Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.
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So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for
Ordering on the website was easy. The descriptions and pictures of the items was accurate. I love their. Fits my space perfectly!
The Rug options, the colors, and the prices and the quality of Rugs.com has made me a repeat customer. The shipping is fast. I've purchased 2 low pile rugs one for a home office the second for the master bedroom. I've had the office rug for a month. The rugs will come rolled and need time to relax. The standard carpet pad was easily to cut to size with a scissor.
I love my new rug. The experience with rugs.com was quick and easy. The "see it your room" was a great help in making my decision. Delivery was very quick. Will definitely recommend and use Rugs.com again. Thank you.
Rug was left partially in rain and I was away. Very large porch covered where it could have been sheltered! Rug is wet and smells. Also defect in rug… have sent pics.Hoping for some credit. Moving and too tired to ship back and senior citizen not strong enough to deal with.
I spent days looking for rugs without latex for my new Luxury Vinyl Plank Flooring. All of these rugs are good -- and there is a dazzling array of beautiful patterns and colors. I only chose one rug this time, but I will always come back to this website when I look for rugs in the future.
It was awesome to be able to view the rug in our space. That is so cool.
Great selection, love the rug and runner! Fast delivery. Good price. Rug seems made well and is beautiful. Pictures don't do it justice. I especially loved the "see it in your room" feature on the web site. It really helped me choose my pattern.
Easy to find and order. Can't wait to get it! Bought for spare bedroom
The site was easy to maneuver, even for this septuagenarian! No frustration at all.
My only recommendation would be to identify what type of backing the outdoor rugs have, ie, vinyl or woven.
I will reevaluate when I receive my order.
Shipping was so quick and the quality is perfect. It's the right size for the area purchased for. Ty!
This is the second time I've ordered a rug from Rugs.com. It will not be my last. I talk about this company all the time. I've already given out your information to a friend today. I ordered this rug on Friday March 8 and it was delivered on Sunday 10th before I left for church at 8:30 am. AWESOME!
That is not the best part. The customer service representative I talked with was absolutely the best. I have moved in the last two weeks to another city. I had not had time to change my mailing address for rugs.com. She was able to help me with my issue. I have since been able to change the address. She was absolutely the BEST!
Love dealing with this company.
Thank you so much
Molly Hill (Mrs David Hill)
I typed in 8'x 2' runners in my browser and was immediately struck by the runner in the Rugs.com thumbnail! So, I clicked on it & it's was in stock and- wait for it- it was on sale! I loaded it in cart and check out; less in 5 minutes. Oh, I forgot to mention there's FREE SHIPPING to boot! Great Experience thus far!
My rug arrived within a couple days of ordering. The price was very affordable and the rug was of quality. The rug has vibrant color and adds color to the space.
The rug I ordered came in so quickly and looked exactly the way I wanted it to. It also flattened out very fast as well, still with a few small bumps but the corners are perfectly flat
The rug arrived before expectation and exceeded expectations. It's as pretty as the photograph and is exactly what ai needed for my space.
I wasn't sure of exactly what I wanted. But I was able to use the filters and got to some really good choices and great prices.
Rugs.com was easy to order from, had just what I was looking for at a great price and arrived quickly.
I was looking for a foot runner for my bedroom. Rugs.com showed up in my search. They carry lots of styles and colors and I had a bit of a dilemma making a choice. And to follow that the overall experience, ordering and ship time we easy and quick. Thank you Rugs.com
Great merchandise!
I have recommended you company to several of my friends and colleagues.
Amazed at how beautiful these rugs are and how reasonable the prices! Lots of variety, in terms of colors, patterns, styles, materials, and sizes, too. You don't really need to look any further than this site.
I was looking to replace the two area rugs I have in my house. With dog traffic, it was time.
Found 2 rugs that will be a great replacement pair. I got a great deal during the sale.
The hunter green rug was just gorgeous. Thank you and I will order again from your company. Your selection and sizes are so much greater than at any store. Your customer, Fran