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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,112 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Bradley J.
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It's a pleasure to deal with a company that is so customer focused and offers world class service. My experience with your company was first class, from start to finish. Heck, I'd even do a free advertisement for rushmypassport.com. On wait! Maybe I just did!

Bradley John Hunt

Date of experience: October 22, 2014
T a.
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We needed to use this service because of an unknown time restriction on our current passports for an upcoming vacation. I was a little panicked because of our required timeframe but Rush My Passport was very fast and thorough with email notices at every step. The Customer Service Rep was very helpful explaining every step of the paperwork to make sure the process went smoothly. I was a bit confused by their posted business hours, Mon-Fri 9-6. Seemed strange for a rush service of this type but noticed they also post access to a live chat which can be useful.

Date of experience: January 16, 2020
Judy P.
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Very efficient and polite service
June 6, 2017

Very efficient and polite service. They were a life saver for me. I didn't think it would be possible but I received my passport just in time for my unexpected trip.
Easy to reach a real person throughout the whole process. I'm very happy I chose this group.

Date of experience: June 6, 2017
Illinois
1 review
1 helpful vote
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IMPORTANT! READ BEFORE SIGNING UP
That $218.95 per person to get your passport in 3-4 weeks? LOOK AT THE FINE LINE AT THE BOTTOM BEFORE CHECK OUT.

THEY ARE NOT THE ONES THAT EXPEDITE THE PROCESS OR EXPEDITE SHIPPING BOTH TO AND FROM THE PROCESSING FACILITY - ALL OF WHICH YOU PAY SEPARATELY FOR DIRECTLY TO THE US SECRETARY OF STATE AND THE PASSPORT AGENCY ONLY.

This company literally does NOTHING maybe aside from typing in your answers for you to print instead of handwriting it on a DS-11 (or DS-82 for renewal) that is FREE AND EASY TO FIND (online, post office, passport facility) that you have to print out anyway.

Now here's a list of what it does NOT include:
-The form for someone who is divorced (which we found out we needed)
-Instructions to write the mother's maiden name so we had to fill out a new DS-11 anyway when we got to the passport agency (Just saying you're paying a whole lot for nothing, at least you could have clearer instructions)
-Instructions that he emergency contact cannot be someone you travel with (Makes sense, but if they were going to charge for nothing again.)
-The copy of your ID cannot be printed on two separate pages but that the front and back is required on one page
-Does NOT include the passport photo service or fees
-Does NOT include the expediting fees to send the applications faster
-Does NOT include fees to process the application faster
-Does NOT include fees to have your passports shipped overnight back to you
-You still have to go to a passport location in person to complete your signature and provide your ID (and where you pay your real expediting fees to)

Long story short, our County Clerk office said we are one of many people who have fallen for many of these companies out of desperation when, in fact, they have nothing to do with the solution- just taking credit for it. We were advised to report it to our bank for fraud to get our money back.
We attached photos of the passport fees from our County Clerk's office.

It will probably be different in other facilities, but all the charges and services to expedite our passport is right here.

Date of experience: February 22, 2024
Michael J.
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I was Rushed and anxious to secure my passport renewal for upcoming business. Customer service was very effective, patient, and explicit about all procedures before sending out documents. Received my pass port sooner than expected. Great service, highly recommend!

Date of experience: March 13, 2014
Barb E.
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Wonderful service and professional staff
August 15, 2017

Wonderful service and professional staff. I always knew what was happening with the timing of our passports. They gave us great advice in writing a special letter to explain our travel itinerary and passports arrived as promised...in a "rush".

Date of experience: August 15, 2017
Curt G.
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RushMyPassport is smart
June 12, 2018

RushMyPassport is smart. I think they probably under-promise and over-deliver. Not a knock on them. Just an observation. We were a bit panicky as I would suspect most who call them are. They were calm and reassuring and did NOT steer me to the more expensive, but unnecessary options. Our two passports arrived before promised by several days. My only gripe is that they (as well as their competitors) seem a bit overpriced, but that is our fault for overlooking something as obvious as the expiration dates on our passports. And we are experienced travelers! All that being said, if anyone I know ever needs this type of service, I will recommend RushMyPassport.

Date of experience: June 12, 2018
Rachel F.
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If you are like me, needing a passport quickly is at first glance a stressful, confusing, and anxiety inducing process, but NOT with Rush My Passport!
This was perfectly the right choice for my quick passport needs! Amazing service and a quick and efficient turn around! As long as you follow the carefully put together instructions laid out by the Rush My Passport team you will be stress free and well taken care of. I submitted my paperwork on a Monday and had my passport in hand on the following Friday, it was that easy and fast. Highly recommend.

Date of experience: April 3, 2018
Lisa J.
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Unbelievable!
March 3, 2016

Unbelievable! I needed a 3 day turnaround for a business trip. From my first inquiry to receiving my passport, everything was seamless. Totally painless. Amazing knowledgeable customer service professionals guided me through all the required steps.
I can't say how thankful I am for receiving my passport so quickly and making it 100% hassle free.

Date of experience: March 3, 2016
Satisfied C.
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Honestly, despite all they're great reviews, I was still nervous to use them since I'd never used these type of services... was it a scam? Will they steal my identity? Will they deliver on time? Or at all? Well, after all was said and done, there's absolutely nothing negative i can say about the entire experience! I called many many times for support and questions (not that the process is difficult, just for my peace of mind) and each time i got a different person, but each time they were super nice, extremely patient, professional and helpful. They did everything they said they would. I would definitely recommend them. But of course it's better NOT to lose your passport lol! Thanks Rush My Passport.

Date of experience: May 11, 2018