Rusticlogfurniture

We spent almost $6000. 00 on furniture manufactured by this company in 2011. Listed below is each piece we purchased, the problems we have experienced, the date when problem occurred, and any resolution. Please note we are two seniors with no one else in the home.

Rocking Recliner Chairs (quantity 2)

2011: The day after we received the chairs - the reclining levers fell off.
The owner of the local store where we purchased the furniture
came over and fixed the chairs.
2014: The foot rest on one chair fell off due to fasteners popping out.
We fixed it ourselves.
2016: Springs broke on both chairs - replacement springs sent to local
store and they repaired. They also replaced several fasteners
that had popped out.
2017: Arm fell off one chair. After approval from Rustic Log Furniture
due to fasteners popping out- the local store fixed it.
2022: Broken springs again - at this point the local store had shut down.
I contacted Rustic Log Furniture through numerous emails
(explaining my problem and providing pictures of the issues
based on their request). I was finally contacted by someone
who seemed to have authority. He said it was the local store's
responsibility - although they had given permission and worked
with the store on the previous issue. He asked me what I wanted
from his company and I said my chair fixed. I provided the name
and number of a local repair person to assist him with getting it
fixed (we live in a small rural community). His response
"I will reach out to Saul and work with him to see what
we need to do in order to repair it." He did contact Saul
after an additional request to follow through. He sent
Saul the springs and he and Saul decided on $225 for
transportation of the chair to and from Saul's shop
and the repair. I was not informed of the cost and
didn't inquire since I assume (like in the previous instances)
that their lifetime warranty covered it. Paying Saul
was never mentioned to me and Saul was under the
impression that Rustic Log Furniture would be paying him.
Several weeks after Saul fixed the chair, he contacted
me to say that Rustic Log Furniture was not going to
pay him. Rustic Log Furniture told Saul that I should
pay him. Several email messages with Rustic Log Furniture
occurred and he was very nasty and refused to pay Saul.
He said the warranty didn't cover the springs or hardware
(even though they covered the parts in 2016 and 2017).
They have no warranty information for the customer on
their web site (they just keep saying their warranty is with
the local store).

L shaped desk (quantity 1)
2012-current: Constant problems with drawers (total 7 - different ones
at different times) refusing to stay closed. We resolved this
ourselves using small magnets.

Kitchen custom cabinet (quantity 1)
2012-current: Constant problems with the drawers (two) refusing to
stay closed. We resolved this ourselves using small magnets.

TV console (quantity 1)
Cabinet doors (2) have rubbed since day 1.

TV corner console (quantity 1)
Cabinet doors (2) have rubbed since day 1.

We also purchased the following pieces with no moving parts and have not had issues with them;
End tables (quantity 2)
Bar Stools (quantity 2)
Large standing bookcase (quantity 1)