RushMyPassport

This business is entirely unnecessary - you can just fill out the documents at Travel.gov (The Department of State site) and save yourself the money that this company takes as a middle-man. Not a scam, per se, but just not necessary. You're welcome.

Awful, I booked with rush my passport because they're expedited option claims to guarantee your passport in 5 weeks (opposed to directly through the government which lists 5-7 weeks). I just checked my passport status through travel.gov, which states rush my passport chose the 5-7 week processing time.

So this is the same as the regular expediting service, they just give the most optimistic time estimate? Looks like it could take 6 or 7 weeks according to the government, while this service advertised 5 weeks. Surprised this is legal honestly…

I needed it in exactly 5 weeks which is why I chose this service and it is not cheap.

I am now calling the agency and scrambling to correct this myself. It seems like all they do is expedite it, which you can do yourself.

There is nothing rush my passport does, aside from help you create a printout of the 2 pages of paperwork needed to submit. You can do that yourself on other websites for free. That is all they do and they charge $189.00. You still have to pay the US Dept the fees for the passport, the $35 for the assessment, and whatever fee tor your picture. It all gets mailed to the same place. They literally do nothing and have no part or bearing on getting your passport sooner. Its just a scam to make you think they can get it quicker, but you don't send any of the documents to them, they don't touch anything or have any part of processing your passport. Just go to one of the free sites to create your paperwork, its no different than paying $189 to use their website to do the same thing

I used rush my passport. The department of state cashed my check but have not received any updates since. Called rush my passport and they said they would call me back. Then they emailed me a month after submitting paperwork and my old passport to say my documents are ready to review and be shipped. Well I did that in April, why get an email saying it's ready to be shipped at the end of May.

I gave a one-star review because the partnership with Fed Ex is a good idea but the execution on the part of Rush My Passport is terrible. From the beginning of my experience there have been issues with the Rush My Passport website simply not working. Try the chat feature to get help, but nobody responds. Call the phone number, nobody available on the weekend. Call during the week, but nobody answers and I had to leave a message. When you fill out the application, you're required to say when the documentation will arrive. I can't print my application because I'm being asked to call the phone number but nobody answers. Super frustrating when I'm paying a stupid amount money for this service.

I sent my passport in with the correct forms, photo, and money order all approved by USPS prior to sending. I got an email today saying they had lost my 200$ money order and they wanted another one sent and that my photo was over exposed and that I hadn't signed my forms.Talked with someone on the phone for half an hour and nothing is resolved and no promises that it will be. They told me to call back later this week or next week. Not pleased that I'm paying double to get this done quickly and might have to pay it all AGAIN to get my passport back.

We had about a month's notice on a vacation, and my boyfriend did not have a passport. I tracked this site down. Four stars is because it is very confusing, it makes it sounds like Fed ex walks you through it. Uh-no. And the call center knows even less. I finally got a young lady named Aliah from Florida on the phone, she was so patient and nice, and walked me through the whole thing. I honestly was going to cancel my vacation it was getting so frustrating. She better be promoted to CEO! I did have his passport in the two weeks promised.

So…. I used the website to fill out my passport application which, I admit, was nice and easy. Then I paid $189 to them before realizing I had to go to a Fed Ex office to get and pay for the pics and then they told me to go to my local post office to submit my application where I still has to pay another $190 for an expedited passport. So…. What did this company do for me? Gave me a fillable application form and instructions on how to do EVERYTHING myself. I feel completely ripped off. Lady at Fed Ex office said people usually come in with a mailing label that they got from Rushmypassport and they do it all there but she said that lately people have been being told they need to go to the post office to complete the process. So maybe it has only lately become a scam?

At first glance the cost to acquire a passport through Rush My Passport seemed high. However, there were many details I am certain I would have missed if I had taken this task on my own. In the process, I would have ran out of time to receive the passport within the very tight window I had before travel. Everyone I contacted at Rush My Passport was exceptionally accessible, patient and helpful. Their customer service was prompt and their guidance was particularly important. The outcome and peace of mind achieved were well worth the investment. I hope never to be in that predicament again, but I would use their services again.