SaberForgeReviews 287

The one star is only to submit this review and that is being generous, avoid at all costs if you are new to building them or live outside the United States. Took about 6 months to finally arrive, very unhelpful in the fact that in all that time my young daughter who was trying to get her first ever saber was not even contacted to say she hasn't got the right parts to make it a compatible working saber with light and sound and now they have quoted a additional £150 plus postage and custom fee not included for them to make it work adequately or stick with a hollow useless saber, very much not impressed by the customer service for what they charge

Do not buy anything from Saberforge. I ordered a standard build lightsaber on May 13,2020 and have not received it yet. I have emailed their customer service four times and been given excuses and promised my ordered would be rushed. That was a month and half ago and still my order is still in assembly. Do not waste your money and time. They offered $50 off my next order or a free gift because of the delay in their last response, all of their responses have taken at least a week as well. Can't tell you about a product I have never received and am beginning to think I'll never get. I am contacting the Better Business Bureau to see if I can get what I paid for almost 6 months ago. So much for a 12 to 18 week delivery time.

Never have I dealt with such terrible customer service. I don't ever care to write reviews, but this one takes the cake. I ordered a new saber June 1st of this year. And I still dont have it. I have friends who ordered new sabers from here after I did, and received their sabers months ago. Yet I still have no saber. They take literal days to even email you back about anything. Then they just tell you their putting a rush order note on it, which I'm sure they actually don't. I have emailed at least 4 times, and only received 3 messages back. I even went as far as ordering a saber from another website, and guess what, I got it already. 1 week versus Saberforge's infamous 6 month wait time. I would not recommend a saber from them, regardless of how well they're crafted. They took my money, and have produced no product. Even if/when I receive my saber, this review will stay here, and I will never get one from saberforge again.

I am definitely not one to write a bad review, I'm very civil about wait times, order mix ups, I understand and I've pardoned a lot of things in the past. But this place, Oh boy. I ordered my lightsaber June 15th, I follow up emailed once a month every month until this week, October. They said my lightsaber was on hold because I haven't paid in full (As if 300 DOLLARS isn't enough). So they were waiting on ME to pay, without telling me? How was I supposed to know? If I hadn't inquired, it probably would've sat there for a year. They have no customer service skills, NO phone line so you HAVE to email which takes them 5 or 6 says to respond EVERT time, so a conversation can take WEEKS. ITs crazy expensive, and my friend who bought one says there aren't even that durable, just for looks. Go to ultrasabers. I have one of theirs, its nice.

Ok so, I cant tell yall enough how amazing the craftsmanship was on this saber. FAR more detail than all my other sabers and I just love looking at it and holding it. I purchased the Fallen Order MK 2. Its sleek, metal is exquisite, and so on.

Here's where the terrible part comes in. I ordered it on May 6th of 2020, I received it on October 19th of 2020. That is well over 5 months of a wait time which was rather odd and somewhat frustrating. Furthermore, when I ask about the order, I was ignored (email was not responded to).

I completely understand the life of customer service as I am in that field, but they could definitely step up in that way.

I sliced my thumb on the saber 10 sec into using it so I'm not sure if it needs to be sanded on the edges but it's really sharp, a little inconvenient, or dueling, but that's an easy fix since I have the tools for it. It didn't come with a hex key which I'm not sure if it's supposed to but it would be nice if it did.

Overall, if your willing to test your luck on the shipping/wait time/customer service end. TOTALLY WORTH IT!

I want to give my experience with saber forge and Philip.

I ordered my saber and I got a very quick response to my order. I ordered the bane M K2 with veteran sound.

I have heard a lot of stories about sabers taking months to arriveAnd then when they get there they don't work.

I am grateful to say this was not my experience. My saber arrived in just a matter of weeks. And I was in contact with Philip through Facebook regularly. He kept me updated About my saber in how it was coming along.

When my saber arrived today everything was intact and the packaging was Immaculate.

I did have to The wheel for the Belt clip, And at 1st I did not know how to take out the blade plug.

However after posting to this site I got a quick answer from the community and then within a matter of minutes Philip privately message me and also told me what to do.

My saber is beautifully made very well constructed I was impressed with the weight and quality of work. The sound is phenomenal. I'm still learning how to switch from different sound fonts.

Over all my experience with saber forge has been A+

If I ever need any more light sabers I definitely will buy from saber forge. It was worth every penny.

I ignored the reviews because a personal friend had a good experience. Good experiences can happen but they seem to be exceptions and sporadic at best. They probably take so long to make it hard to dispute a charge with your bank when they don't answer your email for refund after your item is "lost in the mail" and they don't answer emails even if you weren't bothering them constantly about where your order is like some peoe might and it still makes them slow down your order. People are considered "entitled" because they expect to receive a product that can cost several hundred dollars or more in a reasonable and timely manner or at least be notified if SF won't be able to deliver on time. Shop at your own risk, don't say you weren't warned

After 6 months of waiting I finally got my saber and the quality is terrible. The entire emoter section is loose as one of the screws is missing and the other one is broken. The buttons for the switch aren't even attached and when I attempted to attach them they didn't fit into the saber. I still have received a response to my initial email to customer service and I doubt I will anytime soon. I will never order from this site again and I suggest you do the same.

Purchase of a simple Eco saber made around the end of November still not received.

No response from them by email... packages arrive in France but not at home (I also received a package from them which was not intended for me.) Suddenly I learn that my sword is return to the United States.

I therefore ask where my sword is and I do not receive any response from them for 2 MONTHS!

Not only am I told that he will be sent back (without any excuse for the concerns that come from their home), they don't make any commercial gestures to me, but on top of that, they block me on the facebook page so that I can not talk about this story (deletion of my post and comments + unable to write on their page).

Today May 02 (be 7 months later) my lightsaber still hasn't arrived.

Never buy your lightsaber from this crook company. Once your blue card has been sucked in there is nothing more for you to do.

This is a response to my e-mail where I explained that the entire reason for me ordering the thing has passed, at this point I'm just waiting to see if they actually fulfill the order or not. This is pulled directly from their e-mail, no editing except for font, which is different mid-way through (likely the first bit is a copy-pasted, canned response to e-mails). Also, they don't appear to count mondays as business days, so the lead time on their responses reflects that as well (if you e-mail them on a friday, you can expect to wait almost 2 calendar weeks to get a reply, minimum).

"Hell Benjamin!

I'm very sorry for the inconvenience of our extended wait times as well as our delayed responses. We are attempting to handle a radical influx of customers and orders due to the holiday season which has caused the delay, again I apologize. Due to a high volume of orders currently in our production queue, our current lead time has increased from 4-8 weeks
To 9-11 weeks. Please note, the lead times are estimated and not a guaranteed time frame. They will change to better reflect a more accurate lead time based on the amount of inbound orders and average production time. We recommend checking our website periodically
Throughout your wait time to see if any adjustments have been made. I have included a link to our FAQ page which displays all of our policies. Please let us know if you have any further questions or concerns.

May the Forge be with You! Morgan

*Please note our current email response time is 2-5 business days, business days are Tuesday - Friday. (Excludes hoidays) For simplicity and quicker responses, please only send 1 message per inquiry. We thank you in advance for your patience. "

Its been over two months since i placed my order. Nothing costume about what i ordered. Just two plan lightsabers. Still waiting for them to Process my order, but be sure they already took my money. Trying to get help or talk to someone is a joke. I have sent in many emails and i just keep getting told just to wait and how they dont cancel orders even if they haven't made it yet. What a waste of time. I could have gotten better lightsabers anywhere and not have this kind of trouble. Ever order from this people.