Safeway

Went to Safeway to pick up some items. Notice sign says digital coupon applies. Couldn't open up the app in the store, went outside and still couldn't open up the app. Uninstall the app and reinstalled and still no app available. Ask cashier if they could override and give me the digital savings. They said they can't do that. Left my cart and going to Trader Joe's.😖

BAT AND SWITCH! Safeway says coupon special but unless you have a smart phone you can not get the deal and guess what not all people have one. What a scam and a kick to the nuts for people over 55

Opened the app, finally found the icon to download the required digital coupon.
"item not recognized" on both of the items i was seeking.
Two clerks tried and said they have the same issue when trying to purchase items.
First the FORCE you download the app to get the sales price.
Then the app does not work.

32 minutes listening to a recording on the 1-877-SAFEWAY phone number. Hung up. Went online, found the 1 *******799 number. Endless iterations of no help. Finally got a human, limited English proficiency.
Simple question, why does the rewards card no longer work? Well, you need to give us your phone number (which we already have, you provided it when you set up the rewards account), and create an online account. We have no record of the number on the rewards card you have been using for years.
So, the upshot is, for the card to work, I have to create an account, then every time I want to use the card, I have to enter my phone number.
Sorry. Been a Safeway customer for most of my life, but no longer. I am already acting as a cashier for them. And now I have to do yet more to earn a paltry discount on overpriced groceries?
Piss off, Safeway.

What a joke. They put items on sale then don't have them in stock, drove to this location yesterday and was told by the guys in the meat department that they would have new stock today so that I may be able to get the sale, came in today and guess what? No stock... waisted a trip for a misleading employee. The worst part is they won't do rain checks, or any substitutions... customer service has definitely went downhill. Could not recommend this location. Maybe try Fred Meyers I'm sure they're more friendly..

I ordered my food delivery on 3/9/24. ​ is 3/11/24 and I still haven't received my order! I have spoken to customer service, called the store directly and left a message for the district manager, Beverly Gendolfo, and still nothing. 5 minutes ago I spoke to the online order representative from the Almaden Safeway and the gentleman told me "we don't have it ready but we can set-up a delivery for tomorrow". Now he says he can door dash it to me. This isn't the first time orders have been late by hours or even days! If you ask for a refund they don't give it to you for 7 days, yet the money was taken out of my account promptly on 3/9/24. Why use this service of it doesn't give you service. Why call customer service if they can give you no help. Why place an order and set a delivery time that fits into your schedule if they can change it to when it's convenient for them. Why use this delivery service at all?

3/2/24 we went to find out why our auto fill prescriptions were all back to call in instead of auto. She told us we had never set it up and our phone wasn't set up (4 mos it went fine then just stopped). She kept saying "I don't know what your asking". My spouse said I guess I will have to go elsewhere and she said, "ok, not a problem". We have shopped at Safeway for years and I know we will go elsewhere now. This is not the 1st time this female pharmacist has been rude. Maybe when the store loses enough customers they will understand it is the very people they are being rude to that are the reason they have jobs!

I stopped at Safeway to purchase some fried chicken they had on sale for dinner. There were over 9 deli, A couple right by the order area, 3 workers standing in corner gossiping. They refuse to wait on customers. This happens all the time. I was the only customer there and they look at you like you are invisible. WORST SERVICE EVER.

First time ordering, will be the last time ordering they pick the worst food. Charges the most money. Don't apply any coupons discounts or the rewards card. Highly disappointed in this service. If you want to get little food for no money order from Safeway. Maybe it's a good idea for Fred Meyers is going to buy them out. Received no receipts. Received substitutions that I cannot eat because I'm diabetic. Was not even given the courtesy to ask if a substitution was okay. Ordered over 70 items and all of them were either out of stock or they substituted it. I will make sure and tell everyone do not order from Safeway. Highly disappointed long-term loyal Safeway customer

I put the few groceries I grabbed back on the shelf because there was only one register open with a huge lineup... rude, the self checkout had as big a line so even when half the shoppers do it themselves it's still pathetic, and again, rude. This experience helped me find a smaller produce shop, they're great and believe in service not just $$$$.

The safeway on Capitol Hill DC was renovated a few years ago. When you walk in the store it looks big, shiny and full of produce. However there is frequently trash strewn on the ground out front. No cards available for use. No employees on the floor for assistance. No one ever behind the seafood counter. And on weekends frequently only 2 lines open with unfriendly cashiers.long long wait times. Attempts to reach management via online, corporate headquarters you get no response. There is NO voice mail available for store manager. Requests to have call back are unmet. As a customer you would be best to stick with Harris Teeter, Giant, Aldi, Whole Foods.

This is the third time i have had groceries delivered to my home. And by far Safeway sucks... either they don't follow up with what they have in store. Or care nothing for customer satisfaction. One point on this matter. It was as simple as walking their lazy rears to go look into their dairy section and make sure they have gallons of Milk. Before they say they are out of stock. Driver found a gallon of milk, but was told the ORDER at the time didn't have it, and they refused to make good on this. This information was made available via my delivery driver. Third attempt and they again were completely out of any type of pre-made salads. Again. This is bad business. And I will not be doing business with them in the future.

The add for December 21 - 25,2022 the store was closed December 25. No one could buy any this day. The store showed have continued the sale of COCA COLA mix & match but 2 get 3 free. So sad you would not honor this in the 12/26/2022 very sad. No recycle place where I live so why do we have to pay redemption fees.

You think you're buying a product that might be somewhat good for you on the scale of natural and healthy, you read the ingredients and realize that it's not just peanuts with a little tiny bit of salt the dry roasted peanuts have sugar in them. Why? I was disappointed in flavor and they gave me an upset tummy.

Cameron at Gladstone Oregon Safeway needs a new attitude or a new job. Asked if i wanted pepper or plastic and my comment whatever os easier for you. He comes back with. What's easier for me is NO BAG.

Safeway now puts signs out showing the special price in big letters, and then put "digital coupon only" in tiny letters. This seems purposely deceptive and sucks! Tired of buying something because of good price and then getting home and finding out I paid twice as much. Safeway, you just lost a long time customer.

This review is of the (central) customer service, not the markets.

Customer service either by phone or their Web form is incredibly useless. Why they encourage such communication is a mystery, as I've found on each of several occasions that it's just about impossible to get any information or help in that manner. You will lose your time and gain nothing but frustration.

So much to say...I used to be a daily shopper at Safeway. Even tho they manipulate their prices daily and play a 'shell-game' with how they present themselves to the public as a responsible grocer. They are anything but.I was checking out and using my digital app for some coffee. It showed a discount, but not what was advertised in the isle. I brought this to their attention and the guy said it was my fault. After proving his ignorance, he proceeded to tell me that it was Safeway's faulty APP. It too, was an absolute lie. Safeway is rigged with deceptive business practice, that if you continue to shop there, you'll need to scrutinize every item rung through their corrupt system. There's plenty more to post with regard to their BS tactics, but more that I care to put the effort in mentioning.

Quit gouging shoppers with your high prices. No one eats your food because it's like dumpster diving. Safeway's food has always been terrible yet they continue to gouge shoppers. They are disgusting. Shop anywhere but here. Teach them a lesson by us hopping in better stores or ordering your food online. This has nothing to do with inflation and everything to do with a greedy corporation gouging shoppers. The nerve to charge these exorbitant prices for food that could be found in the dumpster. I only shopped here for cheap I can food but now they've raised the prices on that. What a greedy nasty company.

It's a great delivery service, but when you order slabs of drink and a young lady who can barely lift the slabs arrives, I think, is wrong. Luckily I arrived in time to do it for her. Maybe allocate certain jobs for different drivers, maybe with trollies. Otherwise, a really speedy service.

My local Safeway has a Wells Fargo in it and that's extremely convenient for me. I do think they are a bit pricey, but they have beautiful produce. I also like the deli section as they have some items I'm unable to find elsewhere

I'm an avid Safeway shopper & The service of most Safeways from Maryland to Virginia is good.
The Delicatessen service is another subject... most seem not to be "customer helpful" trained.
Today... 1 SEP 2022, I purchased the chicken salad 12" sub from the Safeway on Sterling Blvd in Sterling VA, which I have done many times previously, and the sub has about 2 tablespoons of chicken salad on it and old lettuce which tastes bitter.
The customer service here is... i understand... The price went up but the value of the sandwich has gone... DOWN!
To me their subs and sandwiches were better than Subway... I always made it a point to go there.

Safeway has always been good.

On youtube, these kids were tossing milk up on purpose in safeway stores. They thought it was funny, now they got charged. Safeway though what I read handled it right, didn't make a scene and were very professional.