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How would you rate Safeway?
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Illinois
1 review
0 helpful votes
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Worst than one star
May 8, 2023

This insurance is waist of money and health( nerves). It will take you at list a month to get you car done, and these in case you have time to email and call them every day non stop, anyway nobody answers. The worst experience ever, they treat everyone like p of s…this what the mechanic told me, where my car was fixed. They don't work with big dealerships like "Hunday" for example, but will not inform you about this, just small mechanic shops, be careful and read the policy, even if they will tell you to do the car where you please, like I said it's miscommunication, nobody answers your calls, just a few text messages that seems to be written by robots. Just be aware and better to not have any affair with them.

Date of experience: May 8, 2023
Canada
1 review
1 helpful vote
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What a pleasant Trip!
September 1, 2023

I had the same trip frm Toronto to Quebec few yrs ago but this time we had an excellent experience. Sandy, our tour guide was the best in all aspect. I highly recommend Safeway Tours to anyone planning to take the bus tour. Very professional staff, good choices of hotels & restaurant. Very clean & comfortable bus. Thank you Sandy for giving us a memorable trip. You represent your company so well. God bless you!love from….Jojo, Cay, Ninia & Irish

Date of experience: September 1, 2023
Washington
1 review
2 helpful votes
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Before during and after pandemic Safeway all across western Washington has become the most expensive grocery store hands down. With the combined buying power of Albertson's, Vons and Safeway, making them the 4th largest grocery chain in the US they are not passing their purchasing savings to the customers. This is a exact item comparison with several major grocery store chains with sales not included. Typically 30-50% higher than other stores. There is no value added benefit to the customer either as customer service and selection is marginal at best.

Date of experience: March 26, 2022
Nevada
1 review
1 helpful vote
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Disappointed
July 2, 2021

So looking forward to a new store in RENO. Unfortunately will never go back. I waited almost 35 minutes for a sandwich.The poor employees, I feel sorry for them. So disorganized. When finally got my sandwich it was not what I Ordered because they were apparently out of all the meat and cheese. Lettuce dry and wilty. Back to Sprouts we go.

Date of experience: July 2, 2021
Colorado
0 reviews
2 helpful votes
Follow A G.
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Boycotting King Soopers due to strikes, so I tried Safeway. Never again. Produce is rotting overpriced garbage, if there is any; no affordable meat and cheese. Grocery selection was dreadful This was a Ft Collins store. I would have better selection, animal treatment, and pricing if i went all the way to Denver to the specialty shops. I can't even articulate my disappointment with one trip to Safeway. I'd rather shop at Target, and my Target burned down and I'm willing to drive 20 miles to shop at something that isn't Safeway. I don't like to post negative reviews but it was SO BAD I cannot in good faith endorse them, even if I was paid handsomely. I signed up for the rewards program and it's still outrageous. I didn't even get a receipt to verify my purchase

Date of experience: January 18, 2022
Washington
1 review
1 helpful vote
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Worst Safeway ever!
August 13, 2023

Bill, Teresa and Ally are literally the worst. They are in a 3ring circus there at Safeway store. You complain and they never send in the complaints on another member of their team so they keep staying at the top. These three people treat other staff and customers like they are utter trash I've had it happen to me too many times to count and now the store is stealing money from y'all. Check your sales and receipts make sure you're getting the right prices.

Date of experience: August 13, 2023
Idaho
1 review
1 helpful vote
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Awful App
December 15, 2022

No matter how hard I try, the App never seems to work well. Just tonight, I wanted Peets, which was on sale. Since I already ran into trouble putting sale prices in my phone at home, I went to the store to use the price scan option. It didn't work - so I tried again - and once again- nope. I figured out that I could add it in manually, except I put it into the cart for grocery pickup.
When I was checking out, I didn't get the sale price. I wasn't surprised, as it's happened on many times to count. Unfortunately the clerk who helped me gave me a rash for not correctly adding the same price. I am sorry for that person, because I guess they hear complaints often, but this person's attitude was horrible. I almost never shop there anymore, hopefully Kroger will do a better job after the purchase of the Safeway brand goes through.

Date of experience: December 15, 2022
California
1 review
1 helpful vote
Follow Sandra Z.
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As a retiree on fixed income, I have used Safeway.com for the convenience of online ordering and curbside pickup for 3+ yrs. And now find that instead of debiting my recently qualified EBT, purchase, it was deducted from my bank account. Not the first time! BEWARE of info you provide online to this company.

Date of experience: October 1, 2022
California
4 reviews
12 helpful votes
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I went here in need of home delivery which they offer in my area (I was caregiving for a relative and could not get out to shop). The selection was dismal -- pretty much only store brands -- and the prices were astronomical! I can live on pent butter sandwiches a lot longer before submitting to this highway robbery.

Date of experience: January 7, 2011
Washington
1 review
1 helpful vote
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The Pearl District Portland Safeway won't staff the customer service desk when customers need them too. This has been going on for over one years time! The manager on duty refused to open it on more than one occasion when I asked. I have to go to a different store to get my needs met. This store is close to my home and I do not drive! Please staff the customer service desk or tell the MOD to open it when customers want service.

Date of experience: April 5, 2023
Colorado
1 review
1 helpful vote
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I'm getting tired of seeing store ads from Safeway regarding products that are supposed to be on sale. This week its the split chicken breasts(at the great price of 97 cents). Unfortunately, you go to the store and guess what, no split chicken breasts. Then, you find out that the store doesn't give rain checks on meat anymore. So why the ad? The manager says good luck with that. We rarely see any supply. It almost seems as though this is some form of gimmick and misrepresenation to get customers to flock to the store only to find no product.

Date of experience: January 2, 2023
Maryland
1 review
1 helpful vote
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Highway robbery
May 31, 2019

Stopped in to pick up 2 vine ripen tomatoes item #4664 and was 3 times higher then other stores at Giant $1.49 a pound regular price at Safeway $3.99 a pound I then looked at other priced items all were 2-3 times higher than Giant and Shoppers I won't be shopping in Safeway whoever controls the pricing should be ashamed of themselves

Date of experience: May 31, 2019
Arizona
1 review
4 helpful votes
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The worst App
April 29, 2023

The Safeway/Albertson's app is absolutely terrible. If I try to use it, it fails in many ways. I scan a code of an item, and it doesn't actually record it. Then adjustments have to be made at the checkout. It often simply doesn't work at all, but instead just buffers and buffers. Often it doesn't record the items on sale that I've selected. AND it can be very difficult to get it to change store locations. Using it makes me extremely frustrated. I need to get in and out of a store in a reasonable amount of time. Using the useless app eats up a lot of my time.
If a person is already a Safeway or Albertson's member, then why not just give us the sales price of an item at checkout, and eliminate the damned app!
Many checkers say people tell them every day that they hate the app, and so do the checkers.
Get rid of it PLEASE!
Jana Thompson

Date of experience: April 29, 2023
Washington
1 review
3 helpful votes
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Awful store
August 2, 2022

This Safeway in University Place Washington State is the worst store.
Most of the checkers are rude. Their prices are way overpriced. I can go a mile further to Fred Meyers in James Center and they have everything I want and lots of small carts always, yet Safeway always says their carts get stolen. It does not take a rocket scientist to figure out what to do. Do like Fred Meyers does and they have a lock on them if taken off the property.
Safeway has very little yet a mile up the road I can find everything I need that Safeway does not even carry at Fred Meyers. I have lived here for 47 years and I do know what's what.

Date of experience: August 2, 2022
California
180 reviews
906 helpful votes
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We buy all of our office supply / food from safeway.com and it is much easier than other online delivery services. Our office buys everything from paper towels to cases of diet coke and they deliver it right to our office. They also will give you free products via email if you order online. The delivery is free and there is no minimum fee. Everyone in the office can easily make their requests and add to the shopping list. Great service!

Date of experience: July 18, 2009
Washington
2 reviews
5 helpful votes
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Got groceries delivered from the Safeway website. There's a Safeway right by me. Used it, because I had Covid.

Terrible. I didn't get 2/3 of what I ordered -- the stuff that I actually wanted -- and some items were wrong. It's also worth noting that some of the items were past expiration, and another item was soon-to-be expired. I know for a fact that they had a large stock of the items on the shelves.

I will never use their delivery again. Do not recommend.

Date of experience: March 27, 2021
Florida
1 review
1 helpful vote
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Your cashier today was CRYSTAL
June 17, 2023

Stopped in at Safeway to get some wings however their fryer was acting up, so the wing station was not open nor going to be for the rest of the day, bummer. So, I got some Potatoe salad and chicken tenders and breasts. The person behind the chicken counter spoke so low I did not hear what she was saying, so my order was not as large as it could have been. Took my items up to the check-out stand and got Crystal who maybe was having a bad day. I didn't get to use my discount by inputting my phone number because Crystal could not seem to get it to work, nor did she care to try to fix it just "oh well" "to bad" "so sad". So, I will probably go back but not anytime soon and will be sure to watch out that I don't get CRYSTAL as a cashier.

Date of experience: June 17, 2023
Michigan
1 review
1 helpful vote
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This Prescott Valley location in AZ has been going down Hill and is only been getting worse. There is no customer service! I stop by the fish and meat department. The man could not have been more miserable. The associate in the bakery and deli seem to hate being there. The young girl in the deli had to be told to change her gloves after going on the floor and handling packages of meat to bring back and cut. Nor did she wash her hands after changing her gloves which the health Dept require people to do in the food industry! All about bacteria and preventing food poisoning.
Prescott Valley Safeway your store staff needs some serious training on customer svs and food handling!
The only pleasant person I dealt with was the young man in the produce dept.

Date of experience: December 31, 2019
Illinois
1 review
0 helpful votes
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Employees with heart
February 27, 2018

I had to run to Safeway before my husband left for work to get medicine for my sick son. My total came to $16. I realized at check out that I forgot my ID and debit card. I had no way to pay and walked away sad. A nearby clerk saw my medicine and paid for the order for me so I could take it home! May God bless her!

Date of experience: February 27, 2018
Arizona
1 review
1 helpful vote
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Consistently Terrible!
September 22, 2019

I have used Safeway.com numerous times over the past year and finally have had enough! Constantly out of stock on items I order... then remove those items from your stupid website Safeway! Over 45 minutes late today. IMPOSSIBLE to reach a human via their "customer service" (to use that term LOOSELY) phone number, and if you call the local store they play dumb and push blame off on delivery people without lifting a finger to help! I'm SO thankful a Frys is opening soon in my neighborhood so I can say "adios" to Safeway for good!

Date of experience: September 22, 2019

Overview

Safeway has a rating of 1.5 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Safeway most frequently mention customer service, digital coupon and store manager. Safeway ranks 184th among Grocery sites.

service
90
value
85
shipping
39
returns
41
quality
76