• Rugs.com

Rugs.com

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Overview

Rugs.com has a rating of 4.7 stars from 5,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.

  • Service
    151
  • Value
    171
  • Shipping
    169
  • Returns
    58
  • Quality
    148

Proactively asks for customer feedback

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Positive reviews (last 12 months): 95%
Positive
1,649
Neutral
33
Negative
54
124
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How would you rate Rugs.com?
Top Positive Review

“Karl Rocked It”

Terri S.
10/4/24

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Top Critical Review

“Feels cheap and doesn't stay flat”

Zainab Z.
9/25/24

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Reviews (5,040)

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Reviews that mention popular keywords

shopping experience (113) area rug (186) web site (59) area rugs (186) customer service (222) credit card (24)
Thumbnail of user karenm6129
Pennsylvania
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I found all the sizes and colors I wanted! I was able to get 3 matching rugs to decirate my remodeled room!

Thumbnail of user susanr3918
Maryland
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I found this website when I was looking for rugs for our camper. The website was very user friendly and I was able to find exactly what I envisioned for the look I wanted. The prices were so good I decided to purchase the second rug I needed at the time of my first purchase. Both rugs were delivered in great time and they look fantastic in our camper!

Thumbnail of user pamelac2286
South Carolina
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

This is my second order of this rug. My shih tzu Harry loved it in my bedroom so I'm buying him his own.
It is a good quality and I sprayed mine with a fabric guard to make it stay pretty.

Thumbnail of user mattg761
New York
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I ordered 4 ivory lattice rugs. Two are damaged and One (the runner) is the wrong color.

Service
Value
Shipping
Quality
Thumbnail of user j.d.b1
California
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

You sent wrong size. WE ordered 5x5 and received 3x3. Please advise how this will be handled.

J.D.Baker

Thumbnail of user marting887
Wisconsin
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

So far, it has been a pleasure ordering this rug as the directions have been quite easy to follow.

Thumbnail of user johnb13718
Illinois
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The website was easy to navigate. I found what I liked and in stock at a great price.
John

Thumbnail of user apiecalledcrustb
North Carolina
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Nice shopping experience, great deals and up to date variety and classics. Wish you offered pillows to match and rug wall hanging hardware. My new rugs are perfect for me and my fur babies. 😍

Thumbnail of user debrak1229
Washington
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Love the site. It's easy to use and the rugs look incredible. Prices are affordable. Thank you

Thumbnail of user jeannev97
New York
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

The rugs I have ordered arrived quickly at my house. The best service and ordering is easy.

Thumbnail of user mariannes340
Wisconsin
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Great Experience. This is the third time I've purchased from Rugs.com. Each time has been 5 stars. I can't say enough good things about it…products are excellent, shipped and received as promised, ease of ordering, price is reasonable. Also I did return a rug pad as I ended up not needing it and the return and credit to my account was easy and timely. I recommended to a friend and she is 100% satisfied as well.

Thumbnail of user raymondf594
California
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

Once again, I purchased a rug from you and I was charged an 8 1/2% sales tax. From my area here in Tampa, FL, ******* sales tax is 7% and I believe you overcharged me on my last purchase as well, but I did not report it because I was in the midst of moving. Please and credit me appropriately or I will take my business elsewhere and advise my friends to do the same.

Thumbnail of user lizh394
Virginia
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Easy shopping with discounts!
Free shipping! Good looking hope it's as nice as the picture. I will let you know when they get here.

Thumbnail of user donnao1124
Wisconsin
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

We love our rug! Really dresses up our dining space! Will be ordering more from Rugs.com!

Thumbnail of user bobbiw73
Virginia
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Very easy to navigate and was happy to see how it should look in my space

Thumbnail of user marthag1267
Virginia
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Easy website to navigate with so many rugs to pick from. Fast delivery, and quality products.

Thumbnail of user norms75
Texas
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Easy and able to see products in many pictures! Ordering was also very easy. Thank you!

Thumbnail of user katrinay23
New Mexico
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Fast shipping!
Great bang for the buck!
I bought 4 rugs for what it would probably cost to buy 1!

Thumbnail of user kellys3854
California
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Easy to use love it will most likely come back to you for my runners.

Thumbnail of user irenem770
Florida
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

It was great to be able to view the rug in the exact space I am placing it. Easy to view, and easy to order.

Thumbnail of user joannh445
Ohio
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Great prices! Beautiful rugs! Speedy delivery!
The colors in my rug were just like the picture on the website. I have ordered many rugs from many different company's and Rugs.com have top them all!

Thumbnail of user christinec3363
California
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

It was a very easy and painless process from the beginning to the end.

Thumbnail of user sarahc3063
Florida
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Easy purchase. Found what I was looking for easily and checkout was a breeze.

Thumbnail of user ninar.j
Illinois
1 review
0 helpful votes
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October 25th, 2024
Verified purchase
• Updated review

Cant wait to get our new rug.
Green is our chosen color this year. Very nutural.

Green and White Rug
October 25th, 2024
Verified purchase
• Previous review

Can't wait to recieve this rug!
Should look great!

Thumbnail of user celiab143
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Easy to navigate website. Loved being able to view the rug in my room!

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Company Representative

Thumbnail of user graysonb3
Grayson B.
Typically does not respond to reviews

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