Saks Off 5th

Before I could purchase anything from the site I signed up for the $20 off 1st time buyer coupon... Was told it would take almost 24 hours to arrive in my email account. I was sent a 10% off coupon. That dishonesty stopped me from buying anything from the app or website.

I have shopped with saksoff5th with no problems for over a decade. I ordered a bag that cost $499 and with taxes and shipping paid $549
Which Saks and shipper claimed was delivered to me. This was not delivered to me. Saks investigated and shipper confirmed that it was incorrectly delivered to another address.
However Saks keeps repeating that the shipper said it was delivered and therefore my claim is denied. I am just in total shock but determined to find justice. Please be careful dealing with this business. They and their shipper are shady and they have the worst customer service. After this experience, I will no longer have the confidence to order anything from them again. If you shop with them know that it is at a high risk. Be careful.

I fell in their store and injured my shoulder and wrist. No one came to my rescue, as I'm sure they have cameras at their front door. When dealing with the company they hire to settle loss claims, I found them very unprofessional and almost never answering or returning my phone calls. A year went by and I was still dealing with the fall in the store, that I got so frustrated I decided it wasn't worth my time. I guess that was their plan all along. They later installed carpet in the exit and entrance of their Oregon store.

Be very careful to shop online at Saks website. I purchased 2 item online. I was waiting for my package 2 weeks. Than I tracked it and I noticed that the package is "out for delivery 4 days". I contacted Saks customer service in India. I was told by multiple people they need 14 business days! To investigate what happened with my package. Do they live in 16th century? I tried via phone, online, asked for supervisors, same broken record answer. I didn't received the package or money. I will never shop online again.

My order came with a store sensor…there were four items in the order. I called customer service and they said for my trouble they would give me 20% off my entire order. That never came. I called several more times…it never happened. Then one rep finally said. Ok we will refund the entire order…that never happened. Now they say that can't happen and that instead of 20% off the entire order its only 20% off one item. What a hoax…absolutely the worst service ever. Never been lied to before

Purchase a half a carat tennis bracelet website said the brace it was estimated at 1,1900… but when I receive the bracelet, the original price takes at $475. Bracelet was on sale for 387. This was not a 70% savings. They are doing a false advertisement from the website to the actual price that's on the bracelet buyers beware.

The item had a stain from a deodorant. I returned the product (with all the tags) next day. They shipped the product backed to me, saying that they cannot accept the return.
The dress was $400. They shipped it without signature upon delivery. Now I am stuck with this dirty piece of garbage. What is wrong with them? When I called and explained the situation, they told me that I was lying and they sent me clean dress. They were so rude, that I am still shaking! I would never buy from this store again. I was usually spending $300-$800 per year there, but not anymore..

I probably won't order off the website from here again because I had ordered a size 10 Kurt Geiger Sandal. I received an 8.5. On the sticker on the bottom of the shoe it says a size 10 but the shoe is actually a 39 euro size. How do they not check these things before they send them out? I call, they were unable to send me my size. I really wanted this shoe and it was there mistake. The only thing they did was sent me a prepaid return and I have to wait for them to receive their mistake to get a refund. I hate doing business with incompetent companies. Where's the incentive for there f up! #never again

The seller received the package several days ago, I am very disaffected from that store, the item looks very poor, collect the return, they receive the item and still do not return the money. Honestly what a disappointment. I never buy anything

If you are from canada, i highly recommend not buying anything from the saks of 5th website if you would like to recieve that purchase within a month at least. A complete pain to call, provides inconsistent and inaccurate information. Abomination.

I purchased 2 dresses for $600, placed a rush 2 day delivery, and never received them. Called customer service several times, was told that items were "lost" and I cannot be refunded the money until the items were found. I have called every customer service number I can find, and they all route to the same El Salvador facility. I was also told by the agent(s) that I must have put the address wrong and that they are doing me a "favor" by putting a trace on the package. The way they treat customers is disgusting.

I ordered 2 designer belts but only received 1. When I called to complain, they denied my claim. I am out $255 and no belt. I can't believe that they steal from their customers. Absolute worst costumer service I have ever experienced. I have shopped at SAKS and OFF SAKS for years but I will never shop there again. And I'm telling everyone I know so buyer beware! Also closing my SAKS credit card. They are now a thing of the past.

Twice they have not refunded what was owed to me. I even took a screenshot of a part of my online chat conversation with them and still they deny everything! I was owed a full refund and than a partial refund due to a pouch missing from a purse I purchased. Back and forth back and forth for months the first time for a refund and just this month I am due a partial refund and they flat out deny they ever had a conversation with me let alone owe me a refund!. Doubt they gave a $#*! but I will never purchase from them again!

I wish I could give a rating score of 0. Unfortunately, there is no such option. I had ordered a pair of shoes in size 7, however they sent me incorrect size. When I called about the issue, they offered me a $20 partial refund. I asked for a refund for shipment cost (shoes are in Turkey and the return costs me around $50) so I could return them the wrong size. But they were not willing to do that. Instead they offered me $20 refund. It's absolutely non sense. Terrible customer service and shopping experience!

I attempted, with multiple different credit cards, to purchase items from the saksoff5th site, but my orders were repeatedly canceled. I called their customer service department 4 different times to try to reorder and determine the issue, but they all gave me different answers. I contacted my credit card issuers who said they were not preventing the purchase with fraud prevention measures, so the problem must be on saksoff5th side. All in, I wasted a few hours of my life trying to purchase products from Saks, but apparently they don't want my business.

I ordered three items for my son totaling over $2200. 00 Upon arrival, we learned he needed to go a size up so i reordered the same three and returned the original three. For the return i was sent a gift card at which time i called and asked that they credit my credit card, original mode of payment. They voided the gift card but i simply cannot get them to give me the credit. They have their merchandise, i have paid for both the correct and incorrect size. I have had 5 phone calls all in excess of an hour between being placed on hold and shuffled from person to person. Its an absolute scam! I keep thinking i will hear about them going under because of the virus and i will never get my money back. I was finally told last week that they would credit my amex within 24-48 hours, apologized repeatedly for the confusion, still no refund. I am on hold today, now for 20 minutes

It has been 2 1/2 weeks since I placed my order and it still has not shipped. I was supposed to receive the order in 2 business days. I have contacted customer service several times with no resolution. I finally asked them to just cancel the order and I was told that it can't be cancelled. Apparently a shipping label was created, but the items have not left the warehouse. I guess I'll just have to dispute with my credit card company. Customer service has very broken English and are hard to understand. I will not order from them again and will be happy to tell all of my friends, family, clients and acquaintances about my experience.

I got a blue suit that was 800 for 350 about a year ago and it has held up well. Also I have gotten some nice ties there. It is worth going there. They were such good quality that when I accidently washed one it wasn't ruined. Awesome.

Sent me the wrong item, over one month since I returned it and I still have not received my money back. Numerous phonecalls, emails, have not helped. I have never encountered such poor customer service anywhere, and I am a very frequent online shopper. Truly horrible, stay away.

Horrible customer service. I ordered almost $1000 worth of things for holiday presents in November. I received three items correctly and the final box that was supposed to have the bulk of the items I boughts had two pairs of men's shoes (wrong items). I returned them and spoke to a representative who assured me that my $800+ refund would be issued in no more than two weeks but I would never really get the items. I agonized to buy presents, weeks passed and never received a refund. I blocked it through my credit card but was recharged because Saks off claimed I had received the merchandise. Now they are apologizing and promising to give me the refund which I still have not seen. I have never experienced such a miserable customer care and terrible service. They ought to be shut down. Saks should not allow them to use their brand. Absolute crooks. I still cannot believe this is happening and they are still in business.

I ordered 2 different items from the same designer and was send two of the exact same items. When I called to get a return authorization I was told I would have to pay full price to buy the item again because they do not do exchanges and the item was no longer on sale! That is how they handle their errors! I will never order from this company again!

Company advertises many discounts and sends many promotional emails. However, the discounts are not reflected in the final invoices. Customer service replies late to email queries and sometimes not at all. Beware. Won't be purchasing again from this company.

I live in a more rural area without good shopping so I do a lot of online shopping. I just had my first return of my life rejected and sent back to me. When this happens they will do NOTHING for you. Luckily I do have an Off5th an hour from me and one day left of my 30 days for returns and made the trip and returned the items at the store. All $730.00 worth, There was absolutely nothing wrong with the items that were tried on once and put back in the box. 2 of the items wrinkled early and there was some lint on them because they are black and a bad material, hence the return. I will seriously never order from them again.