Saks Off 5th

Ordered a pair of shoes on the 16th with rush 2 day shipping. As of today I have yet to receive it. I used ShopRunner which gives you 2 day shipping if your sign up with them. However as you can see from this review, I haven't even received the product yet. I was told that the 2 day shipping is actually after the order is processed. It was showing processed for 4 days before i get an email from Saks Off that it was shipped. Nope it wasn't. On friday last week it showed that label was only created. Emailed both Saks and ShopRunner. Saks only had nothing but useless sorry's and an insulting 10% off my next order. Did they expect that I would ever order from them when their customer service was apathetic and unhelpful? If you plan on paying for that 2 day shipping make sure you don't need it for the next week and a half.

I purchased a sweater which was sent to an old address I had on my account. Someone took the package to the local store and asked them to mail it to me. Which they were happy to do so, I was told. Instead they mail it to the warehouse. In interim I called again and someone said they will make sure will be sent to me once will get to the warehouse. They did not. So 3-4 weeks later apperantly they will refund the item which now is sold out and cant be reordered and will take 10-14 business days for my cc to get reimbursed. Im terribly disappointed and frustrated.

I received the item in a bad condition and wish to return it. They send me back a letter saying the item is not in salable condition! I called the customer service they are extremely slow and useless. I will NEVER ever shop with them again. I hope they close down soon.

Horrendous! They charged for my order and I never got it. I have called more than 20 tines and no one knows anything or willing to solve the situation, not even supervisors. First and last time!

I have ordered two items from this store, a Badgley Mischka bag and Ash sneakers. The bag came badly scratched as if it was worn by someone else and one of the shoes was also damdge. They've offered me a 10%, but hell no I'm buying used up stuff even with 10% discount again!

I usually spend $10k every year on Saks Off. I was highly disappointed in my last purchase. The shoes I ordered were the wrong size. I return them to the incorrect address (no return label was provided). Weeks later, I got the package back, and I sent it to the correct address. I call them explaining the situation on why the return was late. They said no and didn't even answer my emails—bad Customer service.

I bought 3 items and only 2 arrived in the box. I've bought alot in store that I kept in the past few years. They claim my few online returns disqualified me from getting my 160 dollars back. And they lied saying it came in 2 packages which it didn't. I received a nordstroms package on the porch 10 minutes earlier which was in their picture and I tracked it for them. Even with proof and knowing I received 2 items they stole my money and refused to reimburse me for what was never sent. They r a horrible company. Go to the real saks website for sales. Saks off fifth shame on you!@ 3 supervisors lied to me! You should go out pf business asap

I purchased a dress online and they would not take back due to their claim of stains and cologne smell. This dress is in perfect condition. They would not let me send back for a second look, so I feel that's how they are making their money. Do not shop there they are theives. Worse expierence of my life. I will stick with Bloomingdales, Nordstrom and Macy's.

Did not receive one of the two items that I ordered that was supposed to be shipped in the same box. It was over a $100.00 item and it was missing. My credit card was charged, soI called customer service. After speaking with the representative, I asked for a replacement and she said they were out of the item. No surprise there! I then asked to speak with a supervisor, and was left on hold for such a long time, that I called back, and was put on hold again. I finally gave up and called the credit card company and refuted the charge. I will never do business with this company again!

Why there is no 0 button here! Undoubtedly the worst online shopping experience of my life and i do mainly shop online. Where do i begin. A promised discount that never worked. I went to the store and they said you have to contact online but the email and phone number provided didn't work and bounced back accordingly. Chain of emails where everything is automated and the same questions asked thousands of times and 50 new cases with new references created each time so there is never a coherent chain of communication to fall back on. It's been 3 months and i am still waiting for a pathetic 20% off for a damaged belt that I cannot use and fixing it will cost me a 100 bucks if it ever happens. Oh and they kept saying just call us after mentioning hundreds of times that i am in the UK and that's not an easy thing for me. They are the absoluuute worst! I still cannot believe this is Saks and not some dodgy little scammy website!
Hasmik Hovian

They send out defective items and do not do anything about them because I missed the 30-day return window. I didn't want to return, I wanted them to fix or to replace the damaged expensive bracelet. This place is the WORST and I'll never shop here again.

I gave one star because I had to give an overall rating but they deserve 0. I ordered a jacket and for weeks their website said the order was in progress. When I called no one could give me an update on if and when my order would ship. After a few weeks I asked that the order be canceled and they said they would cancel it but never did. This has happened twice and my bank can't cancel the purchase since it wasn't charged but in the meantime the order remains in progress and I cannot get Saks to cancelm it. A supervisor was to call me back but never did. This is the worst customer service. I don't know how they stay in business. I don't want the jacket to show up in 6 months and get charged and not be able to return it. I will never order from them again and I suggest you don't either.

First be aware: I found out the 30-day return period begins the day you place your order, and the return must be RECEIVED within the 30-day period. The skirt of the dress had horizontal seams midway between the waistline and the hem which created a bad pucker right at hip level and badly broke the print of the fabric. The hem was not even. It measured a full inch longer in one section than in the rest of the dress.

Received the wrong item, was told that i could get the replacement next day air... didn't arrive. Called only to find out the agent I spoke to set the order up for NEXT DAY AIR a week from now. What a joke!

I have ordered some items which were sent to me split into two separate shipments. The first was delivered to a different address by a parcel company called PCL, and they provided a picture proof of the box by a house door which is not mine. Suspiciously now the picture is no longer available on their website. I provided a picture of my own front door and I expected then the issue and refund to be a no brainer. Instead I have been gaslighted and stalled and promised calls back, and "will look into it"s etc for over five weeks. I emaiIed, called numerous times, contacted them via twitter, but I was finally forced to make a claim with my Credit Card company and I suspect that this was their hope all along. I am dismayed because I liked the price/quality of their products and I was planning to purchase again in the future.

I ordered a bracelet sets since February 28th never received the items called about 3times to get my refund never received no refunds they send emails to the seller never got a replied this is the worse experience I will never shop there.

Really Really bad service for costumers buying online and over the phone, Every rep. Tells you something else, They keep knocking down the phone, And after you finally place your order they cancel it again,

Jsut be careful with their customer service. Their return policy isn't flexible and although they market it as an easy return it's a hassle. Might just be lack of good customer service. I prefer to shop and be a loyal customer where I can trust.

I bought a pair of slippers and followed the size chart from their website, the slippers arrived and were way too big, I returned them using the enclosed shipping label only to find out that they deduct the shipping charge from your refund, what a ripoff, and furthermore there is no place to leave a review of their product on their own website, what a joke, the customer service person I spoke with seemed completely unaware that I might be upset that I ordered a clothing item that didn't fit and was charged for returning it. Now i have no way of giving another customer a heads up by leaving a review, I will never purchase another clothing item from their website again.

Stay away, I bought a few items, and some of them never arrived, I was told that I will get a refund for the item that did not arrive and I ended up getting charged double and never received the item, when I call them they tell me it's in process and customer service are very rude and disrespectful people that keep talking and don't let you talk, supervisor is never ever available, I called twice total time hour 40 minutes waste of my time and I'm honestly extremely pissed off, I will never ever shop from this company again even if they had 90% off sale

I ordered TomFord sunglasses for Father Day. I spent almost 159 $. Sunglases didnt delivered! I got empty box! I immediately called customer service.The representative told me that he opened a case and just told me a number without even sending me a confirmation email but wanted me to write it down only. He also added your company will investigate this and get back to me 10 to 14 business days with the result. As a customer why do I have to wait for this long for something that is NOT mistake? Why is it so hard to work with this company? This was a Father's Days gift and they failed to deliver the item.

First of all, don't ever purchase anything online with this company. If you have issues with your order, make sure you call them. Do not email customer service, you will not get a response until you remind them, again, Once they do respond, your problem will not be resolved as they will respond with something that doesn't have anything to do with the problem that you had in the first place. After reading these reviews and a customer not receiving her refund after returning her item, I wouldn't dare return the items I ordered. Basically, if you order online, you're taking a RISK! Lesson Learned! They lost another customer. TERRIBLE COMPANY!

I'm usually do not write any reviews, but this experience was the worse one and unexpectedly upsetting. The 1st fact that to prepare the order of 3 items took over a month to ship. 2nd fact it was delivered somewhere but not to me. 3rd fact is that regardless of the facts u r presenting or even filling the police report will required to pay ur lost package in full. There is no store credit for the lost package or reimbursement of the purchase. Would never try again, bcs cannot allowed myself to pay for the package I would never recive.