Saks Off 5th

Have ordered a few things from this site and the clothes and shoes always come dirty. Buttons on clothes are loose and shoes are mangled. It's like they don't care if the customer is happy and they obviously don't inspect the items before they are shipped.

I have placed a order on June 18 and they lost my package and got shipped back to the warehouse I kept calling customer service and they keep we documenting everything because I asked them to send my items back when they received and they kept saying don't worry we going to express shipping it, but unfortunately they didn't do nothing except issue a refund and all the items was sold out the next day they received them and the funny part every time you ask to talk to a supervisor they hang up in your face.

I ordered online the clover bracelet and I must say I am very disappointed and feel like I've been scammed out of $66 for a toy bracelet that looks like it belongs on a doll and they don't make it easy for you to do returns because you have to pay postage and all that crap

I returned several items by mail and Saks did not provide a refund for all of the items I returned. I have never had this happen before. When I said I returned all of the items in the same box the rep basically accused me of lying. Stay away from this lying merchant!

Trust the reviews of missing items!
I order packages all the time and I have never had a missing item from a package like are you kidding me? I ordered a necklace that was $140 the box of the necklace came and literally nothing was inside! They are saying I have to wait 3-10 business for a claim and then 8-17 for the refund. I don't even want a refund I just want my necklace.

Will not buy from here again. BUYER BEWARE. Their customer service is outsourced to India or somewhere. They use a 3rd party shipper who opens boxes and removes contents and they will not back this up and make it right. I wish I had come and read all the comments on their FB page before I ordered. 3 calls "I'm so sorry, I'll submit a claim for you", 3 "I'm so sorry, I'll expedite this claim for you" 3 "I'm so sorry, your request has been denied" Order ******* $355 I'm out. I'll tell everyone I can the terrible customer service they have.

My kids were sick so I wasn't able to return my purchase. I called and got approval to mail it back past the 30 days. I sent it back in the same condition it was delivered to me, tags on, unused. It was sent back to me due to being past 30 days (which they had originally accepted) and "marks of wear". It's not my fault I was given a defective bag and then blamed for marks? I called customer service after having done surgery a few days ago, not the time to deal with this. They said you can try to send it back but we can't guarantee the returns department will accept it. Now, not only was I sent a defective bag, I am blamed for it? I'm not allowed to return it? What horrible horrible customer service. I disputed this with my bank. It's unacceptable. I hadn't even noticed the marks on the inside of the bag because I didn't even have time to open the bag let alone "wear" it as they claim with the tags still on.

I ordered the bag TWICE and twice they delivered parcel to the not correct address. They made a refund first time and it was a large mistake to try make an order again. The same situation, the status of the order delivered, but unfortunately NO and no refund this time.
Don't recommend this site!

I made ana order of 6 items, and paid for all of them! Then i received 5 items together and the last item i received it alone and had to pay for its clearance double! And that was not just it, they also took its price and shipping fees once again from my bank account! So i paid twice for one item! I contacted the costumer service and they promised me that they will refund my money. But no one had contacted me since then and the costumer service are no longer replying to neither my live chat request neither my emails! Do NOT ever order from this website!

I have shoped with this company for years, however, due to the poor customer service and the fact that customers are unable to speak with a rep who speaks English as a first language when they call in with issues about their order, I will no longer shop with this company. I had to call in 11 times, and my issue was not resolved. The reps are not held accontable for their actions and the poor service they provide. Save yourself the frustration, shop somewhere else.

Little appreciation for the customers who shop there is shown. Most of the staff are in the backrooms somewhere. Most of the staff have delayed communication skills, cant answer simple questions.
Lots of misinformation about sales, promotions and rewards.
Prices are expensive. You have to catch a sale but good luck finding out when or getting the proper coupon. Its almost as if they don't want too many people to know about the sale.
Very little staff, unknowledgeable and don't really have customer service skills, not great manner either.
The staff treat you as though you are being done a favor by the store existing.
Its a shame because the inventory is interesting but after a while, you get tired of the lack of appreciation and get turned off.

The shipment arrived on time. Customer service do work, however take 3 days or so.
Product received is good shape and even it cost 20US for shipping+tax, it's still worth it.
If you're in the US or Canada, it would be a good deal even more.
Honestly, about the same as ASOS, much better than RueLala or Guit.

I ordered 3 items, only 1 was delivered. Saks just replies that they mailed 6.8 pounds and doesn't care that somewhere in there chain there is theft. I have investigated and discovered that Saks ships from Pennsylvania to Borderfree in Illinois who use Intelcom as the carrier. All are connected to Pitney Bowes. I have called all 4 companies and researched their websites. The Saks and Borderfree call centres are in another country and just send the customer in a circle. There must be a theft ring and no one is interested in finding it and taking accountability. The customers are being shafted. No customer service at all.

I purchased shoes from Saks Off 5th, the shoes arrived and one pair didn't fit correctly. I called and I was given an address to return the shoes to. FedEx delivered the shoes to the address that was supplied to me, when I didn't get a credit for the shoes I called, and was told I sent the shoes to the wrong address. This has been going on for 4 months, and still no refund. They signed for the shoes, they have the shoes, and they kept my money. Stay far away from these thieves, they are an excellent example of "White Collar" crime.

I bought a versace shirt on saks off fith, and although it took about 20 days for it to be delivered here, in Australia, I thought it went well. Consistent updates, and when I went on to see the bad reviews I became a bit worried because the shirt was well over $400. I then emailed Saks Off fith about the order, and they replied the next day with an update, however the reply seemed to be a pre written email. Then I waited for the next update. And waited a bit longer, but then it came a few days earlier then the expected delivery date. I was happy opening the box, to see the right size and shirt. But im sure it would be difficult to return. Maybe im just lucky, or maybe its because I live in Australia? Im not sure, but definitely going to buy from Saks again.

This is the worst experience I ever had buying online. Saks Off 5th wins the award for the worst online retailer. I made my purchase and paid promptly but I waited several days and received nothing from them. When I saw the e-mail said that it was delivered with a picture taken by the delivery person, I called them. They asked that I provide a picture of my house which I complied showing my house was White and much different than the different dark gray house they delivered to. After all the inconvenience they caused me, they denied the claim saying that they completed an investigation. If they had did an investigation, thry would have compared the two pictures I sent were not the house they delivered my purchase. When I called for an explanation, I was told to call the police. Imagine the inconvenience they have caused me. I give my review of their harsh business practices every opportunity that arises. And I will never buy from them again.

I ordered a coat in a beige color and when I received the item (a week late) it was the wrong color. I called customer service and after 5 different agents, was able to have them send me an e-gift card for a whopping $15...on an order that was over $100. So, the agent sent me the activation link for the gift card, and I was told I had 24hrs to activate it. When I clicked the link the balance showed $0.00. I then had to call two more agents and the 3rd party issuer for the gift card and was told they'd have to put in an escalation ticket and would get a response after 24-48 hours. Which is super unhelpful for a card that expires in 24hrs. Worst experience ever. 10/10 DO NOT RECOMMEND.

I had purchased three purfumes online for mothers day gifts in May of 2020. I only received one of the perfumes purchased. I have provided tracking numbers that state the other package was returned to the sender and they still have not reimbursed me or provided me with the items I purchased. I called several times and wrote a couple of emails. I keep receiving emails stating "We resolved your issue." But I have not received a reimbursement or the products. It's a frustrating process because if I would have purchased items from another store I would have already been reimbursed.

I have been a customer of Saks for years. I ordered something their shipping service never brought the package to my address. The delivery person left a picture that was not my address and their customer service said that they can't do anything. I work in a building with security. If it was delivered I would have gotten it. NEVER ORDER FROM THEM. This is not the 1st time but this will be the last time I purchase anything from that company.

Purchased a full suit two and a half weeks in advance of a wedding I was attending and it did not come in time. After being on the phone numerous times with their customer service (waiting 45min), the information provided was vague and misleading. When I received the suit instead of the advertised $1245. 77 of the suit, the initial price of the suit on the tag was $800 and crossed out to the reduced price of the suit online. Overall, save yourself a headache and do not purchase from Saks OFF 5th, I'm sure you can see the rage from other customers as well.

After placing an order for next day shipping I was informed that this was actually 3 day shipping. Dan, customer service management, stated "next day shipping time frame goes into affect after the order has been processed, which take 48hrs". I was absolutely appalled at the rude and disrespectful way I was talked to and treated after requesting that my shipment be expedited and delivered next day, as I paid for and was initially promised. After being hung up on twice and waiting on hold for 40 min I'm now on my way to find a backup dress for the funeral I'm attending tomorrow.

This was the first time that I had ordered. Never will again. I wound up ordering duplicate items in two different orders. There was a tab that said you could cancel an order within 20 min. I did that. Kept getting emails about both orders but nothing about canceling the one. I called within an hour and she said there was no way that they could cancel it at that time but I could return one without having to pay shipping. I used their return label. According to them, it took 11 days for them to get it and then it could take as much as 10 days for them to refund my money. I buy something, and without having it in my hands, they charge me immediately. They have the product and it takes 10 days to refund your money? This is 2017 not 1960, or 70, or 80, or 90... Very poor customer service.

My package was marked as delivered and it never arrived. They're vague about who they ship through and they make it hard to get ahold of them. They said it could take up to a month to review and refund my claim. Whole company feels like a scam.