• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user jackp1120
New York
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

The rug fits my room perfectly.

Did have to take time to roll out the rug fully, but was easy overall.

Nice material as well.

Thumbnail of user cn477
Tennessee
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Good quality rugs for a reasonable price. Buying for several rooms for new house with wood floors. Website made it easy to search based on criteria. Quick delivery.

Thumbnail of user patn220
Florida
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Order processed quickly and was received in a timely fashion. Love the rug. Sale price was great!

Thumbnail of user theresan483
Florida
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I have been searching for about 4 years to replace a low pile, teal, round rug for my dining room. I simply could not find the right pile, the right color, in the right size. I even searched on Rugs.com. I either missed this one by a mile, or it arrived in their inventory relatively recently. I took a chance on the color, hoping it would go with the teals and purples in my condo. It's an identical color match to the nearby sectional sofa. The dining room chairs are purple and it's positively PERFECT. The pile is fabulous and soft. At current, the rug is settling before we place the dining room table on it. We vacuumed it to fluff it up and it vacuums so easily. And, our two kitties are having a fantastic time rolling on it to flatten it down!

Thumbnail of user lorettac289
Tennessee
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Easy to locate, find size and color of different rug's. Fast ordering and good quality for sale item's. This is the third time I've ordered from here.

Products used:
Rug's

Thumbnail of user elizabethm4344
Ohio
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Website was easy to navigate, selection was unbelievable, prices were amazing, delivery was fast, quality was outstanding. What else can I say? Absolutely love my new rug.

Thumbnail of user raeh69
New York
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

We bought two VERY inexpensive oval rugs for two reading areas in our home, and also two coordinated rug pads. The rugs are the right quality for the price: they're polyester (as advertised), not very soft, but they seem sturdy so far and aren't shedding or doing anything they shouldn't. The rug pads are MORE high quality than I thought they'd be (for the price). We are grateful Rugs.com carries rug pads the right size for the rugs (and the right shape), so we didn't have to do ANY cutting to size. Rugs and pads were opened, laid down, vacuumed, and being used happily within minutes of arrival!

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Value
Shipping
Quality
Thumbnail of user dianag1156
Florida
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Very easy ordering. I could not use my discount code however

Thumbnail of user sharong2217
California
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

I got the light blue rug and am very pleased. It was delivered on time. I am weighting down the rug now because it is curling on the edges. (I just took it out of the packaging.) The colors and pattern are gorgeous!

Thumbnail of user pamm1201
Michigan
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Very happy with our purchase and timely shipping. Rug looks fantastic in intended room. Padding is of great quality.

Thumbnail of user tammekas
Indiana
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

The rug is great exactly the right color and size and delivery was

Absolutely quick and wonderful
Thank you

Thumbnail of user judyw1472
Illinois
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Online ordering was a breeze and advised estimated delivery date would be 2/12/2024, 8 days later. Received 2/7/24 email advising order was enroute. FedEx tracking reflected shipment to be delivered by the end of the day TODAY, 2/10/24! Much to my chagrin, as of 9:37pm on 2/10/24, nothing has been delivered and FedEx is advising "no scheduled delivery date available at this time" and "additional delivery options are not available for this shipment. For more information, please contact the shipper." Have emailed Rugs.com for additional info per FedEx's latest notification.

Thumbnail of user frequentcustomerf
New Jersey
1 review
0 helpful votes
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April 8th, 2024
Verified purchase
• Updated review

It matches the one I purchased months ago. Good quality. The 2 x 3 pad is over priced. Just ordinary and not worth $29.

Good quality area rug. 3 x 5
April 8th, 2024
Verified purchase
• Previous review

I love this area rug but the colors are nothing like the photo. It appears as 2 shades of pink, coral and gray tones. It is actually light pink with misty purple, yellow, and gray tones. It works in the room I have it so I am keeping it. Although it is well made it is over priced for its size.

Thumbnail of user leahs571
Nebraska
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Site was easy to use and especially to sort and filter to narrow down to exactly what I was looking for.

Thumbnail of user barbaraak
Pennsylvania
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

As I was going through many different rugs, I enjoyed this experience especially the ability to see it in my bedroom.

Thumbnail of user richardj1997
New York
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

I have received 3 rugs all at different intervals. Two were returned with ease because what we thought would look good did not. The rugs were nice bit did not match our decor. The third we liked and are keeping. The shopping, the shipping time, packaging, and the returns were excellent!

Thumbnail of user margarets2259
Texas
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

These 2 rugs we recently purchased look great! In our new living room. We purchased one about 4 years ago and for our previous living room and it held up great. For the past 2 years we had it on a porch and it still had it color and pattern.

Thumbnail of user maryw4114
Tennessee
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

Always enjoy my shopping experience. Price gives me the opportunity to change my decor and not break the bank

Thumbnail of user janetv897
Virginia
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Filter options make shopping easy. So many beautiful choices, it's hard to pick only one!

Thumbnail of user haroldb591
Kentucky
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

This is my second purchase from Rugs.com and won't be my last. Ginormous selections, affordable prices and easy peasey to purchase. Free shipping seals the deal!

Thumbnail of user rebeccad1611
Georgia
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

I loved the "see it in my room" feature! With a wide variety of rugs to choose from, this visualization tool helped immensely. We didn't have to "imagine" because we could see how colors, patterns, shapes and sizes compliment various furnishings and wood tones. Buy with confidence!

Thumbnail of user jeanetter513
Florida
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Quality far exceeded my expectations. The rug was exactly what I wanted & was delivered in just a few days. Thank you!

Thumbnail of user suec1044
Illinois
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

This was our second rugs.com purchase, and we are so pleased. Delivery was quick, and the colors, patterns, and sizing look exactly the same in our home as they did using the virtual tool online. The rugs are lovely and comfortable.

Thumbnail of user aleatao
Texas
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Easy to make the purchase. Huge selection. One other rug dealer website allowed me to upload a photo of the room I wanted the rug in and place the rug in the photo. That really helped me eliminate some of my choices and feel comfortable with purchasing such a large item on line. If your could add that feature, that would me nice. Your prices were better than theirs too.

Products used:
Rug

Service
Shipping
Thumbnail of user dawnmaries7
District of Columbia
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Soo easy to order and received in just a few days. The rug itself was exactly as pictured. Very happy!

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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