Saks Off 5th

I ordered a Christmas gift and received the confirmation email and charge on my card. I was thinking I was done with my list. A WEEK later I received and email stating that my item was now out of stock and it was being cancelled.
This wouldn't be that big of a deal if it wasn't the holidays or it was done in a timely manner.

I then had to scramble to find something else for the gift and since it was so much closer to Christmas it was much harder to find something that would arrive on time without a HUGE shipping fee. If the email that the item was out of stock came within a day it would have been much easier to deal with.
The email stating they were canceling due to out of stock didn't even seem to be of concern and didn't offer for a discount or anything for the inconvenience. Their customer service is difficult and no help.
I suggest if you are ordering you have to be prepared to later end up not getting what you ordered. I did get the money back on my card. You would think with technology these days, the would have a better system to track their inventory!

I recently purchased a Brics suitcase and had to chase down the delivery date which was not given or updated despite emails to customer service. When the item arrived it was apparent it was a a RETURN which had been poorly packaged and shipped to me hastily. The box was damaged and the suitcase was sitting in the box covered by paper. It is a BRICS item which comes in its own box with dustbag, neither were included. In light of the covid 19 epidemic boxes are to be kept outside the home and disinfected, when i saw the way my purchase had been handled i was disgusted and had to disinfect box, bag. To date Customer Service has been inept in having my item replaced or picked up for return... countless calls and emails later I still have this item and will NEVER shop with SAKSOFFFIFTH again- their service is terrible!

I live in the netherlands and i want to buy a super cute backpack from betsey johnson but the shipping is very expensive and that i don't like that. But maybe some readers of you know a cheap (0,00 - 50,00) betsey johnson backpack be mine black with not so many shipping money, CAN SOMEONE HELP ME? And sorry for my bad englisch but is come (as you know) from the netherlands and i am at the first class at the middle school.

I placed and order for 2 pair of boots on January 18th. Spoke to Saks Off 5th Numerous times. They charged me immediately but no sign of the boots. They claim Fedex is the issue. Fedex claims that Saks never gave them the items. The tracking shows that they have been sitting in Pottsville, PA since the 20th of January. I have now been waiting for a call back from a manager for 2 hours that was suppose to be with 15-20 minutes. I WILL NEVER DO BUSINESS WITH THEM AGAIN. If by chance they don't go OUT OF BUSINESS, good luck to anyone who does business with them. I only gave them a 1 star rating because I had to to write this review.

My friend is old customer of this store, always told me there are many good brands you get there
Thanks

I purchased a Effy - 14k rose gold Morganite & white diamond ring in February 2020 for a memorial gift for my mother. My father just past away after their 60 years plus together and the ring symbolizes my father's love. The ring would go over her knuckle but twirled on the base of her finger that caused irritation.

I contacted return center within a few days, explain situation that the tags was cut from ring but still have them in box with all original packaging. I was assured there would be no issues with return. Weeks gone by with no communication, then I receive the product back, I contacted returns they said there was no tags and I replied that I did send them with the ring the reply was there was a scratch on the stone. I was shocked. If there was a scratch it was the way I received it. The ring was not worn.

Trust a firm belief in the reliability, ability, or strength of someone or something. Well I do not believe in this company, I believe each individual has a free will to make a choice. This company can not stand behind their word. Now I paid an expensive mistake. I will not be visiting this company in the future.

DO NOT BUY ONLINE.
I ordered a briefcase for my fiancé.
I got the wrong briefcase in the mail.
I called and waited on the line for about 10 minutes before I got an answer. They asked the details of what was wrong and supposedly wrote it down for the people that would be packing my new order.
I got the new order and it was the wrong item... again.
Meanwhile, they told me that there was a prepaid packing label and that I'd be able to send it back through USPS or FedEx. I tried to send it through USPS and they told me the barcode was invalid. So now I have TWO wrong bags, and no way to send them back because the shipping labels don't work and they said the only other way to return is if FedEx picks it up from my house and I live on a college campus. I told them that I could go to my parent's house in a week and schedule it to be picked up from there and they said I can't wait that long.
Lastly, in the second package they sent a weird $100 wine voucher (but you have to spend $160 to use it) for a sketchy, illegitimate website.
Unprofessional and not willing to assist customers that THEY drive away.

I ordered what was listed as a blazer camel colored. I received a p coat that is not camel and cannot be worn indoors. There is no phone #. BS

These idiots sent me two right shoes and won't give me my refund. They sent me a return label then 10 minutes later decided against it. I need help!

I ordered a pair of boots, arrived on time and in good condition. I had called to confirm my address, no problem answered right away.

I have a similar dress that I love, so when this one went on sale I got it. Haven't worn yet, but look forward to wearing next summer.

I placed an online order for the last pair of shoes I wanted/needed sooooo badly. I placed the order but wasn't provided an order# or an email conformation about the order. So I checked my account I used to pay for the order and sure enough the money for the ordered was showing as pending. I called the store to ask why no confirmation was given and they said the order didn't take or go through. I told how the money was held in my account etc… From there on it was a wild goose chase. They told me to call my bank to get hold released, my bank said Saks had to release the hold, Saks gave me the number to call their bank about releasing the hold, their bank said Saks has the ability to release hold. Called Saks back and got another nope can't be done. Since the glitch was their fault I asked if there was anyway they could think of an out of box solution to hold those last pair of shoes until the hold on my $ was resolved. I wasn't down for paying twice. Nope they couldn't/ wouldn't do it. So of course now that pair of shoes is gone and I am livid, disappointed and I even cried. I don't ask for much in life but I really wanted those shoes. Customer service was cordial but not helpful

Customer service is not satisfying, they are unable to track my item, they dont know about the international delivery

Never order online there. They lost my parcel, called their customer service many times never get back to me..

I ordered 3 designer bags, kept 1 bag. I returned 2 bags (The description was off), and these people only refunded 30% of what I paid. Saks5thAveoff, said I only returned one designer bag. I showed the receipt with the weight, which proves two bags were returned, Saksoff5th, agreed to fully reimburse me. Two months later, not a additional dime yet.
They put you on hold for over an hour... no kidding, and then just say that, they will send me an email.
After my BBB complaint, they agreed to pay me back in full, but, never did, after two months.

The BBB decided that my complaint was legit, told me to contact my state Consumer Affairs Division to do a Formal Complaint for consumer fraud, listed SAKSoff5thAVE a bad rate, and to list and make my complaint public.

I just read a new review posted, that called SAKS5thAVE-off "Thieves".- Maybe, I know I was ripped off.

LIKE I SAID, GOOD COMPANY, UNTIL YOU HAVE AN ISSUE.

- I was sent the wrong item
- waited a month for a refund and was told i had already gotten a refund
- called my bank and they told me that they had refunded me... AND THEN TOOK THE MONEY BACK OUT OF MY CCOUNT!
THIS IS THE WROST EXPERIENCE I HAVE EVER HAD. NORDTROMS AND NEIMAN MARCUS are much better options

I ordered a dress from here which was 200 AUD, when it arrived much later it was cheap quality AND broken. I tried to get in contact with them through email to which I got no reply, so I had to try and use their website and talk to someone on there. I finally managed to get ahold of someone who told me they would email a return sticker and things like that and told me basically I had to do it all. After following up and printing that barcode and paperwork out (and getting my own box) I took all of these things to the post office only to be told I had to go to a dhl outlet or organise for them to come pick up the parcel. Adding another step to this long process of returning this one item, I managed to get ahold of a dhl worker who I asked to arrange a time for this parcel to be picked up, to which he told me that I need to contact the business and that they are supposed to sort all of this out otherwise I will deal with prices that I shouldn't have to. So again, I emailed Saks off 5th on the 30th of November explaining this situation, it is now the 21st of December! And I have got no reply, nothing! This brand is awful in my opinion and if I could give it negative stars I would. Never will I ever be buying from here again

BIG DISAPPOINTMENT! Ordered night cream and face cream and received EYE CREAM instead! Shipping department need to pay more attention when mailing customers orders!

Unbelievable--two right shoes of different sizes, sex(female instead of male), style packaged in a calvin klein jeans box with the lid on the top..

Please please please do not order from this company! I ordered a pair of boots back in December never received them called them and they said they were out of order which didn't make sense because I received a tracking number that they were on the way. I waited a month supposedly they were back in stock I had the guy ordered them over the phone for me got another tracking number never received them called them back and said they were unable to deliver them because the address was wrong somehow the guy screwed that up. Apparently they got sent back to the warehouse and was told that they had to send in a request that took 24 to 48 hours to respond back I've waited almost 2 weeks now I've had to call every day they're extremely rude to deal with and somehow this is now my fault and they're saying do you want the shoes or not? I said are you kidding me I've been wanting them send them to me... They promised they were going to overnight them but they are still waiting on some requests to hear back that they originally said will take 24 to 48 hours it's been almost 2 weeks! None of it makes sense everybody's read to deal with I find it very odd that every single person is a foreigner which makes me think that this company is not legit let's see if I get my money back because apparently there was never any issues to begin with because they never sent them! Save your money go somewhere else do not deal with this company. They promised they were going to overnight them but they are still waiting on some request to hear back that they originally said will take 24 to 48 hours it's been almost 2 weeks! None of it makes sense everybody is rude to deal with I find it very odd that every single person is a foreigner which makes me think that this company is not legit let's see if I get my money back because apparently there was never any issues to begin with because they never sent them! Save your money go somewhere else do not deal with this company

Received my order within 2days. Purchased a leather jacket great price no problems.
I would and will order from them again.

I have experienced 2 of the worst customer services today: One was store associate and another one return customer service rep. Went to the store in KOP, PA and store associate was extremely rude to me ( I had to call store manager to file complaint first time in my life). I have called to online CS and a rep was not rude, she was basically helpless... I have purchased $400 worth of clothes and it turned out that 2 shirts were too small, so I wanted to exchange them if possible or return oif there is nothing else available. I have purchased items n December 25, but received them on the 29th. Today is January 29 and store associate took one of two items, but she said she could not take another one and suggested I call online CS. I have just called online CS and rep was just saying, there is nothing we can do... that's our policy. My point is: I did ordr on the 25th, but I only received items on the 29th, so the policy should start from the day you get your items. What if it was in transit for few weeks or lost? I
work with binch of companies, with buyers and various departments and very familiar with return policies. They all kick on the day you receive product, not when you have purchased it.
No wonder this chain has such low review rating and a bad reputation. I am closing my account and card, buy buy.
PS: I have both assocuiates names if anyone would be interested in further discussion ( very doubtful about it...)

I placed an order in May 25th, and on May 26th, I received an email that my order was shipped. A few days later, I checked the tracking and it showed only a shipping label was created. I then contacted their customer service number to get more clarification. They stated they would call me back within the same business day after getting a response from the warehouse. A call back did not occur, so I called back the next day. The representative I spoke to stated there was a response from the warehouse and they stated the order shipped, I reiterated that there is nothing on the tracking confirming that to be true. I asked them to send a replacement order because it was the following week and the order still wasn't showing it was received by the courier. I was then told they needed to launch an investigation. So I called back today, June 7th to see what was going on and I was told I was approved for a refund on June 3rd. They said I could reorder the items. I then checked the 3 items and one of them was out of stock, so clearly I could not reorder the items. At this point, I'm livid because had they replaced my order when I asked them to, I could have got my merchandise. Now I either have to go without the item, or I have to order it from their actual manufacture website and pay double the price, as Saks off 5th had it for half price. I asked to speak to a supervisor, and he claimed there was nothing they could do. I will never order anything from them again, their customer service is trash.