RushOrderTees

I needed a custom onesie as part of an ongoing joke for the parents. I needed a company that accepted art files that preserve transparencies which is easy-ish to find but always a gamble as to the quality of the final product. First time using this company and they have blown the competition out of the water! I am so happy with the quality of the print and colors! Very professional. Not to mention, the turnaround time is fantastic! Ordered November 1st, arrived November 8th! Very impressive! I am forever a customer now, just wish I had found them sooner!

I placed four orders on November 27th for our company holiday party scheduled for December 19th. When I placed the order, I clearly specified the date I needed the items to arrive, and the company confirmed delivery before December 19th.

First issue: Two days after I placed and paid for the order, I was told one of the items was out of stock. Why wasn't your website updated to reflect availability? They offered me a "similar" product as a replacement. Initially, the replacement looked cheaper, but they assured me it was actually more expensive than the original product, so I reluctantly agreed to avoid delays. When it arrived, the replacement product was completely different and far inferior to what I had ordered—absolutely unacceptable.

This wasn't even the first time. Last year, they pulled a similar stunt by replacing items at the last minute with products in a different color due to stock issues.

The major issue now: Tomorrow is the day of our event, and one of the larger orders—critical for our party—has still not arrived. The tracking says it only just left a shipping facility in California today (12/18), and I'm in Minnesota. There is no way it will arrive on time.

To make matters worse, their customer service is terrible. I called twice today. The first time, I waited 7-8 minutes before hanging up because I had other responsibilities. The second time, after waiting 5-6 minutes, the call was dropped, or they hung up on me.

This experience has been incredibly disappointing, and I will never do business with this company again. I would strongly advise others to think twice before ordering from them.