• Rugs.com

Rugs.com

Write a Review

Overview

Rugs.com has a rating of 4.7 stars from 5,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 95%
Positive
1,649
Neutral
33
Negative
54
124
See all photos
How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,040)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user debran650
Texas
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

I like the filters which makes it easy to browse for the features I am looking for; and the prices are great!

Thumbnail of user richardb8600
Georgia
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

I ordered a rug and the process was easy and fast. The price on the rug was more than outstanding. Can't wait to get it.

Thumbnail of user rosalindb115
California
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

I really like the option and the ability to see what the rug Will look like in the area and I love their sells great deals

Thumbnail of user caleba109
Tennessee
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Found the site and amazing deal all in about 15 seconds. And easy buying process. So all in all about less than a minute and on its way. Top notch!

Thumbnail of user dawonh2
Massachusetts
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

It's been amazing Thank you rugs.com for allowing me to place a picture of the rug in my hallway. Coolest thing ever!

Thumbnail of user dorothye763
Michigan
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

It was so nice to look through the rug selection. And so many varieties to choose from. I especially liked the videos showing close up of the rugs.

Thumbnail of user seanh1019
Kansas
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

We've purchased other area rugs from your wonderful company in the past to decorate our homes. Thank you!

Thumbnail of user ronaldr1537
Florida
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

Hard time selecting so many choices. Just about every size and shape you can think of,plus very easy ordering.;

Thumbnail of user rebeccap1885
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

Always happy with my purchases from here. Beautiful, durable rugs at a fraction of the cost elsewhere.

Thumbnail of user margareth2002
New York
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

I have purchased rugs before from this company.I would highly recommend them.Many choices and sizes.Shipping is free and fast.Ilove my rugs.

Thumbnail of user jeffb1855
Tennessee
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

Easy order and great selection- advertised 2 day delivery - but didnt confirm upon order placement so a little worried there- we'll see

Thumbnail of user jaya922
New York
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

Many selections and sizes at reasonable prices. Ordering very easy. Especially liked that you can visualize the rug in your own room.

Thumbnail of user barbaraj1301
New York
3 reviews
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

Rugs.com replied to my questions with a detailed response in e-mail. They also gave a phone number which is rare! I had concerns about the materials in the rug manufacture and they assured me that there were no added chemicals.,

Thumbnail of user toddt533
New York
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

I wanted two rugs and was pleasantly surprised to find they sell rug pads as well. The site was easy to navigate and the prices were reasonable.

Thumbnail of user laureneg13
Iowa
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Bad just.now. I will have to send them back because I pressed the wrong color for the rugs I just orderd.

Thumbnail of user michaelb12808
Arkansas
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

Fast easy service. Usually also fast delivery. This is my second order because of the speedy delivery of my last order

Thumbnail of user nicolea811
New York
3 reviews
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

Been ordering from This company for several years-never disappointed! Customer service is great, returns are smooth; very, very impressed. I highly recommend-spread the word-good consistent service is hard to come by!

Thumbnail of user maryg4133
South Dakota
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

Very easy to search and find just the right rug for my living room. Good choice of rugs at a very good price.

Thumbnail of user deborahc2903
Illinois
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

I've purchased several rugs, different kinds, from Rugs.com & they're always great and arrive quickly. I've stopped shopping anywhere else.

Thumbnail of user helenk1144
Nevada
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

Very easy to place and process order.Recieved confirmation immediately. Can't wait to see the beautiful carpet I ordered.

Thumbnail of user rosek554
Washington
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

"See it in my room" was of high value to us and the feature was very easy to use. I tried several sizes and combinations of shapes to arrive at the final design.

Thumbnail of user arak11
California
1 review
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

I like the fact that one can compare rugs and that I can picture it in my room. A vast selection of sizes and patterns

Thumbnail of user wendym1535
Utah
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

The use of the website is user friendly. The description and colors are spot on when the carpet arrives. I have purchased runners and an 8x10 5 years ago. I took my runners to the dry cleaner where they were professionally washed. Vacuumed the 8x10 regularly, spot cleaned, and had it professionally cleaned. They lasted 5 years and am purchasing a new 9x10 because of wanting a new design. I hope this new carpet lasts as long.

Thumbnail of user lisbethj5
California
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

I needed help and emailed Rugs.com. They responded immediately! I got the information I needed, and promptly placed my order.

Thumbnail of user donnal2449
Florida
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

Ordered 5 round rugs last year for my Music Classroom. Have held up great! Place an order for 4 more rugs!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

How do I know I can trust these reviews about Rugs.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rugs.com?