• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,063 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and free shipping. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

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Positive reviews (last 12 months): 94.8%
Positive
1,634
Neutral
33
Negative
56
124
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How would you rate Rugs.com?
Top Positive Review

“New living room 8' x10' oval area rug for a 1915 PNW farmhouse5”

Beverly M.
11/1/24

So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,063)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (223) credit card (24)
Thumbnail of user dianes2864
Georgia
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

My rug is to arrive today! The Rugs.com website was easy to use and ordering was so simple. My rug was shipped when promised and I can't wait to receive it! I wouldn't definitely order from you again!

Thumbnail of user lisas5821
Texas
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Took me forever to decide on a rug and I haven't gotten it yet but think I'm gonna love it. My favorite part is the "see it in my room" feature. It's not exact colors but close.

Thumbnail of user junaidr6
Tennessee
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

I just made the purchase. I was looking for only 100% cotton and found it. It's made in Turkey and Turkish are famous in rug making. I already have a Turkish rug same design but different pattern. The best thing of the site is to see in real-time how the rug will look in my room. With these facilities and features, I am sure they have good standards as well. I will highly recommend this site, for the convenience I had it. I also read other reviews and all happy with quality, so rather wasting $80 on polyester rungs from other stores, I would go for 100% cotton for my kids safety and for being eco friendly.

Tip for consumers:
Highly recommend the vendor

Products used:
Georgia rug

Service
Value
Shipping
Quality
Thumbnail of user elizabethy840
Virginia
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

We needed a long runner indoor-outdoor rug to use near our spa, which is on an enclosed porch. The one we ordered (and received) is perfect. Just the right weight, fabric, color. I should last many years.

Thumbnail of user glorias1067
Pennsylvania
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

This site had good prices. I have ordered rugs on line before this order.They are terrible at being rolled up.I have NEVER bought rugs as bad as these.WONT BUY FROM HERE AGAIN.

Thumbnail of user katherinem1258
Massachusetts
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I was very concerned to purchase on line for many reasons. Quality of product, inaccurate color descriptions and shipping cost. Rugs.com has made me a customer for life.
Easy ordering, fast delivery. No shipping or return fees and fast customer service available.
I bought 2 rugs. I love them. They were exactly as described and came in 2 days!
Unfortunately one of them was to small for the area. I contacted them to start the return and was taken care of immediately.
I will never shop anywhere else

Thumbnail of user nancys3776
West Virginia
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

I used to spend hours looking for the right rug but learned a few years ago that rugs.com was so much easier and had great rugs at affordable prices! I've bought at least 5 in the last few years and haven't been disappointed yet!

Thumbnail of user michelew570
Washington
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Everything was better than expected. Ordering was easy. Delivery was quick. The rugs were even richer looking in person. I am SO, SO PLEASED with this product. I ordered a runner and an area rug. Great value for amazing quality!

Thumbnail of user marief637
Tennessee
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

I'm not a regular online shopper because I'm always afraid of the item not being as described. Well no worries here. I received my rug quickly and it was perfect. Color was correct, pile was correct it was exactly as listed. I would definitely buy from rugs.com again.

Thumbnail of user ankits150
District of Columbia
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Great area rug for the price and delivery was smooth

Thumbnail of user lisat1568
Virginia
1 review
0 helpful votes
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November 21st, 2021
Verified purchase

I needed a major change after battling cancer for almost 2 yrs and finally getting energy back... Hopefully these rugs will brighten my house up... if not I like the 30 day satisfaction guarantee with free return shipping..

Thumbnail of user maryb3044
Idaho
1 review
0 helpful votes
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May 8th, 2021
Verified purchase

Excellent choices. Reasonable pricing. This website was very easy to navigate, I've it 4 stars because I have not received the rug yet. Shipping and delivery will be the most important to me. Thank you.

Thumbnail of user cyndiw76
Washington
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Everything went fine though now I'm hoping the free return will go well also. It just does not look good in my room. I will order another.

Thumbnail of user bmm7
Georgia
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

Intuitive website allows straight-forward navigation for easy shopping. Account setup and checkout is effortless as well. First class rugs in every color, shape, and style to anchor the decor of your room. Five stars for Rugs.com.

Thumbnail of user dorothyk701
West Virginia
2 reviews
0 helpful votes
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May 21st, 2022
Verified purchase

I recently replaced carpet with bamboo flooring in my living room, but now it seems cold. I'm hoping a warm rug will bring back that cozy feeling. Your site offers so many choices, and decent pricing. I hope I like my rugs when they arrive.

Thumbnail of user tonyc1079
Louisiana
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Everyone helpful at c service. Had negative results. Issue was not resolved. Could it be that item was discounted 50%. That prevented any other discount. I received 10% offer in the mail along with my newly issued H D credit card.

* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user l.c2
Rhode Island
2 reviews
0 helpful votes
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June 17th, 2022
Verified purchase

I have been looking for what appears to everyone else to be an odd sized rug. I found exactly what I wanted! This site has everything you can imagine and more. I can't speak to the quality yet as I haven't received them, but 5 stars for the shopping experience. Vast selection, easy navigation, super quick - I am excited to see how the rugs look in my house. BTW, so many positive reviews, with people sharing actual photos of their homes, so you know it's not just robot love.

Thumbnail of user carolw1088
North Carolina
1 review
1 helpful vote
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May 13th, 2021
Verified purchase

If there isn't enough catalog information, the chat room is open to answer questions. Knowledgeable, professional help. Great search-filtering options (that work!) along with clear descriptions and great photos. So far, excellent experience. Let's see when the rugs come!

Thumbnail of user mildredb95
Pennsylvania
1 review
0 helpful votes
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November 8th, 2021
Verified purchase

Wonderful experience from the time I logged on. Looking for something after putting down new floors in the entire upstairs. Great choices of everything to pick from.
Multiple sizes, wonderful colors and huge selections. Very easy to find anything you wanted by size, color, rug description, etc. Taking advantage of the sale was even better. Will place additional order later.

Thumbnail of user darylg30
Virginia
1 review
18 helpful votes
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April 30th, 2020

Ordered a rug, email said would receive tracking number in 2 days - 4 days later and still no tracking # - called customer service twice, was on hold for 30 and 31 minutes respectively when a recording comes on and says " There is nobody here to answer your call, goodbye". And they claim to try and provide each customer with an "outstanding experience" - what a joke - won't answer emails either, money has already been taken out of my account - will physically drive the 500 miles if I have to to get an answer. Stay far away from these clowns

Thumbnail of user pamelac931
California
1 review
1 helpful vote
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May 4th, 2021
Verified purchase

It was good but could use a "Continue Shopping" button. Every time I would try to continue shopping, I would have to start all over! I'm buying rugs to cover my hardwood floor as my little 3 legged dog is getting to where she can't walk on them. Thank you for your help!
Pam Conner

Thumbnail of user tameraw18
Pennsylvania
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

Have seen searching unsuccessfully the web over two (2) weeks for a rug that I had envisioned; a vibrant color to match my furniture without too much detailing in the pattern. I was pleasantly surprised to find on Rugs.com what I wanted this morning with little effort, excellent selections available.

Thumbnail of user barbarac2084
Maryland
2 reviews
0 helpful votes
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October 13th, 2021
Verified purchase

I love ordering from Rugs. Com. They have an abundance of styles and you can't beat the prices. They offer no shipping which is unheard at other dealer websites. Delivery is within in a few days. I'll be ordering again.

Thumbnail of user susana1846
Florida
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

We have purchased several rugs over the years, including a vintage, hand tied runner, gift rugs for our family, and rugs for outdoor spaces, but this is the most tastefully fun rug so far! Chickens huddled all around in lush greenery, with happy little flies flitting about! Love the price, too! Always delighted by the quick shipping and lasting quality! Winner!

Thumbnail of user amandad1333
Florida
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I have purchased rugs online from four different companies. I'm talking Walmart, Target and Amazon. I found that the pictures, filtering and customer reviews we're so much easier to navigate on rugs.com.

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Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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