Products are exactly as advertised, and very useful. There was a minor issue with one item; I contacted customer service, got a response within a few hours (on a weekend, no less!) and a replacement was sent the next day. Will definitely buy from these folks again.
Sailrite has always provided fast shipping and excellent equipment and supplies. They are helpful on the phone with questions and are my one-stop-shopping place for marine related sewing items. Also they stay in touch by email to advise me of sales, projects done by other customers and have excellent instructional videos. They are a family business that is very professional and done right!
My order was shipped complete on same day. Goods arrived well packaged and in perfect order. Unfortunately, I had to ship and pickup at a border location in NY state because rates for shipping to Canada are excessive.
Enjoy cruising the great Sailrite website. And ask for a full-size catalog if you prefer. You'll be surprised at the variety of fabric (and samples), trims, hardware, and even sewing machines. You'll appreciate their accurate order processing and quick shipping. We've been happy Sailrite customers for almost ten years now.
I have had good luck with sailrite in the past. This time i ordered some fabric and once received decided it would no longer work. I got approval to return, but the return shipping costs were almost as much as the fabric. I know corporate shipping rates are much cheaper then individual shipping rates. Suggested to customer service that they allow free returns with their shipping costs deducted from the return amount which would be significantly less expensive then an individual have to pay upfront out of pocket inflated shipping charges
I have never had a more enjoyable online shopping experience! After weeks of research and comparing machines, I decided to purchase the fabricator. I had a few questions about the machine and the customer service was phenomenal! Everything came packaged extremely well and never had packages shipped and received In such a short amount of time! I highly recommend this company and will definitely do business with them again! Thanks Sailrite!
Got my order of 2 kinds of fabric, needles and grommets. As always, excellent products at the best prices and fast service and delivery. Unlike with other online vendors, ordering is easy, transaction is clear with details and confirmations provided immediately. Good tracking info makes it possible to determine the progress of shipment. Overall, one of my favorite sites to do business with.
Sailrite has been my go-to source recently for upholstery fabric, specifically for a beach house due to their large selection of indoor/outdoor fabric. The delivery has been quick, and just when they said it would arrive.
I will.use these guys for all.of my clips.and nylon webbing. Unbeatable prices and great service. I will definitely recommend Sailrite. Hopefully, if you guys need group health insurance, you'll come to me. Thanks for the service.
I ordered fabric samples since computer pictures can vary from actual product colors.
I am glad I did so as one of the colors was not anything like the picture. I chose to send the samples by regular first class mail and it took almost 2 weeks (13 days) to reach my destination. The quality of fabric looks good and I do intend to order from Sailrite. Hopefully, it will get here quicker than the samples.
Answer: Not Required. The service was prompt...
Answer: I have purchased several items from them over the past 3-4 years. Always receive exactly what was advertised.
Answer: Hello Margaret, Sailrite offers samples of all the fabrics we sell, just go to the item you like and click the "Order Sample" button to add it to your cart.
Sailrite has a rating of 2.9 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Sailrite ranks 2nd among Sewing sites.