SafewayReviews 174

I'm an avid Safeway shopper & The service of most Safeways from Maryland to Virginia is good.
The Delicatessen service is another subject... most seem not to be "customer helpful" trained.
Today... 1 SEP 2022, I purchased the chicken salad 12" sub from the Safeway on Sterling Blvd in Sterling VA, which I have done many times previously, and the sub has about 2 tablespoons of chicken salad on it and old lettuce which tastes bitter.
The customer service here is... i understand... The price went up but the value of the sandwich has gone... DOWN!
To me their subs and sandwiches were better than Subway... I always made it a point to go there.

They add these 10.00 off coupons to my account but they never work and they can't explain why at the store. Prices are high and coupons that don't work. Deli is open when they want with limited product. I decide to stop shopping here at Smith Ave store in Pikesville. I hope they close and something better opens up.

Horrible customer service I have to ask the lady over and over again to move out my way Sunnyvale California, Safeway el Camino

Safeway now puts signs out showing the special price in big letters, and then put "digital coupon only" in tiny letters. This seems purposely deceptive and sucks! Tired of buying something because of good price and then getting home and finding out I paid twice as much. Safeway, you just lost a long time customer.

Safeway Canton has a handful of excellent normal employees who do a great job and are decent people. But the company has a policy of hiring people who are mentally and emotionally challenged as part of a federal assistance program. And there have been some incidents of bizarre behavior like insulting customers and aggressively getting in their faces over nothing. Like not picking the "right" shopping cart when we come in the door, or some item if our clothing they don't like, etc. Sometimes we don't feel safe shopping there.

This Safeway in University Place Washington State is the worst store.
Most of the checkers are rude. Their prices are way overpriced. I can go a mile further to Fred Meyers in James Center and they have everything I want and lots of small carts always, yet Safeway always says their carts get stolen. It does not take a rocket scientist to figure out what to do. Do like Fred Meyers does and they have a lock on them if taken off the property.
Safeway has very little yet a mile up the road I can find everything I need that Safeway does not even carry at Fred Meyers. I have lived here for 47 years and I do know what's what.

I placed a order 5 days ago that they delivered to the wrong address. They said they would redeliver the following day. But it never came. They refunded and I placed a new order. Then the next day they delivered someone else food. So they said they would redeliver today. Nothing showed up. 7 long phone calls later they still haven't fixed it.

They frequently substitute stuff I didn't ask for. I do like that they finally added a substitution choice list and it's gotten better since then. They don't track their deliveries at all. When late and you go to the chat they say they're 'escalating' it and someone from the store will contact me and that never, EVER happens.

Purchased some beef on deal yesterday through the App and can't pick up earlier, and I went there especially for the beet, they told me it's out of stock and substitute with some things I Don't Want!

Safeway 2637 N. Pearl Tacoma Wa. Several occasions over the last three years I have been turned down for shots, always too busy and must drive 30 miles to get them done at another Safeway. This goes for flue, covid, shingles. They ran out of my prescription and the other Safeway store I use drove 90 miles to go get some for their customers. I needed a prescription filled three days ago they were too busy to fill and asked to come back today 7/03/ 22 I went back to be told to come back because the pharmacist didn't want to log in to his computer and was told to wait for the tech that was out to lunch. I can walk right in my other Safeway and get my covid booster. Not at this Safeway on pearl you must make appointment even though they are not helping anyone else except counting pills and when you go, they still turn you down and have you come back and make another appointment. Safeway on 6th that closed and on pearl haven't had great pharmacists or techs in about four years. Im done with this Safeway and the poor service we all get.

I normally don't shop there but I had to go get a few things and was pretty stunned at there prices… They hands down charge so much more for so many things than other places probably the worst example I can recal was progresso soup for over 4$ a can! I Almaty and Fred Meyer charge less than half of that and that's just the one off the top of my head. There prices are comparable to Trader Joe's except Trader Joe's actually has healthier foods and to be honest even has sone things cheaper than Safeway. I normally don't go out of my way to write reviews like this but I feel in this instance I need to point out Safeways extreme capitalism that there taking a play from major oil companies. Except in this case there are way better alternatives. Gas companies kind of have there capitalism cornered because none of there competitors are coming up with affordable ways Safeway could easily not price gouge people. So I wholeheartedly hope that Safeway loses a lot of business in light of the price gouging. They obviously don't care about there customers financial situations.

For the first time in 15 years we tried to shop again at Safeway because of an ad flyer chock full or "deals" on "coupons". It's trickster retail - "member price" and "click and save", a real joke.

Member card and Safeway Just 4 U are not connected. Store clerk not accommodating enough to go through my flyer to scan the paper coupons I brought to the store when my member number and phone app didn't sync.

Lost all the discounts I went there to procure. Amazing theft Safeway pulls off right under customers noses.

I am back to boycotting Safeway from my life forever. I shop at 3 different HONEST stores that do everything they can to help me get the price I deserve by shopping with their app and discounts, etc.

Rename safeway THIEFWAY - more fitting.

Well, I am DONE buying from Safeway's in any State or town again! I keep getting my rewards either not added, or, they just disappeared, even if they are not expired... And their customer service always cheats me out of them by saying that either I used them, or they have expired... EVEN after explaining to them, I HAVE NOT MADE ANY PURCHASES, plus my purchases were all made in the last 30- days! So, I will spend my money elsewhere, and suggest more people do the same...

Before during and after pandemic Safeway all across western Washington has become the most expensive grocery store hands down. With the combined buying power of Albertson's, Vons and Safeway, making them the 4th largest grocery chain in the US they are not passing their purchasing savings to the customers. This is a exact item comparison with several major grocery store chains with sales not included. Typically 30-50% higher than other stores. There is no value added benefit to the customer either as customer service and selection is marginal at best.

I went on myturn site and made a booster appointment with Safeway. When I got there they said I wasn't eligible. I called my doctor today and got an appointment right away. Safeway sucks!

It was almost an impossibility to get the account to work, and once opened got crazier. You can clip the coupons but have to add the coupons into the order by checkout. Secondly, the person coming out to deliver the groceries approached me calling me "Janet" (which was the next car over, please deliver to the right bay number and the right car, shall we?). I waited an additional 15 minutes because according to "Zebra" I allowed for substitutions, which I clearly stated NO SUBSTITUTIONS because of allergy issues. So the guy delivering the packages was miffed off (why no call, then if there was confusion?), lastly the delivery person said "No Tide Pods that I wanted were available". I moved my car, walked into the store and found easily the "Tide Pods" at exactly the same price I had paid, without a substitution was clearly there, there were 3 bags. I went up to talk to the manager and the bagger (delivery guy) was standing next to him. I showed both of them the bag of Tide... asked what the problem was, no response, and the night manager said "Not my problem." It's not worth the time and energy to be involved in an online snafu of a website, that clearly WON'T deliver even if the products you need are in the store. I am disabled, I didn't need this hassle. I will get my Tide elsewhere. Come'on people if you want to be in business you do the job. PS Safeway we had the same problem, so I don't get what they are doing with the Franchise. It ruined our dinner. I will have to work out now what we are going to do about groceries. Thank you.

I used their delivery service for several years in the past (spotty, at best) as well as shopping at their stores. For the past year I've been using Drive Up and Go. Since I'm keto, I only buy meat and eggs with a smattering of veg. Safeway regularly has sales on meats that are terrific so I've been using Drive Up at least once a week. One major criticism is how they will sometimes substitute an item even though you asked them not to. In this case, you have to deal with their online very rude, not very smart "customer service." Good luck with that - they should all be fired and maybe replaced with American workers. Anyway, my real rating is 3.5 because of their horrid customer service. The young people who bring out your groceries are prompt (usually) and are very pleasant, however. Safeway - come visit your Sacramento store (Crocker) to see what customers want in customer service; then do something about the numbskulls you hire for online.

Boycotting King Soopers due to strikes, so I tried Safeway. Never again. Produce is rotting overpriced garbage, if there is any; no affordable meat and cheese. Grocery selection was dreadful This was a Ft Collins store. I would have better selection, animal treatment, and pricing if i went all the way to Denver to the specialty shops. I can't even articulate my disappointment with one trip to Safeway. I'd rather shop at Target, and my Target burned down and I'm willing to drive 20 miles to shop at something that isn't Safeway. I don't like to post negative reviews but it was SO BAD I cannot in good faith endorse them, even if I was paid handsomely. I signed up for the rewards program and it's still outrageous. I didn't even get a receipt to verify my purchase

I purchased Safeways Kansas City bake in the bag ribs - they are terrible, honestly inedible. Very, very fatty and tasteless, save your $$.

For a corporate owned shop, it's actually nice to shop at the Ballard store. I never use self checkout so the cast is very friendly. The store is clean and organized and the guys in the deli and produce always like to help me if I cannot find what I am looking for. I shop there daily for lunch and the cashiers and I are getting to be on a first name basis. Always a friendly "Hi, how you doing today?" followed by a small to long conversation about everything and everything. I have even passed on to them some respices and cooking tips. Sadly it's seems to be a haven for thieves and homeless. It's like every time I am there someone at the front end is always catching someone trying to steal something. Yeah the prices are getting out of hand but thats everywhere you go these days.