• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 95%
Positive
1,653
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,044)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user deborahn804
Florida
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Rug appears to be what I am looking for. The sale price is acceptable also.

Thumbnail of user kc598
Montana
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Quick and easy even for a non tech person! Love how you can view the rugs in your residence

Thumbnail of user susanandbrentolveyo
Illinois
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Easy to find information about the product. Nice prices

Thumbnail of user leilak19
Florida
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Easy!
Beautiful rugs - great deals
Free shipping made the decision to purchase even easier

Thumbnail of user rosariol23
New York
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

No experience to describe! I'll wait until purchased item arrives!

* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user paulab614
Pennsylvania
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Easy to view carpets and almost no lag when searching

Thumbnail of user charlah12
Texas
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Easy to shop and I liked all the different sizes of rugs available.

Thumbnail of user nancyr1383
Arizona
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Beautiful rug that I am anxious to see and feel in person! Ordering was easy...

Thumbnail of user juliea950
California
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Great website and killer deals! I can't wait for our rag rugs to get here!

Thumbnail of user satishk69
Georgia
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Waiting for the delivery and then provide additional experience

Thumbnail of user susang2915
Indiana
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I looked at countless 6 ft. Round rugs and decided on this one for our kitchen.

Thumbnail of user marys4853
Pennsylvania
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Very easy and quick needed no help at all except for this ending

Thumbnail of user jennys488
Iowa
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Excellent prices. Never ordered before but depending on quality I may order more!

Thumbnail of user philf83
New York
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Easy way to shop and having a great selection. Rugs are beautiful with many designs

Thumbnail of user tl278
South Dakota
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Quickly found what looking for using filters and available pictures.

Thumbnail of user susanm2997
California
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

Easy to use had all information easily at hand
Selection was great!

Thumbnail of user gailr367
Alabama
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Good experience It was a easy and quick checkout. Thank you.

Thumbnail of user kathleens1228
New Jersey
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

Great variety of rugs. Easy ordering process. Looking forward to receiving my new rug

Thumbnail of user lindsaya116
Illinois
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Please make it easier to contact your company... phone number and address.

Thumbnail of user ashelyg5
Pennsylvania
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Easy to order love the previous rugs I have ordered

Thumbnail of user nancyb2893
Florida
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Great pictures, lots of rug sizes and easy to make the order

Thumbnail of user lisac3605
New Jersey
2 reviews
0 helpful votes
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June 23rd, 2022
Verified purchase

Easy purchase
Visually clear
Shopping made simple and safe

Thumbnail of user jessm185
New Jersey
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

At age 80 I found your instructions easy to follow and the entire shopping experience was enjoyable

Thumbnail of user loria362
Kentucky
1 review
0 helpful votes
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July 31st, 2021
Verified purchase

Easy( except for deciding) and quick, inexpensive experience.

Thumbnail of user marionp91
Michigan
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

Shopping was easy, by size, color, Free 2-day shipping a plus! Purchased rugs before, very happy

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Company Representative

Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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