Rural King

I had a disappointing experience at a local store recently that I feel compelled to share. While shopping at Royal King in Bluefield, WV, a situation arose that left me feeling disrespected and unheard. Despite trying to address the issue calmly, I was met with rudeness and confrontational behavior from the staff. It was surprising to learn that the individuals involved were the HR and operation managers of the store. As a CEO myself, I believe in upholding high standards of customer service and professionalism.
It is disheartening to encounter such behavior in a retail setting, especially from those in leadership roles. I firmly believe that respect and courtesy should be fundamental values in any business. I have taken steps to address this matter through legal channels, as I believe such conduct should not be tolerated. I urge those who value ethical and respectful treatment to consider shopping elsewhere.
It is essential for companies to uphold values of respect and professionalism at all levels. As leaders, we must set an example for our employees and ensure that customer service remains a top priority. I hope that this incident can serve as a reminder of the importance of treating others with dignity and respect in all interactions.

Made an online order for pick up at 9am and at 6pm my boyfriend came to pick it up. Not ready and they took forever to even find the order number. A special needs boy was at the counter and was treated poorly by two employees in front of my boyfriend. They ended up not have things on my order and had to cancel and redo the order twice. It wasn't busy at all and they acted like he was a bother to them. Will not be placing any orders again.

A hawk recently killed my granddaughters pet duck.Drove the 30 mile trip to get them another Rural king had some but would not sell them they have a stupid policy to wait one day they are stupid enough to think you are safer from one dieing Even if I told them I have raised poultry all my life that can happen anytime All the girls would say store policy the keep them in back of store

The managers of the store are on top of things I sent an email about some pants I was trying to return for a different size but they never had my size received a call within 10 minutes. They offered to exchange my jeans even for a more expensive pair. I declined because I like the pants that I bought so they are ordering them and going to have them at the store for me to pick up. I have to say their customer service is top notch I wish more stores led by their example will definitely be doing business with them for a long time to come, awesome job Shannon and Matt!

Every time I go to check on my guns I order the gun barn is always closed. It's has been 3 weeks and I have had no call or email. The guns a paid for and being held hostage. Went to another gun dealer and was cleared the same day.

Applied for new credit card was approved same day. Tried to purchase a 5 foot tiller online was unable. Called store thinking they could or would help! Ha! Sad day when you have money that you want to spend and the associates not able to make it happen. I was trying to keep Alabama strong and buy a machine made here at home. What has happened to America :( no pride)

Finally got website to show me what I was looking for, so I added it cart, then went to check out, signed into my account as I have done before, only to be told I had requested a password reset? And would receive a verification code. 15 minutes later I finally get the code, go through all the hoops to get signed in only to be told the verification code was incorrect, I checked 3 times, it's the code you sent me? I mean wtf? Tried everything I could think of everytime I get the same thing the case they send is invalid, so why send an invalid code? Again WTF!

March 9. I ordered two dehumidifiers to be shipped to store, as I am in the area 3 or 4 times per month, so convenient pickup. While I was at it, I put bird seed in the order (I usually purchase when at this store). Within a few hours an email of order cancelled. I contacted customer service immediately on same day to inquire as to the problem. I spoke with Parker who explained the dehumidifier was not in stock at "the store", but that the seed was shipping. I knew that the dehumidifiers were not in stock at Winchester, and that is why I ordered -"ship to store". I also requested that Parker cancel the seed and obviously ridiculous shipping cost on a $13 item.
Today March 12, I receive an email and tracking number for the birdseed from FedEx. Call and speak with Cassidy who says it was in process at the warehouse/pique list and that the shipping was part of the TERMS agreed to when I placed the order.
Though I always liked RK, no more. Advice:be very cautious with their online store...

After two weeks of waiting for shipping information on some firewood I ordered I called to check the status and was told it was placed on hold for verification, I was told if I hadn't called I would have never been informed! They then stated it would take an additional 1-3 day for verification and another 1-3 weeks for processing! I asked if there was a way to expedite the processing and they refused, said they were unable to do that. 4 days after calling to verify my information I received an email that my order had been cancelled with no explanation as to why. This is a bad company that treats their customers poorly, obviously has very poor management and I will never purchase from Rural King again. Additional I will make it a point to post this on every review forum and share my experience with everyone I know. Not that is matters because I have no doubt this company will be bankrupt in no time!

Please go elsewhere for purchases. I ordered a swing for my grandson and was never notified if it shipped. Called Customer Service and they said my order was flagged as fraud. Confirmed all info with customer service and she was to notify the fraud dept to clear the order. Then was notified 2 days later that order was cancelled. No reason. No explanation. Credit card is fine, been at this address 11 yrs etc. The purchase was only $46...but they DID want to charge $17 to ship...ridiculous. So they have the nerve to ruin a Christmas gift with absolutely no explanation. I will be making it known to everyone I know who does business with this 2 star company (that's pretty bad actually) to do their business elsewhere. A joke of a company. Will also be contacting my local news to inform them to air my story.

My two complaints are as follows: I've ordered a couple things from Rural King and have found that the people who take the calls for product information are quite clueless when it comes to the products they sale. It seems as if you have a question about a product you better do your own research because they can't really do much more than tell you if it is in stock or not...even that isn't a for sure thing with these people. I just got an email saying that they no longer ship anything at all to California. I thought it must have been a mistake so I called and was told that in fact the 40,000,000 customers (potential or established) in California can order from other companies but that they in fact no longer ship anything to the state of California! Not only are they a company of uninformed, under performing employees but it seems that the management is somewhere between "really dumb" and "totally stupid"! That's ok, we have lots of other online choices.

Purchased a Champion generator from Cape Girardeau store in December of 2023. Tried to start in Jan and would not start. Tried to return to the store and they refused to take it back. They said it was their policy. The problem with that is their policy is not displayed where the product is in the store. The assistant mgr also told me it is stated on the back of the receipt. That is absurd since you cannot see that until AFTER you purchase the item. Very deceptive practice. I'll never enter that store again and would advise all to beware.

I stop at Rural King any time I am within 50 miles of one of their stores. We were recently at Rural King in another state that we were visiting. We purchased a couple of the summer sausages. They are amazing. When we returned home one of them had some mold on the inside. The vacuum packaging had not sealed correctly. I contacted Rural King through their website and asked what we could do about it. Less than an hour later Rural King called me and pleasantly asked for a little more information. When they found out the entire story, they apologized for the inconvenience and asked for my address since there is not a store anywhere close to me. They then rush shipped me a new one and another surprise was in the package for the inconvenience it caused me. If all retail stores were like Rural King the world of shopping would be a much better place. Thank you Rural King for being amazing at what you do.

I purchased "Heavy Duty" tomato cages from Rural King. I received the cages in a fairly timely manner. These cages were anything but heavy duty, they were so flimsy that two of them were broken when I received them. Unfortunately I decided to keep them because my plants were already in the ground. I filed a complaint with RK customer service, at this point it has been two weeks and I have yet to receive a response. This was my first and last experience with RK.

The staff at the gun department have horrible customer service. It takes forever to even get acknowledged, then when you finally get any type of help they are sarcastic, mean, and $#*!y. Will never shop for anything at any rural king store ever again. Stay away like it's the plague or corona.

I went to our new Rural King today in Georgetown Kentucky, and I won't be back. I counted eighteen customers and two employees with no mask, and I didn't see any encouragement to keep social distance. This store didn't even open until the pandemic began, so there is zero excuse for your lazy response.
People on ventilators and in coffins don't buy farm supply, guys. Wise up.

I have tried many times to get a refund on a tractor sunshade that I have never seen and paid in full when I ordered it told me it was already credited to my loan. But they told me 6 different dates and no proof as yet and loan company has never heard from them either. It has been 7 months so far

Placed order based solely on price. Rural King has no systems in place to track or confirm your order is ready for pick up. This lasted over a 28 day period. My order was at the store for over 7 days, but they didn't know that. Corporate customer service was no help. I had to dispute purchase with my credit card company to get money back. They still got away with charging me shipping on an item I would still be waiting for if left up to them.
Check other sources, a local sporting goods store matched the price and I had my item in less then 45 minutes.

Purchased screwdriver sets marked "on sale" check out time and rang up regular price! Bird dogged the entire time while shopping literally 3 employees watching us looking at tools Never placing hands on any of the tools just looking! Wife was getting cat food and two employees made rude comments about the fact that she was purchasing cat food? Like wtf! Cashiers are rude AF! Lady if you hate your job THAT much leave!

This is the worst website ever. They advertise very low prices to draw traffic. Then they take your money for an item they don't ever have because this has happened to me 3 times. When you call they give you a song and dance about the warehouse inventory being off. NO KIDDING probably never had it. I'm done.

3 hours of hold 1 hour on chat and all the available pick up at store available inventory is not there after you enter in your credit card information. Several hours later they cancel your order and don't tell you why or give you other options. 6 stores show available 0 actually have it.

This store is a great shopping place except if you're spouse works here don't expect them to stay faithful. Workers will have a whole family at home and cheat with a co worker while on the work place. If you ask me a work place should be for work not a dating or cheaters club. Even worse it's the hr and managers sleeping together. I think OSHA should be called in it's against RK rules to have couples working the same shift but let's co workers that sleep together on the job. That's how family's breakup. Even worse I feel bad for the ones who has children at home..

I purchased a gift card online as a birthday gift back on March 22 and never received it even though I contacted them online several times and waited an hour online so I could actually talk to someone. I sent them proof and I still got the runaround. I've filed a dispute with PayPal and we'll see how that goes. What a sorry excuse for customer service. Oh, and when I posted a review on their website, they refused to publish it even though all I said was what happened. I wonder how many bad reviews this place would have if they were honest about them!

Would be nothing wrong with store in ocala FL if they would mark prices for things they sell. Looked at jeans, spf50 shirts and drill bits last night among other things that had no prices marked anywhere. An employee went to register to get price on lee Jean's and items still did not get marked. This is every time we go to store.