Saks Off 5th

Saks Off 5th gives new meaning to a 2 for 1 sale. I ordered two shirts and they billed me for two shirts but I received only oneon July 7. I let Saks OFF 5th know using their website about the missing shirt within two hours of receiving the package. I also called and after waiting nearly an hour on hold told a CSR I had received only one shirt and gave them the case number generated by by online complaint (made while on hold). I asked that the missing shirt be sent to me. I was told they had to investigate. Both via email and on the phone I was told I would be contacted within 48 hours. It's now 11 DAYS and Saks OFF 5th has still not responded. I called again today and was told the investigation takes 10 - 14 Business days. I am not sure what they are investigating but the Philippines call center just apologizes. Apparently the only customer service is that useless Philippines call center. I only wish I had read reviews of Saks OFF 5th before placing my first order with them. Shop elsewhere!

Dont buy anything from here. I ordered a expensive dress and the send it to a complete different adress instead to europe. Its now somewhere in the US. Terrible service no reply to my e-mails

I placed an order with Saks in late July. They attempted a delivery but were unable to find my apartment stating that I had given an incorrect address. I triple checked my address and it is correct. I expressed this to them and they told me once they received the package from the delivery company I would receive my refund within 30 business days (which seems like a long time). I waited the 30 business days then sent another e-mail having still not received my refund. I was told by them that I still needed to wait 10-14 business days. I waited again and then sent a follow up e-mail requesting my refund. They responded saying that as of September 25th the parcel was still in transit back to the facility and after they receive it I would have to wait another 10-14 business days. I do not understand why it should take over 2 months to receive a refund when my package was not delivered because their courier service was unable to find my apartment even when given the correct address. Horrendous customer service - do not shop from this store.

DO NOT I REPEAT DO NOT OR FROM THE ONLINE STOR! I ordered from them and the robbed me for my money! I ordered a Louis Vuitton bag and when I received it, it was an old dirty damaged purse. I tried to return it and they sent it back to me so I returned it again! And they sent it back AGAIN! They refused to refund me my money! Don't ever order anything from these people! I feel like a bunch or people should get together and file a civil lawsuit against these people! I work hard for my money and this is so unfair. I have never had anyone refuse a return. I WILL NEVER ORDER ANYTHING FROM HERE AGAIN!

FedEx lost my package and sacks or desechos won't refund me. I call customer service and I have to wait for so long to get someone that doesn't understand English.

Purchased a denim jacket, size 7/8 and received a huge coat that came to my knees, a foot of sleeve beyond the length of my arm and a 26" armpit. I had no choice but to request a return and pay $9.99 to ship it back. I folded the coat, placed it back inside the plastic bag, boxed it and shipped it back. 22 days lapsed since the item was returned and I heard nothing. The 23rd day the box was handed to me by FedEx - the jacket was refused by Saks saying it had been worn, was missing tags and in unsaleable condition. The item is brand new, with tags attached - in the same condition as received. If they consider it unsaleable then they're shipping it to customers in that condition. My first issue is the mis-representation of size. That was not a size 7/8 more like a 22. My second issue is the returns department employees who are trained to refuse all merchandise. This kind of treatment is inexcusable and an insult to honest customers returning unworn merchandise in good faith. I lost $98, was treated like trash and I'm stuck with a tent of a coat that no one I know can wear. It's disgusting to learn just how many people have had the same experience. A company like this should be shuttered for good. I've already told 28 people not to shop there - that's in one day. Just think how many more I will inform in the next month. If you're smart you won't shop there.

I bought a purse from them, I liked the purse but 30 days later the latch fell apart. They wont take it back.
They say it it used. A purse should last for a few years. NOT a few days.

We bought a CELINE SUNGLASSES, and it has very poor quality, they give me blurry vision and headache. Unfortunately I lost the tickets and the manager Diane and the staff were very RUDE. Never come back again

I ordered a pair of shoes The actual size was much larger than indicated
I followed their steps for a return
They sent the shoes back to me accusing me of wearing them
I called an explained I couldn't wear them even if I waned to because of the size
I was told they would contact me in 24-48 hours... No contact
I called back and was told there is nothing they can do

Saks Off Fifth has proven a dependable site to obtain Saks merchandise as deep discount prices. I have found it to be as reliable as the parent store in service.

I cannot believe the level of customer service and (CLEARLY) insufficient employee training from Saks Off Fifth online. EVERY SINGLE purchase has had an issue (or two, three) attached to it. Further, they need to TRAIN the employees. These people either don't know the answers to basic questions, or they can't be bothered to find out, so they dish out inaccurate info. It would also be helpful if they could at the least, understand the English language, let alone speak it.

To spare myself any continued aggravation, I WILL NEVER AGAIN MAKE A PURCHASE FROM SAKS-OFF-FITH, NOR RECOMMEND THEM. There are PLENTY of online clothing stores that have wonderful customer service AND are appreciative of your patronage.

I wish I wasn't forced to give them 1 star in order to leave a review. They don't deserve it. If anything, they deserve a -10

Failed to send me my items after charging me the money months ago. Refused to resend or refund the missing items but asked me to wait "14 business days" for their "investigation". WHY WOULD I WAIT FOR THEM TO INVESTIGATE ON THEIR OWN MISTAKE, when I've already done my part of paying? It's fraud when they charge people's money without fulfilling the shipment. More ridiculous they hold your money and wouldn't give it back till they're done with the so called "investigation"

Today, after over a month I called them, I got an email saying they disapprove my request after their "research", while providing ZERO details or proof of the research. I filed a dispute with my bank. THIS IS THE WORST PLACE EVER!

Bought a Saks branded bolo bracelet for my wife that broke first time she wore it. After hours on the phone with their foreign customer service "supervisors" and Saks returning the item to me twice without any notice or refund from their ALL MIGHTY distribution center that has the power to make decisions on whether they'll accept a return, I finally disputed with Citibank. Also, Saks has the gall to charge $10 for the privilege of returning their Chinese made garbage which they will put under scrutiny and render their decision whether to bless you with a refund. Go to Nordstrom, Niemann, Bloomingdales, Macys, or any other retailer EXCEPT Saks!

I ordered at saks off fifth during thier Black Friday sale. I ordered a Lanvin hoodie original price, $400 for $99 and an extra 25% off. Ordered the Lanvin sweatpants original price $400 now $99 with and extra 25% off. Ordered a pair of Tom ford sunglasses. Original price, $489 on sale for $179 extra 25% off. In total my 3 purchases came to $303! Great right? I even called customer service to make sure the products were indeed in stock. My size everything. I'm told YES! "IF YOU LIKE, I can put the order in myself" customer service rep says. 3 days later I get an email, your hoodie has been cancelled. Out of stock. I'm like, wtf? I just talked to your customer service rep?! 10 days past, I'm just waiting on my glasses and sweatpants. On my saks account it says shipped like 6 days ago but there's been absolutely no movement on my package. I call customer service who I must admit are very polite and considerate they look up my order and the same results. No movement whatsoever. It hasn't even been sent to the carrier. I will never order from there again. Never had this type of problem with Saks Fifth Avenue but off saks is a joke. I swear, I almost feel like thier warehouse employees are stealing merchandise and acting like they moved these items to be shipped. Buyer beware! Purchase at your own risk!

I purchased a purse that came broken and talked to customer service to return it, so I did returned the purse since October and item has been received and never get my money back, I contacted the customer services many many times and every time I hear the same message ( please allow me more time and I will get back with you) and off course no one got back to me, it's been more than 40 days, more than month and I call and hear the same, I do need my money back and off course will never purchase from a store like that and don't recommend anyone to do so, they sell you terrible products and never give you your money back

Why is Saksoff5th getting away with this. What is going within this company. Management should be looking into this. You can not keep taking money from customers. Completely illegal!

Ordered an item on Feb 28. They sent it to the wrong person and I got her earrings, which I returned immediately. Its now April 20 and I still have not gotten credit for the item I never ordered.

First of all they've sent damaged item, second of all they told me fedex will pick it up in certain day, never showed up, was waiting for them to pick it up for 3 days! What a $#*!ty service!

I ordered a blanket as a Christmas gift on December 16th, and I received a scarf. I had to return it, but they couldn't get me the correct order in time so I had to order elsewhere. I sent the scarf back, and they received it on January 7th. Last week I called and the warehouse still hadn't processed the package. I called again today to check the status, and they still hadn't returned the email sent after my first phone call, nor had they even opened the return package. I understand holidays and the craziness of Covid right now, but I'm a single mom and, until I get my refund, I'm out over $230. That's also on top of the $350 I spent for the replacement gift. This is what I get for going "cheaper" I guess.

Liars and thieves. Placed an order Saturday night and tried to cancel shortly after. Went through several associates on the phone and back and forth with emails. Was told on early Sunday morning that the ordered was already shipped and they could not cancel it. When I pressed, they told me to wait for a tracking number (what sense does that make?) and then call them back and they would notify FedEx to reject the package and return it to them even though they still obviously had the package and had not shipped it because FedEx does not pick up on Sunday mornings. Anyway, was assured that this had been done and that I would receive a refund. Almost two days later, on Monday evening, I noticed my card was charged for the order and was receiving emails stating the order had shipped! I called again and was told there was no record of previous conversations and there was nothing they could do. I was told that I had to wait for my order to arrive and then if I didn't want it (I already established I didn't) I could return it. Well, I decided to call FedEx myself. I was told outright that the package had not left the vendor and that FedEx was not in possession of the package! I told them to reject it when they did scan it. I called back again and was told again the lie that the package had already been shipped out! I am completing several negative reviews warning people of these tactics. I am also pursuing contacting the authorities for investigation of fraud and theft charges.

After shopping online for several months, all of a sudden my online account was locked. I placed several phone calls to their customer service with no results. I was sent temporary emails that didn't unlock the account, was told they would fix it within 30 minutes (didn't happen), they had a technical problem and would look into it and call me back (didn't happen either). I finally asked them to delete the account so I could create a new one. They did and just then told me I would not be able to create a new account using my regular email address. I was so furious I just hung up on them.
Out of curiosity I tried to create a new account with a different email address. That seemed to work but only until a few minutes later I tried to sign in again and then was told the account was locked! I even received two emails from saksoff5h, welcoming me for creating a new account, with a link to my account, that was locked.

On top of that, I had participated twice in their Friends & Family events and had earned gift cards. I was supposed the receive them via email. Which, of course never happened either. I called about this, was told they had sent them, I recalled and finally was sent a promo code (over wrong amount) and of course when I tried the code, it was invalid! This is the most frustrating experience with a customer service ever, they are absolutely unprofessional and just lost me as a customer, will never ever buy there again!

It's always a pleasure shopping at Saks OFF 5TH. Their discounts can be as deep as 80% off. My husband once bought a Boss tuxedo suit for only US150. High-end products at great prices!

Contacted company SIX times over the course of a month and they never sent the item or any tracking info and they still charged me after a month of non receipt. This place is a complete scam.