Saks Off 5th

I purchased a blazer 5 weeks ago. It was nothing like the photo in terms of color. I returned it 4 weeks ago and cannot get a refund! Return process is a nightmare. I called 8 times and each time got a very uneducated sounding rep who each time gave me a different date they received merchandise. After 4 weeks, I was told it had still not reached their facility & will take another 10 days to process. They do not want to give you money back and do everything possible to hold onto your money. Maybe they have a ash flow problem. Still no refund and the rep yesterday promised to send to escalation department but would not provide their number so I can follow up. Stay away. Do not purchase from them.

Do not expect their merchandise to resemble or come through the actual Saks shop. This is its own entity, and often the selections are far inferior. But the prices reflect this, so if you're expectations are in order, than shop away--and you won't be disappointed!

I am very disappointed with this company's refund process. I have ordered two ladies' coats one of which was too small and I had to return it. The return label was for USPS so had to stand in a long line at the post office which was two weeks ago and there is no sign of my refund monies. They received the item a week ago but still no refund. Their long refund policy is actually defeating their purpose of selling as much merchandise as they can for the Holidays, since people are unable to spend the refund monies on other merchandise which most of us would. Due to their awful return/refund policy, I won't be shopping on this site again

They sent products different from description. They also sent counterfeit luxury perfume which lasted less than an hour. Then I had to pay $10 to return. They prevented me from reviewing their products from their website. They are just like scammer. Only buy from them if you can accept paying returning fees to return their counterfeit products.

Bought an item in the beginning of January and returned via post office the day after I got it. Today is April 5th still waiting a refund. Contacted customer support maybe 10 times they're saying it's still in process. What kind of internal system they must have to be this bad on customer support. It's 2022, you don't care about your image on internet you'll end up like Barneys soon.

I have placed 4 orders with this dump in the last 30 days. I only received 1. When I contacted customer service, I was told the only thing that they can do is put in a claim, which takes 7-10 days. After a long wait, I was told that my claim was denied. So not only did I not get my items, they kept my money.

STAY AWAY. They have the worst customer service I have ever experienced, even considering Comcast. The customer service here is plain horrible and their management/policies are plain disgusting.

I contacted the Better Business Bureau and my ATTORNEY GENERAL, after reading other reviews.

There's no way this store doesn't check their merchandise on returns, or people are stealing and exchanging items in the warehouse! I have 5 more pair of shoes coming and I'm not excited to see their condition. I didn't order size 12 Bally shoes so I'm really trying to figure out how that was the box that was used!

Crooks! I've never dealt with such a horrible store/company in my entire life. Ive returned three separate orders over two months ago and still have not been refunded. Ive tracked my returns and I know the have received them. I've called countless times and have wasted so much of my time and energy on this. They told me I'd be refunded within 15 days and two months later still no refund. They have lied to me and gave me the run around. I will never do business with these crooks again! Buyer beware! Save yourself the headache and stress. I just want my money back.

Big fan of Robert Graham, was searching online for deals and came across this site. I knew the Saks store brand by name, figured this was like Nordstrom Rack having last season/overstock items at a deep discount. Got three pairs of shoes, several shirts, and a robe. All of them high quality and certainly not knock offs (I have legit RG shirts from their shop on Abbot Kinney so I know what real RG shirts are. Absolutely floored by the prices, fantastic for what you get. Had no issues with shipping, ordered on a Friday afternoon, and everything arrived by Monday, well packed and everything there.

Not sure why so many people had issues, this was flawless for me. Would order again.

It's all SCAM! Be aware! Ordered watches as a gift for my friend's birthday. Received an empty package. After a first call was assured that I will get a refund. After the second got an email:

We have completed our research on your request *******. Upon further review of your request we are unable to offer approval.

Although your request was not approved, please be assured that you are valued as a customer, if you have questions please reference your case number #*******.

Thank you. We appreciate your business.

SCAMMERS! Stay away!

Ordered 4 items. Tried to return 2 items: 1 item arrived defective, the other did not resemble the online picture. I was told they have a 30 day return policy. It had only been 20 days or so since I received it so I thought I was ok. It's 30 days from date of purchase, not delivery. Thus I was over their 30 day rule by 2 days. Call center employee told me to send it back anyway and see if they would accept the return - then issued me a return slip and shipping label. I did all of that, sent the 2 items back immediately and waited a month with our hearing a peep. Today I received the two items back in the mail with a note saying they dont accept returns after 30 days. What a moronic business. I'm done with them period. I wish them nothing less than bankruptcy - it's well deserved and hopefully soon earned. Businesses with failed customer service business practices (especially in times of a pandemic) deserve to fail themselves.

I ordered a Balenciaga hourglass croc bag online, a FAKE bag was delivered to me, I immediately went to their closest store, I was told to call customer service and that return can not be processed in store, after 20 minutes on the phone and pictures of the Fake bag emailed to them, I was given a prepaid shipping label to return the bag and says to except refund in 15 business days. Two weeks later I received the same bag in the mail saying the bag can't to be refunded because they didn't sell it to me. SCAMMERS!

I had to give this one star as zero stars was not an option. I have waited for a month for my order. Customer service replies every time with the same cut and paste statements. They then created a shipping label but did not ship the item. They keep telling me FedEx needs to collect the order, but I know FedEx comes every day... Save your money and order from somewhere else.

Hope online merchant. Orders get cancelled or changed with out communication. Returns is non existent for international buyers. No response to emails. Basically no communication whatsoever. To be avoided at all costs

Recently made my very first purchase from this store. I purchased 2 bracelets. They are very pretty, but the clasp is broken on one. Too much trouble to return, so I kept it and will try to get it fixed. I then purchased 2 pairs of earrings. One arrived with bent posts. The other box, which looked like it came from the dollar store, was empty. There was a huge cut on the bottom of the shipping box, so not sure if someone stole them, of if the store sent me an empty box. Either way, I spent $314 on an empty box. Store refuses to issue a refund. I had just purchased a very expensive necklace from Saks Fifth Avenue, when I discovered this. I realize these are completely different stores, but I will not shop from either store, or anything with the Saks name, again.

I have been using Molton Brown Indian Cress shampoo and conditioner for years, and what I received from Saks Off is not Molton Brown. The conditioner arrived in a hand lotion pump bottle (it is never packaged this way) and is in no way near to the quality of Molton Brown hair care products. The scent is weak at best and my hair doesn't feel the same as it always has when I've used Molton Brown.
Even though I've been sent what is, from all appearances, a fraudulent product, Saks Off wants to charge me $10 for the return. I am just going to throw it away to avoid the charge.
Icing on the cake… the delivery person dropped off the package at the wrong address, so I had to hunt around my neighbor's homes to find it.
Just a horrible experience all around.
This is one of those, "you get what you pay for" lessons. Molton Brown is expensive, but it's truly worth it. Better off to pay for the real deal.

I bought a pair of pants, but it has a factory defect, a hole in it (see attached photo). I contacted customer service multiple times and asked for a refund. Eventually, after weeks of back and forth, my request was declined, with all kinds of excuses that you cannot even think of.

In April, 2018 I ordered a Tuxedo shirt for a wedding. The item was on sale for $183.0. When I received the shirt, I was shocked to see that Saks
Fifth Avenue sent me a used shirt wrapped in, what appears to be, a dry cleaning clear plastic bag. The shirt had a soiled collar, missing a button and looked raggedy. I called customer service within the hour, but all they had to say; "just return it to us and we will give you a 5% discount on your next purchase". That was the quality of Saks' customer service!

I made a return with several items. One of the items they failed to check in and will not refund my money even though they still "value" me as a customer. Now I'll need to dispute the charge with my Amex. And the dress was only $40, we're not talking about a designer item. Horrible horrible customer service. They very easily could have made this right.

I would definitely not buy from this company. I purchased one item and they charged my card three times with a total of about $700 when I called them to reverse the charges they had no record of it and basically told me to defer to my bank. I will inevitably get the money back however this is SO inconvenient and completely egregious behavior.

I ordered the expedited delivery of a FURLA bag through this site. Not only was the delivery delayed and I had to wait until my next visit to Mexico to pick up this backpack. But this is not the original. It's a fake copy! Look at the photo and tell me, Furla makes bags with such a back and handles?Never order from them! A backpack that was sold for $170 cost us $400 with shipping! Scammers! They took money from my card twice with some different amounts! There is very little chance that I will receive a refund if I send this backpack back, as there are many negative reviews in such cases too. Don't make my mistake and read about the company carefully before ordering.

Refunds are done intentionally slow. Charges are made before items ship - or made even if they don't ship. Call center for customer service is based in South Africa with agents who are generally clueless and apathetic. Saks off 5th e-commerce is as far from luxury as it gets. Borderline illegal in its business practices. Would give anything for a real person in the US who can speak / write in complete sentences to assist me (most recent customer service email read as if drafted by a 6 year old the grammar was so poor). Bottom line: I've been waiting over 2 months for a refund of items I didn't receive (never shipped) or that were damaged. I just want my money back…. Why is that SO hard?!?!?!? And why always giving the customers the run around? Beyond sketchy. This company should be audited and biz practices investigated!

File a case for missing package item 6 weeks ago. Initial reply says under investigation, needs 10-14 days. Now 6 weeks pass still no further progress. Every time contacting them, same reply, we are investigating the issue.
Their replies seem to be from remote routine, I guess they get used to this, it is part of their job to repeat same thing without really taking action. These jobs should really be outsource or use AI instead.