and added express shipping. All the rugs arrived, well wrapped and perfect condition. The colors were well represented. I'm just so impressed with the price to value. (paid less than 200 each for 8x10 rugs).
I ordered and received three rugs this week. So,So happy I just ordered two more. Beautiful, colorful and practical! I have a very large deck with four sitting areas so these are perfect! Thank you!
I have purchased 7 rugs to date. 3 runners, and 4 area rugs. The quality is exceptional and colors are Vibrant. I believe they are priced reasonably and I will continue to purchase as needed. Fast delivery. 5 stars all around
Thank you
I've ordered this Soft Touch Shag before in several sizes. I'm ordering another to fit my new apt. Definitely give it a 5* rating. Absolutely beautiful and quality is excellent.
The ability to see all the rugs in my "virtual room" was a big deciding factor in choosing my rug from this company. It made my choice easier than the other sites.
Very disappointed with my recent order. The runner isn't square hence the pattern is off. I am seeking a return.
Such a neat website. Was able to view the rugs in each room before purchasing. And the prices are unbelievable. Can't wait to get them! Ordered 2 big rugs.
Ordered our beautiful rug on Saturday. It was delivered on Monday and the rug pad delivered on Tuesday. Could not believe they came so quickly. The rug goes perfectly in our bedroom and we are totally pleased. When looking for rugs in the future, this will be the first website we check. Highly recommend.
I bought this pretty rug at a great price during your sale. Happy with the quick delivery, and it was packaged very well. No problems at all. I have bought rugs thru Rugs.com before. Always happy with the purchase.
Response from customer service exceeded expectations. Call back came fast, representative was congenial, knew the product well and answered all our questions. Had no problem going ahead with order.
Tip for consumers:
I have not opened my package yet to closely examine the product but everything looks OK through the wrapping.
Glitchy website took my money but didn't tell me the order went through. CS didn't have a clue until escalated to manager. Twice. Still don't trust that they sent my product. Will contact bank if product isn't here in the new few days as advertised.
Still haven't received an automated e-mail about anything. I have the tracking from customer service that i had to talk to three people to get. That is it. And this place has great reviews, really?
Tip for consumers:
Very sketchy when ordering through the website. The cart refreshes when you put in the information and hit submit, If I didn't know any better I would have clicked "buy now" multiple times and they would have gotten my money every single time. I am going to get this carpet and never order from them again, I don't trust that website or their shoddy customer service.
Products used:
7' 10 x 10' Monte Carlo Rug - Black
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