Safeway

You really need to adjust the scales. The ones at the produce weighs differently then at the checkout. The ones at check out is usally more. Alot of us have to watch what we spend. Once I found mouthwash on sale for $1.00. There was 5 bottles above the$1.00 tag. Got to checkout and was $5 something. Told cashier who was manager at that time about the sale and he had a bagger go look. Bagger came back and told him the it was true and there was 4 more there so I do get it for that price. Manager told him that next time to let him handle it. Which to me is wrong. They need to have stockers pay attention when stocking. I have had very rude cashier's ask baggers inappropite questions in front of customers. Had one checker spill already cooked chicken out of container onto check out belt, picked it up with her hands and put it back into the container and was going to bag it. I looked at her and she asked me if I still wanted it. Told her NO not after she had her hands on it. Come on money is one of the most dirtiest things to handle. Had her replace it. She was mad at me. Shelves are hardly stocked. Safeway has gone down hill really bad and I only go there if there is an item that they only have
It's to bad cause Safeway was the only store I use to shop at. Many people quit shopping there.

Safeway cashiers always argue over Safeway coupons. They even attempt to not honor Rewards points for free items. This has happened so often that I think I'm pretty much done with Safeway. The last time I shopped at the Bothell Safeway, both the cashier & the cashier manager put me through hell over a $1.25 free item I was supposed to get with my Rewards points. When the item wouldn't scan right, instead of fixing the problem, they tried to blame me & made me reopen my Safeway app 5 times. They were extremely, and unnecessarily, rude and condescending. They put me through BS for 10 minutes over a $1.25 item and in front of other customers. Then when they finally had to admit that the problem was with the app. (while they finally rang it up for free per the coupon), they still charged me tax.? That makes sense--NOT! Basically, they tried to shame me as a customer for using my Safeway coupons & Safeway app. Rewards points. Unbelievable. And this is an ongoing problem. I'm done. F Safeway. Do you know how well other grocers treat their customers, like Trader Joe's, PCC, and similar?--very well! And they actually show respect for their customers (you know the ones who actually pay their salaries). These alternative stores mentioned above are totally worth it, just for the CS alone. What's really crazy is I actually save more money at Trader Joe's, I figured out, than I do at Safeway even with Safeway coupons & Rewards points. Safeway is a rip off all the way around. The worst, though, is the company is such a bloated monopoly that it has the arrogance to try to abuse it's customers, and that goes right down to its lower level workers. Pathetic. P.S. Also, more than once in the last 6 months (2 different Safeways), when I have purchased items on sale, they turned out to be expired for a week. One was a salad, and as I ate toward the middle, I noticed the leaves were limp & starting to rot. Then, I looked at the expiration date--7 days expired! I hope Safeway fails.

So, they've gone and UPDATED the app that has always worked perfectly well. That USUALLY doesn't bode well for users of the app!
Before, when you'd see an item at the advertised "JUST FOR U" price, if you decided you WANTED it... you'd "click" on it. It then showed "ADDED" and you were done! You'd go to the check out, and you'd GET the item for the SALE price! Easy peasy!
NOW (with the new "improved" app) you see the item you want, you "click" on it. It shows "ADDED" but you're NOT done! If you go to check out, you're going to pay FULL PRICE! (THIS is "new and improved?)
So what you've got to do, BESIDES clicking on it and SEEING "ADDED"... you HAVE to look down... click on "MY LIST", and it shows a list of the items you've ALREADY clicked on.
You THEN have to scroll down the list, FIND the item you JUST CLICKED on... and click it again! THAT, concedes you your "discount" price! How is this BETTER?
We've about decided to just go down the street to the LOCALLY OWNED market/grocery store and click on NOTHING! It MAY cost a little more, but it's a LOT less of a hassle, and I don't feel so used and abused! Lol!

Safeway has the worst management of any other company. They always are all empathetic and don't care about personal problems.

I have been ordering from Safeway using their Online order and store pickup service since the pandemic started. My first order had 20 items, 13 of them were missing. Yes, two thirds of my order was missing. It was still charged on the receipt, I still paid for all of it, but the items were not in any of the bags. I obviously callded them to get the rest of my order. I waited for a long time, and eventually they came back with "the rest". It wasn't the rest, it was still missing multiples items. At this point I didn't even care, I just wanted to go home. Fast forward to a month later, same thing again! I make an order online containing about 20 or so items, and about a third to half of them were missing! I tried to be patient. I knew that they were struggling just as the rest of us are in this pandemic, there is no need to lash out and ruin someone's day even more. This continued on for the next ELEVEN months! Every month or two I would make an order, go to pick it up (with extra bags in my car), find out several items were missing, using my extra bags to double-up the cold items, and wait another half hour for them to bring out the rest of the items. Most days, I would just go home anyway feeling defeated and not caring about the missing items. I have finally gotten to the point that I can no longer be patient and understanding. This has continued on for nearly an entire year, I have been shorted likely hundreds of dollars worth of items. It blows me away that a company could be this sloppy! I understand maybe missing one or two items on a large order, but to continually and reliably lose a third of all orders is absolutely unacceptable! The only reason I kept coming back is because my family is immunocompromised and there aren't many other services around that offer parking lot order pickup without costing an arm and a leg. But at this point it doesn't even matter if I have to pay double at Whole Foods if I ACTUALLY get my order! I'm never shopping at Safeway again, you have permanently lost a customer.

Horrible customer service I have to ask the lady over and over again to move out my way Sunnyvale California, Safeway el Camino

They have a check box for Keto Friendly products. But it is not all that helpful. Maltodextrin is NOT KETO Friendly. Buyers beware.

I just signed up and started Fresh Pass membership. Other than one unprofessional representative not to say nasty - who told me I "didn't have an account" after I provided the same phone as I did to all other prior agents -most of them are very customer minded. Although I understand each one of you, because I myself just experienced similar situations trying to find items and lots out of stocks and expected order be deliver between 8-9 am when I am just 5 min from the store, I got delivered 4 hours later. I start my day with Yoghourt to feed my good bacteria before eating anything else, I spent time between working and calling customer service. I am vegetarian AND eat organic foods while avoiding artificial preservatives or anything with gluten or salt or sugars which is difficult in US compared to Europe where I travel on business until pandemic hit stopping me from bring good stuffs like real bread/dark pure cacao chocolate, crackers... with minimum sugars or salt if not at all. Without foods in stomach, from 5 am when I start work in different time zones to finish sometimes after midnight, I must admit I was ready to cancel my membership when I got a very professional and customer- focused professional in MJ (that's her name), MJ logged a ticket while tracking the DOORDASH driver AND the store manager called. Out of 5 orders, even though some previous items were of poor quality like bad Gala organic apples which safeway refunded, the last order with yoghourt that was delivered late and messed up my day was following the Murphy's law of when things go bad they must all go bad. However, other than few bad apples (speaking of the expression) including that one NOT so friendly agent, I decided to keep my membership and give Safeway a chance. Safeway is trying, just look at other stores, they forced us to go through instacart who are expensive and have all the extra fees while safeway is using doordash and trying. As a consultant, and I know they're doing survey, I would Safeway use all the comments and feedback from each one of you and I would ask you to be patient with the delivery service. I am confident listening, as Safeway is doing to the best of its abilities getting client input, it a sign they're going in the right direction. I know some managers at instacart take customers for granted. I tend to trust until you prove me wrong, some may disagree with me if you more suspicious at start. I think Safeway is different. Let's give Safeway a chance for offering delivery to us at a good cost and being listener for listening helps solve 50% of the problem in my opinion. Thanks MJ and whoever Lady manager who called from the store (I apologize didn't get hername).