• Salvage Data

Salvage Data

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Overview

Salvage Data has a rating of 3.3 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Salvage Data most frequently mention hard drive, recovery services, and free evaluation. Salvage Data ranks 4th among Data Backup sites.

  • Service
    67
  • Value
    67
  • Shipping
    62
  • Returns
    61
  • Quality
    65

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.6%
Positive
29
Neutral
0
Negative
7
6
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How would you rate Salvage Data?
Top Positive Review

“Outstanding”

Donnie M.
12/17/23

Outstanding, smooth, and timely service at a reasonable cost. It was a pleasure to work with you. They recovered better than 99% of my data on a hard drive that broke over 10 years ago. Highly recommended.

Top Critical Review

“Do not use!”

Leaf and Snowflake E.
6/3/24

This company had good reviews in previous years but now in 2024 something must have happened with them. I talked to a guy who told me it would take about a week to fix. I sent them a flash drive almost in early May they sent a text saying they received it and now I can not reach anyone to assist me with any updates. I've called, text and emailed. Do not make this mistake by using this company, you will regret it!

Reviews (152)

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Reviews that mention popular keywords

data recovery (61)
Thumbnail of user hink1
1 review
1 helpful vote
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February 9th, 2024

Absolute waste of time, money, and resources. DO NOT USE. My case manager Hugh was non-existent and no help what-so-ever, no response to calls or texts for days. Their slogan is "Recover the Unrecoverable" and within 1 hour of my drive being delivered they deemed it "unrecoverable"...so much for that reassurance. The evaluation is NOT "Free", they required me to pay $40 to ship it back.

Tip for consumers:
Terrible communication, assistance, and overall experience. Felt cheated that I even had to pay $40 to get my media back.

Products used:
NOTHING. Tried using their Data Recovery Services.

Thumbnail of user nanceyu.g
1 review
1 helpful vote
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August 24th, 2023
Verified purchase

Used the chat to gain information about their recovery services. After reading reviews about their unmentioned $40 return shipping fee if you decline their service after evaluation, I decided to go with a local company. However, these guys continue to text, call, email asking me to drop off my disks. I politely declined their services several times via text and email but they keep saying they'll keep my case open, "circling back around" to see if I still need their services. I said NO. I finally had to block their phone calls, texts, and emails. Why are they so desperate? I would not trust them with my data.

Tip for consumers:
Persistent even after declining services

Products used:
None.

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Value
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Thumbnail of user deborahl2090
1 review
1 helpful vote
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February 23rd, 2024

The company wanted to charge me 1800 to recover data on an external hard drive. When I declined they wanted to charge me 40.00 + 10.00 to return the media. I would advise customers to beware.

Products used:
I did not use the service; the price was very high.

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Value
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Thumbnail of user benjaminl512
1 review
1 helpful vote
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August 31st, 2023

I had old floppy disks that I believed held genealogical information. I specifically said that I did not want to
Pay for work on program disks, which I sent along thinking they would be helpful. What I got was useless, obsolete program disks, no data and a $1400.00 charge on my credit card. When I complained, my previously personable account rep went completely silent. There was no file list to view before payment.

Tip for consumers:
Get it in writing.

Products used:
Promise of data recovery.

Service
Value
Quality
Thumbnail of user ricardov93
1 review
0 helpful votes
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January 26th, 2021

Even though after the free evaluation they found out that my data was not recoverable, Alex called and explained the reasons as to why and told me that there was no need paying as per their company policy, if they cannot recover data then no payment should be made, which is good.

Tip for consumers:
The provide free evaluations

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Thumbnail of user brodya7
1 review
0 helpful votes
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November 26th, 2021

These guys saved my data! I had a internal hard drive crash and they recovered all the data! Pictures, videos and other memories over the years could have been lost with no hope in sight. But I am glad we decided to ship our hard drive. These guys know what they are doing and can do it at a great price.

Thumbnail of user camelam
1 review
2 helpful votes
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March 26th, 2019

After my hard drive went out, Dell sent me a new one and had some
Recommendations for data recovery and they were all a rip off. I then
Decided to do a quick search and found Salvage Data Recovery. I called
Right away and booked a quick drop by appointment. I left my lap top
And within 7 business days they recovered my data from my old hard drive. I
Know we can get desperate when we loose our computers as this how we
Survive but be sure to give these guys a ring before you open your wallets
To others out of pure desperation. Alex even offered for me to stop
By any time if I needed a quick tutorial or tune up for my data

Thumbnail of user bellokennedy488
1 review
0 helpful votes
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December 24th, 2023

I would highly recommend anybody who needs to get their data back! I had a hard drive that even geek squad could not recover! I tried to other places and nobody was able to recover the data from my business hard drive. I bought the hard drive to them and within a few days I had everything I needed. I would highly recommend them!

Thumbnail of user larryjuan683
1 review
0 helpful votes
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December 13th, 2023

The prospect of loosing my data given that my USB stopped working was extremely stressful. However, They were very helpful and showed empathy for my situation. The lab was able to recover 100% of my data and the cost was fair too. I completely recommend them. Extremely happy with the service.

Thumbnail of user alanc445
1 review
1 helpful vote
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September 29th, 2020

After committing to retrieve data from my SD card and settling on quite a significant fee, I have not heard from the company again. I have made repeated attempts to get a status report with no response. The live chat folks know nothing and the assigned rep is a pure salesperson who seems to be working on a commission. They are about a month into this "recovery process." And, still no communications with the customer.

Thumbnail of user timd1103
1 review
1 helpful vote
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August 8th, 2023

This company promised to complete my recovery in 3 months. It has taken 6 months and numerous follow-ups with zero updates / communication for them to tell me that they can't recover the data- conveniently on the day I press for more information about my case. And they're slapping me with a $40 bill to return my phone without my data. I'm furious.

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Thumbnail of user fallont5
2 reviews
0 helpful votes
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November 4th, 2021

I am more than grateful to you for saving my data. I thought i would have to restart my projects all over again after my SD card was broken. The team here are supportive and excellent at what they do.

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Thumbnail of user chrisi24
3 reviews
33 helpful votes
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August 5th, 2021

Terrible company. They have had my drive for 8 months. Was told it was a basic recovery. Yet 8 months later, I still don't have my recovered drive. I never get updates and when I call them, my rep. Chris tells me approval email is coming, then it never does. They don't return calls or take initiative. Horrible company.

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Thumbnail of user pauln1262
1 review
2 helpful votes
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June 15th, 2023

These people use your desperation of wanting to recover close to heart memories and photos to charge you thousands of dollars. They are truly morally wrong for the way they treat customers. Knowing people are desperate to recover such important memories, they try to leach as much out of you as they can. I was quoted over 5000 dollars for the quickest option to fix a clicking noise in my hard drive. I don't expect any regular person to have that kind of money especially if they are supporting others. Wesley Bowen my sales representative was especially unhelpful and didn't respond to a single message or call of mine. On top of that after waiting two weeks after paying for my hard drive to get shipped back to me, I called asking where it was and a woman answered the phone as if I was the biggest inconvenience to her in the world. I truly wish this company would go out of business for how rude they treated me.

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Thumbnail of user jaydenl30
1 review
0 helpful votes
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March 26th, 2022

The Salvage-data staff was fantastic. A big thumbs up! I thought my dear wife would kill me after my hard drive crashed and I lost all of our wedding photos! Salvage-data literally performed a miracle. They not only retrieved every photo we had lost, but also had my wife smiling, not crying.

Thumbnail of user phillr6
1 review
0 helpful votes
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January 15th, 2021

These folks here aren't cheap but if you really are trying to find a company that can guarantee your data recovery then these guys are the real deal. Got my data back after 2 weeks and it was in a new hard drive. Thanks a lot.

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Thumbnail of user joanner396
1 review
0 helpful votes
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October 3rd, 2022

Alex was very wonderful to work with. He always made sure that I was updated. I know that those files and pictures was hard to recover since the drive is a bit old but you still did. Thank you so much.

Thumbnail of user angelot74
1 review
0 helpful votes
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December 11th, 2023

Salvage Data Recovery is the best in the business. They are trustworthy, timely and knowledgeable. They are beyond professional and clearly at the top of their industry. Hands down the best data recovery service. They are the greatest to work with!

Thumbnail of user sibylhadid
2 reviews
4 helpful votes
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November 3rd, 2023

The data recovery service I received was nothing short of miraculous. The recovery of sensitive and essential data seemed like an impossible feat until this service came to the rescue. Their systematic approach and relentless efforts showcased their expertise in the field. The team communicated clearly, keeping me informed at every step of the recovery process. The restoration of my data has provided me with a sense of relief and gratitude that words cannot fully express. I highly recommend this service to anyone facing data loss.

Tip for consumers:
You have to arrange for pickup and delivery of your storage device

Products used:
Afffordable SSD

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Value
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Thumbnail of user sashab55
1 review
0 helpful votes
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January 12th, 2021

If I ever experience another data loss problem then I definitely know who to give a call but hope it never happens again, it's really disappointing. Anyway, Salvage Data reps were easy to get hold of and in 12 working days they had recovered all my data! They also provide a FREE evaluation before starting the recovery process so you can decide if to go ahead or not.

Tip for consumers:
They aren't cheap

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Value
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Thumbnail of user damarip
1 review
0 helpful votes
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March 26th, 2019

Salvagedata did a great job recovering the vast majority of my data from a very old external hard drive quickly. They provided prompt and plentiful updates as to what they needed to do and what time frame to expect updates on their work. The drop off location is also conveniently located downtown accessible by public transportation. Keep up the good work!

Thumbnail of user mariaj163
1 review
0 helpful votes
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March 29th, 2019

I earlier had sent my computer to another dealer and they charged me $85 for just evaluating to see if any data could be recovered which they weren't able to. Then came here and the evaluation was FREE and these guys went ahead and recovered nearly all my data in just a week of having received it if you exclude shipping day!

Thumbnail of user chrisy78
1 review
1 helpful vote
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March 28th, 2019

My hard drive died and I need to complete several projects. A co-worker referred me to these guys. They got my data back to me in about 5 days luckily. They are professional, courteous and reasonably priced. Reminder to self ---- always backup. Thanks Salvage Data Recovery

Thumbnail of user 12mdvang
1 review
2 helpful votes
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April 20th, 2023

I have a drive that stopped working all of a sudden. So I started looking around for data recovery places and stumbled upon Salvage Data. A couple of things why I will not use them now:
- My evaluation was done and I never heard from any of them. I had to reach out to inquire about it weeks later to get an answer.
- I was told that I would have to pay $40 to get my device back. If I was provided this upfront, I would've continued to look and gone somewhere local. I was only looking for a mere quote, but now have to pay to get my drive back. How is that fair on the customer's part.

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Thumbnail of user mackyj1
1 review
0 helpful votes
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November 26th, 2021

They are fantastic! I had a drive that had failed many years ago and I had never done anything with it. I had sort of written off the data that was on it but recently found that I really really wanted it if there was any way to recover it. I sent it and less than 24 hours later I had all my data back. They were friendly, professional and very reasonable! Thanks for a great job!

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From the business

SALVAGEDATA is a critical data recovery service lab specializing in the salvaging of data/ files for individuals & businesses from hard disk drives, RAID arrays, NAS, SAN, USB flash and other electronic data storage devices that have failed, stopped working. We support and help people and businesses that have suffered data loss due to file system corruption, data corruption or accidental file deletion/reformatting.

Business History

Since the company’s inception we saw the need to change the indistry and were the first in 2003 to pioneer the Free evaluation backed with a 100% No-Data No-Service Fee guarantee. We designed our service and product offerings to first assure the success of our customers before we could share the benefits of the results. It is precisely why the SALVAGEDATA you see today, is a learning, growing body that’s constantly seeking to be better — for our staff, our community and our customers than it was yesterday.

Company Representative

Thumbnail of user bogdang5
Bogdan G.
CEO
Typically does not respond to reviews
Bogdan is data recovery industry veteran, working in the industry for over a decade.

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