• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,060 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,636
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,060)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user feliciaf176
Virginia
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Our doormat arrived professionally wrapped and Navy and white combo is perfect! We have always been completely satisfied with our purchases from Rugs.com.

Thumbnail of user rosec995
Florida
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I love the carpet, makes my room look nice. Love the color

Thumbnail of user jjohnw1
Indiana
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Little trouble with payment because it didn't put expiration date in automatically along with all the other info. No big deal

Thumbnail of user kennethd983
Virginia
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Rugs arrived in good condition--the packaging was well done. Rugs were accurately described on the website. I also got a great sales price! Will make Rugs.com my first choice

Thumbnail of user trinif1
Arizona
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

The process of ordering is easy! I was able to understand and follow the directions. I have bought rugs from your company before and your rugs are awesome. They are very good quality and beautiful 😍
The delivery is also timely.

Thumbnail of user heidia239
Pennsylvania
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Great statement piece and addition to a busy kitchen. Rug seem durable but washable and I love the look and feel.

Thumbnail of user marshaw260
Kansas
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

I had looked for rugs for several weeks and finally decided to order two. The whole process went smoothly, the rugs were a great price, very nice quality, bright colors true as pictured and arrived in a timely manner. When I decided my rug choices did not look as good as expected with my decor, I called and was given great service in returning the rugs. I would definately recommend Rugs.com.

Thumbnail of user amandap448
Oregon
2 reviews
0 helpful votes
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March 5th, 2024
Verified purchase

Their website is easy to negotiate and has many ways to filter making it quick to find what you want.
The rugs are high quality and priced so I can have a few and switch them when I want a new look.

Thumbnail of user karenm5815
California
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

The rug arrived within the expected time frame, delivered with a smile, and was in good condition. The rug is the quality I expected. Thanks to rugs.com!

Thumbnail of user colleenw332
Florida
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

I placed the order on 1/28/24, and was not told by email that my order is on backorder until Feb 24,2024. And I was told that today when I called to see where the rug that should have been delivered two to 7 days ago is out of stock.

Thumbnail of user kathrynh916
California
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I received my rug in three days with free shipping! Very satisfied with my beautiful rug.

Thumbnail of user kimk1266
New York
1 review
0 helpful votes
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January 26th, 2024
Verified purchase

I have now purchased four rugs from Rugs.com and have been very pleased, and even surprised at their high quality and that they look how I expected them to look based on the website photos. Great quality for the money. I highly recommend this company.

Thumbnail of user robertab393
Florida
1 review
0 helpful votes
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January 26th, 2024
Verified purchase

I love the option where you can review the rug in your room! Highly recommend that. Ordered the rug and received in a couple days. I haven't opened it yet as I'm having new floors installed. Will update once I open it.

Thumbnail of user kiahm4
New York
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Colors are more vibrant in Person. This rug Absolutely transformed my deck. I love it!

Thumbnail of user lindah4979
Florida
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Over the years I've purchased several outdoor rugs. Each one has stood the test of time. There are several outside living areas all around my house, and each one has a beautiful outdoor rug from this site.
My recently ordered rug was not a good size for the area in which I wanted it. It did, however, work in my dining room.
The colors are vibrant and add interest to the lovely room. I never would have considered an outdoor rug for my dining room, but it looks great; certainly not as inexpensive as it was.

Thumbnail of user patrickh1493
Arizona
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Can't find my order confirmation details to make sure it's being sent to right address.

Thumbnail of user constancef92
Connecticut
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Free shipping is a plus quick delivery time. Rug is beautiful. I should have gotten the next largest size. It would have looked better but this size is fine.

Thumbnail of user gaetanoc17
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

We just received our from rugs.com and it absolutely exceeded our expectations.

Thumbnail of user tonyap249
Virginia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Buying for Rugs.com was a great experience. Ordering was easy and they had a bunch of choices.

Thumbnail of user frant92
Connecticut
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

It was very easy to locate the rug I wanted. Prices are great and love the shipping options!

Thumbnail of user maryr4131
Virginia
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Massive selection, the ' see it in your room ' was fantastic and was what helped me make a decision. Prices are great and shipping was fast and free. What more can you want?

Thumbnail of user ruthh1404
Louisiana
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

I decided quite early on a rug I liked, but being a woman who likes to look for bargains, I continued looking at hundreds more only to come back to the original one I picked. I love Rugs.com b/c I am always satisfied with the price and the quality of their rugs. Shipping is also an added plus; fast shipping!

Thumbnail of user joyceg98
New York
2 reviews
0 helpful votes
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January 25th, 2024
Verified purchase

I got two matching rugs. I unpacked one and unrolled it on my bedroom floor, that's when I saw that it was wet/damp and had stains on the back. I tried attaching the photo, don't know if it worked. Definitely wet/damp and hope that's not mold. Very hard to unroll like it was stuck together.
I just unpacked the other rug. It's a matching rug but was packed a little differently with these green shower cap things on each end. It is not wet. Also unrolled a LOT easier. Wasn't stuck together.

Value
Shipping
Quality
Thumbnail of user ginas440
Pennsylvania
2 reviews
0 helpful votes
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February 28th, 2024
Verified purchase

I always have a great experience at the Rugs.com online store. The site is easy to navigate and there are so many incredible choices! I will definitely be back again, when I need a rug!

Thumbnail of user sharons3697
Florida
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

The rug arrived ahead of the schedule time. Which was alright, although we were not ready to put in place. Furniture to move and cleaning I wanted to be done before placing it. I will say the color was a bit brighter than the add showed. We are OK with it, just a matter of getting used to a darker and brighter experience. I am not going to send it back because it is livelier than the pictures.

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Grayson B.
Typically does not respond to reviews

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