Safeway

In recent times, I noticed that Safeway stores were well kept and organized, but they lacked certain things, as well. One is that there were many items that are common in King Soopers, Albertson's and elsewhere, but Safeway either rarely carried the item in question, or not at all. I'm talking about items that are commonplace. For whatever reason, Safeway doesn't always go as far as they could merchandise wise. Prices also leave much to be desired at times. The local grocery chain, King Soopers, always has bargains and much lower prices. Why they must charge more than Soopers is beyond me since they deal with the same basic vendors and suppliers. Why the difference? I understand that they are union, granted. But so are many of the other chains and they still can offer better deals. They also need to introduce sublet businesses that are geared toward cuisine and other services. Their staff is basically friendly and nice, though I have met a few grouches in my time.

Recommended for overall service, quality and reputation. Format of stores and prices could use adjusting.

I have gotten the wrong items, missed items, and damaged beyond repair items. Customer service number is an hour wait that never gets picked up, and email customer service won't send at all.

This is not the first time that I have had this experience. Safeway flubs orders all the time and says they cannot get the delivery done. So, this week, I ordered 3 DAYS BEFORE XMAS. They screwed up and could not promise my order UNTIL AFTER XMAS. W are in a Pandemic, but Safeway cannot pay people overtime to get your groceries to you. So, guess who gets screwed---ME THE CONSUMER. Yes, that is right--the Safeway execs will be Eating Xmas dinner, while I think of a way to get food on the table without dying of COVID. Suck it, Safeway.

Every time we try to buy any meat product that's on sale, we have to ask at the window and they always attend with a bad attitude and have to wait for a long time to.br served.

My area doesn't have the LET SOMEONE SHOP FOR YOU AND DELIVER IT BECAUSE YOU'RE LAZY feature, BUT it does populate coupons and deals specically matched to the stuff you buy.
It's easy to load your member card from the site and you can print out a shopping list.
The only thing I wish that it had was a way to organize the items/shopping list by AISLE in your chosen store. It's very mixed up and when shopping with two of the Four Horsemen of the Apocalypse, you want to get in and out as quickly as possible so CPS doesn't get called from a epic mother meltdown in the fruitsnack aisle.

Safeway bakery is very disappointing, I ordered a cake and cupcakes to match the cake with specific flavors. When I arrived the cake was the wrong color and no cupcakes made. They display such nice cakes but once ordered they are nothing like that if you get your whole order. I'm on the way to birthday party and I had no choice but to take cake. How embarrassing of a cake I did get. NEVER USE THEM, you WONT GET WHAT YOU ORDERED!

It was almost an impossibility to get the account to work, and once opened got crazier. You can clip the coupons but have to add the coupons into the order by checkout. Secondly, the person coming out to deliver the groceries approached me calling me "Janet" (which was the next car over, please deliver to the right bay number and the right car, shall we?). I waited an additional 15 minutes because according to "Zebra" I allowed for substitutions, which I clearly stated NO SUBSTITUTIONS because of allergy issues. So the guy delivering the packages was miffed off (why no call, then if there was confusion?), lastly the delivery person said "No Tide Pods that I wanted were available". I moved my car, walked into the store and found easily the "Tide Pods" at exactly the same price I had paid, without a substitution was clearly there, there were 3 bags. I went up to talk to the manager and the bagger (delivery guy) was standing next to him. I showed both of them the bag of Tide... asked what the problem was, no response, and the night manager said "Not my problem." It's not worth the time and energy to be involved in an online snafu of a website, that clearly WON'T deliver even if the products you need are in the store. I am disabled, I didn't need this hassle. I will get my Tide elsewhere. Come'on people if you want to be in business you do the job. PS Safeway we had the same problem, so I don't get what they are doing with the Franchise. It ruined our dinner. I will have to work out now what we are going to do about groceries. Thank you.

8-27-2023 Sauczy2723
Fremont,California Safeway AD dated AUGUST 02-08,2023,
Advertised Exclusive Digital Coupon- Waterfront Bistro EXTRA JUMBO RAW SHRIMP 16-20 count, $5.97 lb. OK
** Safeway advertised AUGUST 23-29,2023 - Exclusive Digital Coupon, EXTRA JUMBO RAW SHRIMP 21-25 Count $4.97. Advertising wrong SHRIMP Count, Should be 16-20 Count, Safeway is Ripping Consumers off again, when I brought this to Safeway Management they refused to rectify to correct Shrimp Count Packages.
Extra Jumbo Shrimp Count is always 16-20 count and larger Shrimp.

Just for U is good for finding bargains. But in July, Just for U was temporarily disabled. It's back up during August so I keep checking it regularly for digital coupons.

I love Safeway and loved the old app. I hate this new app though and have deleted it. It never works and rare occasions it does, it's miserable to use!

I have been to several different Safeway stores and they all seem to have something in common they are very overpriced and yet there bathrooms are old and outdated and sub par

I placed order on safeway.com 2 days in advance. On delivery date, I waited for 4 hours without any delivery, but on the order status is closed. Since I got no notice from store for cancellation of order, so I contacted Customer Service online. The CSR was trying to help, but all they can do is sent E-mail to the store to find out the reasons (of course, there was no reply from store at all).
After no reply from store, the CSR wanted me to place another order so the CSR can manually put in request for me, but the order have to be placed 4 days before the delivery date. Which I did as instructed and confirmed with the CSR that everything is set to go.
On delivery date, before the 4 hours wait, I contacted CSR to confirm the order was in process for delivery. The CSR confirmed and mentioned that a driver has been assigned for the delivery. Just to make sure everything run as planned, I requested the store phone number to confirm.
The store Home Shopping manager told me they are not fulfilling the order, they never received the CSR request etc. Very rude and careless of what she is doing to the customer.
I contacted the CSR again, then being transfer to the Supervisor, and was told there must be some operation issues. The supervisor said she will forward the issue to the operation manger and someone will contact me back.
Of course, there is no one contact me back, there is no delivery, and even no notice of none delivery.
Not a dependable grocery services for family.

Do not make it difficult for an 80 year old woman to shop. Wtf is digital coupon mean if you have no signal in your store. Quit robbing people. Everything is way to overpriced. Way over priced. Here is an example just one I don't have time to reveal more,,
Avocados member price on occasions 4 for fcuking 6 bucks. Did you grow them safeway? Fcuk no you didn't than you have the audacity to make digital coupons for.37 ea. Dafuq are you doing? This is an absolute outrage and worse than big pharma. FIX IT $#*!S
Keep it simple keep it $#*!ing real. Make people buy you out.
Ps an 80 year old woman cannot nor will not connect to wifi. Most young people will. This does not fix your massacre. 0 stars.

You get our money though. Not enough food for a family of two for 3 days on a hundred dollars? Tf is wrong with you? You don't know do ya? Fix it. Simple.

The only legit price is the! Even that's high because they are farmed in mass. Frys and Walmart here we come and 50 of our friends!
A good experience someone may tell a friend or 2, a bad one? ALL OF THEM!

I have shopped at safeway for years and within the last couple years (2014-2016) I have noticed the price at the shelf is NOT the price you get at checkout. When I questioned if I was going to get the 'discount' the clerk was curt with me and a heavy sigh states "It will all come off at the end maam'. It never did. I got home and realized I paid $18 for sparkling water that was supposed to be 3/$12. The meat had additional coupons that were not scanned. The price on the shelf was not what I got. I thought maybe this was just a 'bad checker' so I returned a week later and even told the other clerk about the price problem. He assured me I would get the 'discount' and so I believed him. I get home and see I did not get any of the discounts. I called the store and they say "well, bring in your receipt and we will fix it'. I live 25 miles out of town, I won't remember to bring in the receipt 2 weeks later, The point is, please, get it right the first time, The way they scan your items, it's impossible to watch and see if you get the discount, I think Safeway corp. designs it this way so they can confuse you or make you feel like you are holding up the line if you question an item. I will not shop at safeway anymore,

I normally don't shop there but I had to go get a few things and was pretty stunned at there prices… They hands down charge so much more for so many things than other places probably the worst example I can recal was progresso soup for over 4$ a can! I Almaty and Fred Meyer charge less than half of that and that's just the one off the top of my head. There prices are comparable to Trader Joe's except Trader Joe's actually has healthier foods and to be honest even has sone things cheaper than Safeway. I normally don't go out of my way to write reviews like this but I feel in this instance I need to point out Safeways extreme capitalism that there taking a play from major oil companies. Except in this case there are way better alternatives. Gas companies kind of have there capitalism cornered because none of there competitors are coming up with affordable ways Safeway could easily not price gouge people. So I wholeheartedly hope that Safeway loses a lot of business in light of the price gouging. They obviously don't care about there customers financial situations.

What a bunch of horse $#*!. I spend an hour or so researching who has the Johnson and Johnson covid vaccine, filling out Safeway's questioner, making a f ing apointment. Get dressed to drive to the appointment - wait in line - only to be behind someone who they tell they don't have any vaccine (Pfizer) mixed up and it will be 20 to 30 minutes. When it is my turn they tell me the same and ask is this my first or second shot. I said I'm getting the 1 shot J&J. They say they don't have any been telling IT that for some time and they aren't going to have any for weeks. Horse$#*!.

Hi Franklin! Your COVID Vaccine Dose 1 Appt is confirmed for 08/31/2021 at 05:30 PM (MST) at Safeway 1253
******* North Scottsdale Road Scottsdale, Arizona *******
This location is providing Pfizer and Johnson & Johnson vaccine..

Nobody cares about anything, total trash service! Owners and their team is trash! Not my friends not my family not my coworkers gonna shop anymore at this trash safewatrash.com

Safeway gave me a card some years back in order to access the sales. I've been using the card. However, none of the personal deals in the app were being honored, so I kept going up to customer service everytime to show them my phone app and the coupons I clicked to get my refund. She finally told me this week that they no longer accept the Safeway Card... WTF. When I scan the card at the self checkout, it actually says "card accepted." Why do you tell me this, when it isn't true! So how do you get your personal deals? You have to put in your phone number, which I can do... BUT WHY DIDN'T THEY TELL ME THIS? Why is my phone number not linked to the card? Why didn't you tell me you no longer honor the cards?Oh, and she told me they that soon they're not going to have ads at all. Oh, and they stopped carrying the Amish butter. Everyone in our community is calling it the "Amish butter crisis." Everyone bought it, so it's not like it wasn't selling. Oh, and they are ALWAYS out of heavy cream, which is needed in numerous recipes. They never have the sale items anyway. I've just really had it with Safeway. They are the worse run company I've ever seen.

I went on myturn site and made a booster appointment with Safeway. When I got there they said I wasn't eligible. I called my doctor today and got an appointment right away. Safeway sucks!

I don't want to rate any stars your value toilet paper should not be on the shop floor it is literally $#*! toilet paper

I purchased Safeways Kansas City bake in the bag ribs - they are terrible, honestly inedible. Very, very fatty and tasteless, save your $$.

Purchased some beef on deal yesterday through the App and can't pick up earlier, and I went there especially for the beet, they told me it's out of stock and substitute with some things I Don't Want!

Ever since this store started doing digital coupons there have been problems. I use the computer to click on coupons since i have no cell service and now horrible litte computer to carry aound with me called a "smart phone".
Sometimes the digital coupons work, sometimes they don't, sometimes some work and other do not, all downloaded at the same time. I have heard this from many others including safeway employees. I have gone back to the site and double checked only to find that YES it says I did click on it. So how come Fred Meyers can do it right and Safeway cannot after all this time? Plus, without fail, if I buy more than 3 unique items at any Safeway store I am overcharged for something. When I bring this failure of the digital coupon to work to the cashiers attention i am met with hostility (Longview, WA, St Helens, OR) and told I am a liar. I say Safeway is a liar and this is bait and switch tactics and this is not the only bait and switch they do at their stores. I now hat them and have been a customer there for decades but this digital crap and the trouble it causes makes me pretty much shy away from them and if I have to go there it is 3 items only, no more, ever. And watch them very close.
How many other have this issue? It may be jsut a Longveiw, St Helens thing since people here are really horrible.