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SafeLinkWireless has a rating of 1.4 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SafeLinkWireless most frequently mention customer service, sim card, and acp program problems. SafeLinkWireless ranks 154th among Mobile Carriers sites.
I have been going through this for 3 or 4 weeks now. My phone has no data connection. They make you call in, they make you verify and go through a tech person that goes through the same steps over and over. Then they claim they'll transfer you to the next level. I tell them that if you transfer me to the next level it's going to disconnect. They claim it won't. They transfer me to the next level and disconnects. I've talked to 18 different tech operators at their company. I'm going round and round in circles. I have no data connection. I paid for this phone. They made us all pay for phones claiming they were doing a network upgrade. The phone doesn't work. Why do I have to keep a product that I paid for that doesn't work? Where am I to go from here; what do I do to get my phone to work that I paid for from them?
On 8/5/2024, I started working with them to get my sim card inserted and the phone activated. The sim card worked and the phone had the 4G and bars. For the next 3 days, they went over and over again with the same process even though it didn't work for the previous representative. I told them that and they started to get hostile with me. Melissa called me stupid, I said enough and finally contacted them back to cancel my application. I've never been called stupid before, and I didn't understand not allowing me to speak with technical support. The biggest frustration was not being understood. I ask a question, they would respond with something that made no sense to me. I would say that is not what I was asking you. I have such a headache now that I couldn't get phone service from them activated. When I called to cancel, I said you aren't going to ask me why I'm canceling a service that was never activated, never started? The representative let me know she didn't care at all. I have a phone number everyone and never got to use it. Really, if you want a headache and super frustration, contact SafeLink, I feel sorry for anyone and I mean anyone and everyone that has to deal with them. The Supervisor didn't care at all to try and help when I ask for help with them. I got some of the same treatment from Assurance Wireless when I reached out to them to have Benefit transferred. They hung up in my face and didn't understand me at all.
SafeLink I like SafeLink they are so helpful and friendly their phones are a whole lot better product they have name brand phones they don't break down.
Horrible service! Spent 4 hours on the phone trying to activate it. They kept transferring me from one department to another with holding on the line for more than 30 minutes! And they did nothing! I even can't cancel my service, because I should stay on the line for another 30 minutes to do it, and I'm not sure if they can handle it..
I transferred my number from a different company to come here and transferred my number I got the free life line service with the free phone. Kept having trouble with it no service. They kept giving me the run around. Tried to transfer my number to another company and they will not let it go. Saying they have to text me a transfer number but my phone can't get texts call out or income calls now they say it's my problem they can't do anything about. And I keep getting transferred all over the place. With the run around. And will not get a supervisor. Very bad customer service. They don't know what they are doing.
Tip for consumers:
Don't go to safe link wireless.
Had been their customer for 4 years. They disconnect you on the pretense that you overused your assigned 360 minutes/month even you make a one or two calsl monthly. They squeeze money from you any way they could. Joseph Zacharow
I never had service even mobile network was down all the time I had to run off my Wi-Fi to make calls it was the absolute worst experience in my life I recommend somebody shut them down! They have no business owning a business or it just needs to disappear.
Tip for consumers:
Run for your life
Switched from old Motorola to new LG smartphone. No more unlimited talk text data only 300 total! Tried to switch phone to Lifeline for free unlimited talk text data through Total Wireless. Just found out that phone is use
Less. It's now locked and fee of $128 to unlock. I'll get a new phone cheaper than that. Just a warning - this ' business' is low quality, low service, lowlives!
After reading some reviews Now I'm wondering Where my phone went because I don't have it. I was supposed to get a phone a few months ago I still don't have it. I call a message and nothing happened it's like nobody cares. They keep saying thank you for your patience and I keep telling them I'm running out of patience it's been several months I don't have a phone. Now I have to call husky health To find out how to complain about these people.
Tip for consumers:
I don't know. I have to get in touch with husky health and Connecticut To find out what to do
Products used:
I never received the product so I don't know anything about it. I keep calling and texting to find out what happened to my phone but nothing happens
SafeLink sent me phone that doesnt work! Can't make calls or texts' Customer service hangs up on you Everytime you call! I hooked up to my internet and use this phone for playing games etc. Don't waste your time!
No help, different info, rude cs agents. Hung up on. Silence during call. Volume dim then nothing. The worst possible example of customer service. They will hang up on you if you express any concern or show any emotion due to the fact you ve been trying to fix your issue for days on end, THey just dont care. They make me want to cry trying to get my phone activated. Intense inccompetenence. The worst. I hate them forever. $#*! calls in India! AMerican cs agents would have fixed my issue the first time. But these outsourced thrid wold calling centers and explode for all i care.
Tip for consumers:
o safelink. Thier customer service is a bunch of children in indai that dont know how to work phones or understand problems or problem solving. $#*! them all!
Will not fix my phone I can't receive calls or text... I've called them several times... I even payed for the 15 dollar plan in which I didn't receive. I've called several times each time they put me on hold or hang up not fixing the issue
Tip for consumers:
Government issue phone only works for a month and then they scam you
Products used:
Phone
Safe link customer service customer cares very super terrible. Any time calls have to wait over 30 minutes, after waiting a long time then agent call back then-agent said she needs to transfer higher department. After the agent transferred then another waiting the phone get disconnected, call them back then wait again. Then the agent did not take care correct problem to customer. Service safe link is not good. Not recommended to the customer. Super terrible service
Products used:
motrola
Just go to metro and buy yourself a phone. Safelink has agents who can barely speak English, yet alone their own language. And all they do is hang up on you after transferring you to a different area. Also they hung up on me soon as i told them i have been hung up on 3 times now haha. I had enough, buying a phone from metro tomorrow.
Its really sad though because out of all the free phone services, safelink has the best features/data features compared to all the rest. Oh well, again if you can, just go to metro pcs and buy yourself a phone.
Just today, I have been on the line with Safelink various customer service reps. Each time I have been put on 'hold' for at least 30 minutes each time. When I inquire about when my issue will be addressed or solved, I am told that their computer is not up & I need to continue to HOLD! Then I get cut off! This problem has been happening for several days as I tried to get assistance with my phone issue. I have nearly NO bars on my phone so I have nearly NO signal. I am trying to get this resolved as I need to use my phone! Why are there NO competent customer service people with Safelink? I have also been told by several reps that I need another phone in order to get this phone fixed! I do not know too many people who have 2 phones! Where can a person get assistance with their phones?
Products used:
My cell phone!
Safelink wireless is total garbage with customers service and phone service I was on lifeline with them for not even a month before they canceled my service without an explanation. Be aware people. I'm happy with the provider I have now is so much better all around. If it gave me the option safelink wouldn't get a star.
I consistently called customer service is my phone would cut off and asked him what I could do to resolve the issue they kept telling me to reapply through their website and on the fourth time I asked them if I could talk to the supervisor and they refuse to transfer me to a supervisor. Then they transfer me to technical support and they hung up on me. I'm going to cricket wireless tomorrow to get a free phone there and hopefully they can transfer my number there because I have been doing a lot of job applications and I hope that people can still contact me.
Tip for consumers:
Very poor customer service they wouldn't even tell me what country they were from but there was a language barrier and I'm pretty sure they are off from India and they were used to transfer me to a supervisor to resolve a complicated issue so I'm done I'm going to go to cricket wireless
Products used:
Cell phone
They did same thing with me but i was ask them to give me my account number to transfer service to another company and i give them the pin number but they start ask me for credit card and my phone was government program and they start ask me another question to not give me the account number... Like we need last four numbers of 2 phone call made last sixty days and they say it didn't pass i have last try then i know it was lie i hang up the phone. And now i don't have service i called them from other phone not mine! And now i can't transfer my service with same number.
Do not use this service! I had to buy data no big deal BUT after a hour of trying to use it it was not added to my account. So I contacted the customer service and they told me there was no history of my purchase YET my debit card was deducted by them so I will be using a new carrier with in a week
I have been going through this for 3 or 4 weeks now. My phone has no data connection. They make you call in, they make you verify and go through a tech person that goes through the same steps over and over. Then they claim they'll transfer you to the next level. I tell them that if you transfer me to the next level it's going to disconnect. They claim it won't. They transfer me to the next level and disconnects. I've talked to 18 different tech operators at their company. I'm going round and round in circles. I have no data connection. I paid for this phone. They made us all pay for phones claiming they were doing a network upgrade. The phone doesn't work. Why do I have to keep a product that I paid for that doesn't work? Where am I to go from here; what do I do to get my phone to work that I paid for from them?
Tip for consumers:
Go ahead and look at the reviews, try to find another company besides SafeLink because you'll get nowhere.
Products used:
I have an Alcatel TCL phone that they made us buy when they claim they were upgrading their network. They must have made a lot of money off of all their government contracts and people that have these phones. Yet and still we have phones that don't work.
Do not waste your time here. You will NEVER be offered the option of speaking with a rep located in the United States Of America. Instead you will be passed off to some of the most ignorant, blatantly stupid morans on the face of planet earth. Have a close look at SafeLinks customer service ratings; F- from the top to the bottom. Complete and total failure at all levels. What a complete waste of time. Losers at every level.
Tip for consumers:
Do not trust Safelink. Complete scam and waste of ones valuable time. Losers at all levels.
Products used:
Nothing, as you have nothing to offer. Basically, you suck at all levels.
Safelink does things like turn your phone off unexpectedly then make you go purchase more minutes to keep your phone working, even though you're supposed to be on an unlimited plan. You either buy more minutes or go without your phone. Customer support can't do anything.
Shut the whole company down! Terrible service from the phone all the way to customer service. A bunch of rude azz reps who hang up on you instead of resolving issues. They won't put a supervisor, or manager in the phone either. SafeLink knows this and doesn't care. A bunch of foreigners, with the audacity to treat consumers this way, the company should not even exist! Shut them downnnn! Do not do business with this company for your own good, and peace of mind.
I have been a SafeLink customer for about 8 out of the last 12 years and about 5 months ago (5/21) I received the temporary Extended Broadband Benefits to replace my Lifeline service. On 9-1-21 my EBB turned back into Lifeline limited minutes again for no reason. I called and had 2 service tickets generated on 10-9 and 10-10 and instead of processing the tickets, on 10-12 SafeLink just cancelled and de-enrolled my whole account. Upon calling and speaking at about 30 different lying incompetent employees at what was supposed to be up to the highest level of SafeLink, the end result is a wrongfully cancelled account that I now have to buy minutes for. Don't believe anything they say. Everything that comes out of their mouths at all levels are lies. Use QLink or Assurance but if you use SafeLink then expect the worst... that's what you'll get.
Tip for consumers:
Don not use! They will lie to you just to get you off the phone.
I just qualified for the free phone & service. Well I've been on the phone for 3 days so far & I have no phone service not texts & all they do is hang up on me & then make promises they don't keep. They have the WORST Customer Service. I'm going back to my prior cellphone service
Tip for consumers:
Be careful of FREE. Not always worth the wait
Products used:
Cellphone
I have been trying for more than two months to get a replacement cell phone sent to me and ups returns it for an incomplete address, he called and I have spoken with all the regular, corporate employees and they always do and say the same thing, they make fun of customers, They have no word They always lie
Products used:
Celular
So in 2/2022, they announced they will move over to Versizon and I do not have to do anything. On 3/2020, my phone can't text or make a call, my sim card has become inactive. Tried calling and only was on hold, no live person. No email to contact them either.
They were fine for a few years prior when I first singed up for Lifeline. So after trying for 7 days, I found another provider and canceled them and lost the phone number. It was worth it to never deal with them again.
If you are looking for a Lifeline provider, stay away from Safelink and find another provider!
Tip for consumers:
dont use this site.
Products used:
sim card
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