Saks Off 5th

Every time I shop on this site I find amazing things for amazing prices. They ship out fast & when I send things back it's a quick & easy return & refund.

Last call Neiman Marcus puts this company to shame! How can the Consumer Services allow such a large company to sell items online that need to be tried on to see if they fit by saying ": final sale". No other company I know refuses to return an item if it does not fit! I tried to return a pair of shoes that did not fit and I was told there was no way I could return them as they were a "final sale"! How ridiculous is that? So now I am stuck with a pair of shoes that do not fit and cannot return them. I then walked across ( at the Block in Orange, California) to Last Call Nieman Marcus to return 3 items without a receipt that I had misplaced. An amazing sales associate by the name of JR Salas called the online department and was able to locate my account and within minutes they refunded me for the items and I was on my way. Simple and painless compared to the argument I went through at Off Sacks. Also consumers be aware that when they advertise 30% off your whole purchase or 50% off or 75% off the final price of the item never changes. Pick a few items and put them in your cart. Check everyday at the specials they advertise and you will find they just increase the price and the take off what they are advertising to bring the price right back to what it was originally. Such a SCAM! Off Saks is definitely OFF my radar as of today and I will be sending a complaint to the Department of Consumer Affairs.

I made an online order and I was charged the preauthorized amount plus the purchase amount and they did not reimburse me even after many phone calls and proof from my credit card! Never again

I purchased bathing suit on Off fifth. I did not like it.

It came with a hygeine sticker that did not stick well. I sent it back but they returned the item to me saying that its not in sellable condition. When i called only a foreign customer service agent answers who is very difficult to communicate with. He finally said that the hygeine sticker was off and it had deodorant stains on the underarms.

I examined the item and there was no stains at all and the dirty hygeine sticker was there originally. He said they will look into it and email me a response. The response came in 4 words misspelled 'As we discuss previos'. I was not even given the courtesy of a full sentence.

I called the line for new orders and got a native english speaker who said the same thing and said she has pictures to prove it. Terrible customer service for a large company. Ive shopped on other big companies (ZARA) where my return was lost in the mail.

They took my word for what i said was in the box and issued me a refund of over 400$. I strongly advise you shop elsewhere!

If you want something special, and you want it to be high end, high quality this is the store at a fraction of the cost Love this store for gifts for graduations and anniversaries.

I ordered boots and when they did not arrive, called customer service FOUR times. They said that they are using a new shipper, Air terra and that this shipper's website says that the item has been delivered to a facility in my towN (NOSUCH PLACE EXISTS) Then the rep said that because this is a new shipper that they are having problems with, (i. E. they are not answeing the phone) that they cannot do anything and though they will send this shipper an email they have no idea when it will receive a response. Finally after 4 calls and waiting 30 mins, I spoke with a Saks supervisor who promised to either email me back or call me... he did neither. No boots, no refunds, no call back or email and I spent over 1 and a half hours on the phone with kind reps who speak very poor English and just keep repeating themselves while speaking over me. I WILL NEVER ORDER FROM THEM AGAIN.

I purchased three same jeans with different sizes on the Saks Off 5th website on 8/16/2020. I ordered size 24,25, and 26. I received all three sizes but sized 25 and 26 were completely the opposite of what I purchased. They mailed me only size 24 correctly, but 25 and 26 were not correct. I called Saks, and they sent a FedX guy to pick up the two incorrect items. I have been waiting to get my refund since 8/20/2020. I have been calling them many times, and they have been giving me different information. Sometimes they say that they don't sell the items and cannot refund me, and other times they say that they have approved my refund, and I should get it with ten business days. It is about to be three months that I am waiting to get a refund on sizes 25 and 26. This company should be held accountable for putting their customers through a lot just to get a refund. If I owed them money, they would totally report me and mess up with my credit history. There have to be some consequences for their actions. Do not shop at Saks.

This discount store is off... very off!
Read carefully the discount add, and the tiny letters ad the end off the add, also be careful at check out for fine prints.

My mom ordered an expensive purse and they gave her a inexpensive shoes also my sister ordered a purse and they cancelled her order two times and the purse still says on stock

Do not ever deal with this company and do not trust them. They do not deliver any service (save and except for bad service) and when their csr's and supervisors agree and undertake to do something to address the situation and compensate you, they do not do so and refuse to abide by their agreement and undertaking.

DO NOT EVER BUY FROM THEM!

I ordered items that never arrived. Was told to cancel items- I did. Was then charged and promised a refund. THEN my credit card was charged. NEVER AGAIN!

I purchased a ring On November 29 for $577.60 from Saks5thOff.com. I didn't like it so I printed one of their return labels and mailed it by USPS as directed on Dec. 8. For some unknown reason they said they didn't get it back till Dec 20. I called and was told It would take 7-10 says to get the refund. I called back after 9 days and now was told it would be 10 days from dEc 20 to get the refund. After 14 days I called back and now was told it would be 10-14 days till I got the refund. I told them that was unacceptable and I wanted a refund now. They told me a supervisor had approved the refund and it would show up that evening on my credit card. That didn't happen. I did get an email from them two days later saying they had received the return. BUT STILL NO REFUND. THEIR FAILURE TO PROVIDE A REFUND IN A TIME MANNER IS RIDICULOUS, I have now had to dispute the original charge with my credit card company.

The worst Customer Service i have experienced! Top managerial levels are clueless... who hires or promotes these people to those jobs? Instead of apologies, how about taking "ACTION"!

DONT ORDER FROM THIS COMPANY THEY ARE THEIFS! I placed an order with this company and they took the money outta my account never shipped anything! They never gave me an order confirmation or any email stating my order was being processed. I called same day and was told there was no record of my order but they had record of taking my money. The sales lady Wana just kept lying to me and placing me on hold. I emailed them screen shots of the email they sent me minutes before I places the order to set up a password and my bank statement showing where they took the money. THEY CONTINUE TO LIE AND SAY THEY DIDNT TAKE THE MONEY. I EVEN SENT THEM COPIES WHERE MY BANK Addressed them as the company who took the money out of my account.them I spoke to Roselanen who told me she had access to the company bank account and could assure me that they didn't steal it!

This by far the worst thing I've every experienced from a major department store, especially from Saks. I placed an order by in September it was supposed to be delivered on 9-23-20. My package never arrived, when I checked the tracking it said delivered however I never received the package I contacted my local FedEx office and the 800 FedEx number I also went to my local FedEx office. After conducting an investigation my local FedEx office stated that the driver delivered the package to the incorrect address he went to retrieve the packages and they were no longer their mind you I had other packages not only from Saks from another stores also. Clearly someone is not doing their job correctly because if the correct investigation was completed and they called the local Fed ex office as stated with the number that I provided it is on file that the package was delivered to an incorrect address that was stated 1120 Chesaco Ave. Versus the correct. This has been a constant battle since September 23 every week and still have not been a resolution to this matter. I received an email stating g that it was resolved no refund issued. Contacted SAks credit card no refund. At this time I am looking to move further to take it to court to have it resolved it is no reason why I should be having a battle over 2 1/2 months for a refund total from a major store.
My local FedEx office number is to all of those that do not do the work they were supposed to do. *******140
My order # *******

1800 Fedex stated Saks needs to fill out a claim so I can get my refund still no refund.

I was billed close to $500 for a Roland Mouret dress on sale ordered online from Saks Off Fifth, but instead received a Mint dress (never heard of the brand) in terrible condition and not even in my size! When I tried to return the wrong item at the NYC location, they would not accept. Even though on the order summary it clearly stated customers can simply bring the form with the items to the store for easy, free returns. It is extremely misleading to put that in writing if they are not honoring their stated return policy. It is NOT the customers fault that wrong items are being sent! I shipped the wrong dress back with their label provided. Theyd better be prompt with the refund and not charge me with the shipping fee, or I am ready to file a dispute with my credit card company. Customers should not be penalized for Saks Off Fifths mistakes. And their customer service never replied to any of the emails I sent. I took multiple pictures and documented the whole process, in case there will be issue with my refund. Bottom line... its best not to place online orders with Saks Off Fifth, from my experience it is not worth the hassle and frustration.

Litearlly DO NOT ORDER ONLINE! If you know someone will not be home 24/7 I repeat DO NOT ORDER! I spoke to 4 diffrent reps bt yesterday and toady because my 544$ pacakage was just casually left on my steps at 8am and I didn't return home until 7pm. The reps told me because there is proof it was atleast delivered that There's nothing they can do. Like come on, people steal packages everyday and as a customer I should take the L for deciding to do business with you? Yea never again! They took away signature requirements and left nothing for customers who sincerely need to be home because of the area they live in. You will be out of money if you miss your package, I have warned you all

Contant customer service dozen times through mail since 8 days but no response from them regarding the issue.
In fact after 8 days got the reply asking about the issue.

I called up and asked for photo evidence of a delivery and was told that there was no photo evidence. I was convinced that the delivery was made to the wrong house since I did not receive the delivery. I called up Saks of fifth customer service and made a claim only for the claim to be rejected based on the fact that the vendor said the package was delivered. I called up and requested that I get photo evidence that that package was delivered and again I was told that the vendor does not have photo evidence. The case got sent off to a supervisor and I was suppose to be contacted back about the progress. That did not happen so I called back several times and my last call I demanded to talk to someone who could help me now. When that person got on the phone all of a sudden there was a photo of the package in front of my house. I asked how do I know that phots was not taken after the fact. The person told me the photo was time stamped. I looked at the photo and above the photo was a text box you can type in the date and time. I still asked how do I know that the photo was not taken after the fact and once again I was told the photo was time stamped. My lesson learned was to not waste time. Instead of calling customer service for Saks off fifth and having the whole process just drag our just call your credit card company instead and call right away because there is a time window to make the claim via your credit card company instead.

I bought a jacket, got a confirmation email and then I called because it never came. I got charged TWICE for it, so I called and was told the order was cancelled (without them notify me).

I bought a jacket listed $305 27% off $219.99. The jacket arrived with the MFR price ticket MSRP $179.95 This is pure fraud in online advertised price.

I have bought from saksoff5th.com multiple times and have always gone to store to return merchandise. This one time I was in Idaho where there was no saksoff5th store, I ordered some shoes from them online. The shoes ran big so I packaged them the next day put their return shipping label on the box and sent them back to them. 3 weeks pass, I call saks to inquire where my refund is. They told me that they are going to issue it within a few day. I wait a couple more weeks, they send me the shoes back with a letter saying that they can not accept the shoes because they have been worn, I check the shoes. They looked like they have been worn and got stained with oil. I didnt even wear the damn shoes for more than 5 seconds.
I then called SAKS to address my concern, I have been told that a manager will call me back, I called back and again been told that a manager will get in touch with me. NO ONE has ever called me back.
I then filed my dispute with my credit card. My credit card resolved in my favor in the first 40 days and then 3 months past I have been told that saks has sent them proof of delivery? Thats not what I disputed dummies.
Bottom line is dont shop from SAKSOFF5TH. If you have to make sure you return your goods by hand and not through mail, I know some people who have been charged for authentic goods and have been sent fake stuff.
BEWARE, this company got some unprofessional, unethical people working for them. If they are not the head of the gang anyways.

I received my order 5 days late. Still wasn't getting responses to most of my emails. It went from them telling me they'll update it to overnight shipping, to me getting it super late.