• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,062 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.9%
Positive
1,635
Neutral
33
Negative
55
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,062)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user lyndasd
Georgia
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I wanted the rug delivered to my home, as I'm out of town. My son called and said, "mom.the rug arrived on time.can you believe that?!"...this was a first for us. arrived on the exact date it referenced in the email. Thank you so much! I'm sure it will be perfect

Thumbnail of user paulaf533
New Jersey
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

So happy ordered another rug. Feels very plush under my feet. Have an older home (1915) so the hallways are narrow. The runner I ordered fits perfectly!

Thumbnail of user nancyb3943
Kansas
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Many sizes and styles to pick from.The process was simple with easy to pick sizes.

Thumbnail of user larryv340
Florida
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Great from order- where u can see product in your room. This feature is a great seller for you.
To tracking and prompt delivery. Every thing worked as it should. You should go teach other companies how to operate. 99% of them need training.

Thumbnail of user stevenl1938
Tennessee
2 reviews
0 helpful votes
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November 1st, 2023
Verified purchase

The site is setup reasonably well to narrow down choices based on size needed. I tend to load a cart up to review several times before making a final selection. Have purchased several rugs this year and pleased with the service. Good job of quick shipping and packaging is always in good shape.

Thumbnail of user monik8
Texas
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I received my rug on the expected date. Very fast shipping and my rug is gorgeous! I could not be more satisfied with the rug and the price!

Thumbnail of user johnk6059
Missouri
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Fast shipping and great customer service. Will buy again. I have ordered already twice from them.

Thumbnail of user beckys690
Maine
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Just as advertised. Prompt delivery. It looks great!

Thumbnail of user jdg42
California
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Beautiful area rug. Delivered as scheduled. Good communication. Colors accurately pictured.

Thumbnail of user lawrencem769
Wyoming
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

I was looking to replace a rug I've had for some time. Love the rug but it was time to update. Found this one online. Ordered it and received it within a few days. So far extremely happy with my purchase. Great quality, good price and fast shipping. Overall very happy with my purchase and would recommend and order again.

Thumbnail of user lizabethp5
New York
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Easy to choose and purchase.
The rug was delivered quickly and it arrived in good condition. It looks great and was exactly as represented online.

Thumbnail of user barbaram1352
Texas
2 reviews
0 helpful votes
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October 22nd, 2023
Verified purchase

Loved shopping on their site just wish they would put more rugs per page I got tired scrolling & having to change to the next page -sometimes it would bring me right back to page one! Frustrating. This is my second time ordering from rugs.com. I love the tons of selections.

Thumbnail of user richieb60
Florida
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Navigating Rugs.com is always a breeze. The ease of use is a driving factor for me being a return customer. I recommend Rugs.com to all my friends and family that are looking for quality rugs.

Thumbnail of user conniew698
Texas
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

I love the feature where I can super impose my furniture on the website and see how the rug would look in the room1 I estimated to order online but with this feature I know how it will look and fit.

Thumbnail of user marlenek153
New Jersey
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I received my rug today, and absolutely love it! The purchase online was easy, and the delivery fast!
It is still resting to get the humps out. But will take a few days. The rug looks exactly like the picture on the website. Would definitely purchase again from this company.

Thumbnail of user jamesf4437
Florida
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Ease of ordering, great price, fast shipping and at 50% off a great deal. The quality is great, minor curls and it looks great..

Thumbnail of user ritas718
Tennessee
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

It took less than 10 days to receive my rug which was in excellent condition. I'm looking forward to smoothing out the creases and am researching now. If instructions are not on your website already, this would be an excellent idea and customer convenience. Maybe add them in the packing, for an even greater convenience.

Thumbnail of user cathyb984
North Carolina
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Initially, I purchased a 5x5 Blue Nostalgia with a performance pad for my kitchen which has hardwood floors. I love cooking and after a week of this rug on the floor, and me walking on it, I fell in love with it. I expected it to have a vintage appearance which all I have purchased do. Next, I ordered a 7x10 for my dining room the two 2x3 for my door entries. It has brought a new vibe to my decor. Bright with happiness. I am satisfied and a happy camper.

Thumbnail of user christyc680
New Jersey
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

While the ordering process and customer care service was top notch, I think this survey is a little too soon as my rugs haven't even shipped yet. I would much rather review this company and transaction after all is said and done.

Thumbnail of user laurar1624
California
2 reviews
0 helpful votes
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November 22nd, 2023
Verified purchase

When we put in new floors and I needed more product information on their rug pads and if they would work with our floor, I got a very fast, and very detailed email that was friendly and informative and went above what I had asked for to make sure I had all the info and even provided links to the products. They had a great selection of natural rugs, and an easy to use website. Their customer service was so nice and quick that they were my first choice for when I was ready to buy rugs.

Thumbnail of user richardb5446
Florida
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

They have a great selection to choose from, materials. Sizes, colors etc.
Purchasing very easy, discounts are added, communication on sale receipt, shipping updates. Best of all is when you receive your rug, it's like what you ordered and is great!

Thumbnail of user lynnw819
Georgia
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

The riug is beautiful in my foyer. I love that I was able to see the rug in the foyer prior to purchasing it. I received the rug very quickly and it was wrapped securely so protected. The shipping was free so that was an added bonus. Great shopping experience!

Thumbnail of user coreenw10
New York
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

I got 2 small rugs. They were wrapped in heavy plastic with end protectors. The rugs are great. Beautiful color, pattern and good quality. I plan on buying more. So easy to have them delivered. The hard part now will be choosing!

Thumbnail of user ginah532
Missouri
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Beautiful rugs! Great service! Friendly staff! Can resolve issues around the block! Fast service! Thank you!

Thumbnail of user dianes2864
Georgia
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

My rug is to arrive today! The Rugs.com website was easy to use and ordering was so simple. My rug was shipped when promised and I can't wait to receive it! I wouldn't definitely order from you again!

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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