• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,637
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user ftravettov
Georgia
2 reviews
0 helpful votes
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April 10th, 2024
Verified purchase

Ordering easy.

Paying easy.

Shipping amazingly fast

Won't unwrap till pollen season over and patio cleaned & opened.

Will advise more when finished

Thumbnail of user ginnyc76
Illinois
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

This is my third purchase from Rugs.com and I've yet to be disappointed! Great quality, fast shipping and my rug is beautiful!

Thumbnail of user joannem1182
Delaware
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Easy ordering! Looking forward to seeing it in my den!

Thumbnail of user hoped104
Maryland
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I am so pleased, and delighted, with it. It is JUST like the images I viewed on your website. It is soft and luxurious, the colors are vibrant, and it is already taking pride of place on my living room floor. Thank you, thank you again. The packaging was sealed tight, it was undamaged and easy to open, and it came even a day earlier than I anticipated. Kudos all around!

Products used:
area rug

Value
Shipping
Quality
Thumbnail of user marya4063
New Jersey
2 reviews
0 helpful votes
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April 19th, 2024
Verified purchase

I had looked at this rug a few times and once I decided to place the order it was very easy to do. I just wish I would have received an expected delivery date once the order was placed.

Thumbnail of user simonnec3
California
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I have bought four carpets from this company and I think they are the best. I have both indoor and outdoor carpets and they are easy to clean. I can wash and
Vacuum, in other words they're very easy to take care of.

Thumbnail of user margaretd1469
Virginia
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Always a good expierience. I have bought many rugs from you. Always happy with product and delivery which was quick

Thumbnail of user jimf1828
South Carolina
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Received our large 10 x 10 rug a few days earlier than expected. It's been down now for 4 days and looks fantastic on our back lanai. So happy with our purchase!

Thumbnail of user valorief11
Arkansas
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

As usual, rugs.com came through again. The rugs are thick, good quality and beautiful. They arrived long before I expected them. If you want quality and good service, rugs.com is where you need to order from.

Thumbnail of user alexh1412
California
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Purchasing a rug from Rug.com was an outstanding experience, highlighted by super fast shipping and the product arriving well-packaged. The rug offered great value for its price point, not to mention the quality exceeded expectations.

Thumbnail of user marthak293
Tennessee
3 reviews
0 helpful votes
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April 15th, 2024
Verified purchase

My rug came on time in a couple of days and is as attractive as pictured. It was unusual to find a 16ft. Runner.

I have purchased from this vendor before and was pleased with the purchase.

Thumbnail of user jeanb1469
Louisiana
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Received my new rug today, delivered promptly on expected delivery date. Lies smooth and flat almost immediately after unpacking. It is beautiful and I am pleased with my new color decor. Highly recommend Rugs.com.

Thumbnail of user margaretw1755
California
2 reviews
0 helpful votes
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March 7th, 2024
Verified purchase

Over a decade I've ordered multiple carpets from this site. Every one has been of good quality, as described. Easy to clean, color fast, exceptional quality for the price. Super duper selection.

I would recommend.

Thumbnail of user sherris568
Tennessee
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

I have ordered rugs in the past and it has always been a good experience. The rugs are quality, durable, and ship fast. I have not had to return anything yet but hope that if I do, the experience will be just as pleasant.

Thumbnail of user suzyk43
Florida
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Easy to order. Great tracking. Excellent product. Already had lots of compliments! So glad I took advantage of the great sale.

Thumbnail of user maryh5209
Tennessee
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I was very pleased at how easy it was to order, how quickly I received it, and the quality of the rug.

Thumbnail of user lynnr693
North Carolina
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I was worried it might be flimsy, but the rug is so nice! It looks exactly as pictured online, is very comfortable on our feet, and the colors are beautiful. It also arrived very quickly.

Thumbnail of user carolg2276
North Carolina
2 reviews
0 helpful votes
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April 19th, 2024
Verified purchase

I was looking for a runner for my kitchen. Many, many great selections to choose from. It was hard to pick the "right" one. Looking forward for my new runner to get delivered.
Thank you.

Thumbnail of user cherylm2307
Massachusetts
2 reviews
0 helpful votes
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April 28th, 2024
Verified purchase

Love my new rug. The slip Matt is great quality as well. A bit of a smell when first taking out but nothing that lasted. Looks just like picture.

Thumbnail of user dianah1298
California
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

This is my 6th carpet purchase from Rugs.com. I have never been disappointed in the quality. I have purchased carpets for indoors and outdoors and always happy. Prices are good and delivery times fast.

Thumbnail of user sueo201
Minnesota
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Looking for an unusual size and had been unable to find bur found something close enough at this site. Thanks

Thumbnail of user maryh4385
Texas
2 reviews
0 helpful votes
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May 8th, 2024
Verified purchase

This is the only place I buy rugs. Selection is huge, shipping is fast, and I'm always pleased with the quality.

Thumbnail of user jackiek388
South Carolina
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

This rug arrived so quickly and in excellent condition. Wonderful quality and so beautiful! And the price can not be beat. I ordered two different sizes as I was not sure which one would fit the room best so the larger one has to go back sadly. But Rugs.com is where I will always go for my rugs!

Thumbnail of user kellyc2119
California
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Our expectations were high because we've dealt with Rugs.com before, but we were thrilled with our new guest room rug. We love it!

Thumbnail of user deenad18
Florida
2 reviews
0 helpful votes
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March 4th, 2024
Verified purchase

It was the perfect rug for what I needed! I'm glad I checked the clearance section as I didn't need anything too costly or fancy - it was just to put under my walking pad to absorb any noise. I absolutely love. Simple and cost effective.
Easy to purchase and quick delivery.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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