• Salvage Data

Salvage Data

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Overview

Salvage Data has a rating of 3.3 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Salvage Data most frequently mention hard drive, recovery services, and free evaluation. Salvage Data ranks 4th among Data Backup sites.

  • Service
    67
  • Value
    67
  • Shipping
    62
  • Returns
    61
  • Quality
    65

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.6%
Positive
29
Neutral
0
Negative
7
6
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How would you rate Salvage Data?
Top Positive Review

“Outstanding”

Donnie M.
12/17/23

Outstanding, smooth, and timely service at a reasonable cost. It was a pleasure to work with you. They recovered better than 99% of my data on a hard drive that broke over 10 years ago. Highly recommended.

Top Critical Review

“Do not use!”

Leaf and Snowflake E.
6/3/24

This company had good reviews in previous years but now in 2024 something must have happened with them. I talked to a guy who told me it would take about a week to fix. I sent them a flash drive almost in early May they sent a text saying they received it and now I can not reach anyone to assist me with any updates. I've called, text and emailed. Do not make this mistake by using this company, you will regret it!

Reviews (152)

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data recovery (61)
Thumbnail of user mindyd41
1 review
2 helpful votes
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November 29th, 2020

I sent off my hard drive full of precious with some nervousness, and then I came to regret my decision to use Salvage Data. They have a nice looking website, which fooled me. There was no confirmation sent to me that the drive was received. Eventually I figured out how to look up my case on their site. It was unclear what the status was. I waited far longer than the 24 hours they promise. After WEEKS of waiting and checking, I started using the online chat to try to get help. They promised me a response in 24 hours. Nothing. Tried again. Promised a response, waited another week, nothing. This is just to get an answer on whether or not my data was recoverable! No answer on the phone line. Tried chat, and email. Eventually I figured out a work-around to get to talk to a live person in sales. I pleaded for help. Finally got a call back from "Alex" he said it would cost $675 to get my data. At this point, I didn't want anything to do with them and paid $40 to get my drive mailed back. This was SO stressful. There has to be a better way.

Thumbnail of user bobr621
1 review
0 helpful votes
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March 19th, 2021

I have used Salvage Data on several occasion and each time they were able to recover all my imaged and videos. Efficient and excellent customer care service.

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Thumbnail of user wesleys72
1 review
0 helpful votes
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November 19th, 2018

The memory card that I had taken to salvage data was successfully
Recovered and I thought they would quote a ridiculous amount but they
Were really reasonable in pricing. Got my data back!

Thumbnail of user peterw883
1 review
0 helpful votes
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January 26th, 2021

Couldn't have asked for a much better experience than what SALVAGEDATA provided. The free evaluation provided me with a chance to determine whether or not to recover my data. Lots of it were recoverable so I opted in and got my data back after 3 weeks.

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Thumbnail of user wkek79
1 review
2 helpful votes
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October 9th, 2023

This company is a swindle and a sham. They have terrible customer service. Two employees pursued me in a predatory manner after an initial expression of interest on my part. The first told me that after he quoted me a price point that I had to put a card on file to begin service. I said the quote was too high. He said the actual price might be lower and my card on file would not be charged until I selected to take the data. I explained that I don't have much money and that almost $600 was an exorbitant amount for me to spend. A couple months later, a girl called and said that I had to approve the list of data although that would not be the same as purchasing the data. In other words, once the job was done, I had to verify if the info seemed accurate. It did so I said yes.

I decided ultimately not to take my files back because as a teacher the cost was way too high. Fast forward five months and I am getting harassed by creditors claiming I owe this company almost $600.

This is a terrible company with terrible customer service. They have lied, manipulated, cheated, and now are stealing from me. Please do not support these people.

Products used:
I hate this company. They are stealing from middle income service people and taking advantage of us. They are liars and thieves.

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Thumbnail of user edwardsnigade
1 review
0 helpful votes
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December 13th, 2023

Worth every penny to get my data back! Efficient and great communicators. I hope I don't need to return but in the case of another corrupt drive, I will be going back to Salvage Data Recovery.

Thumbnail of user suzannef311
1 review
2 helpful votes
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December 31st, 2022
Verified purchase

First off, I'm a tech. I've worked with computer technology since the 90s. I sent my drive to Salvage Data because I just don't have the time or a static free environment to work on this myself. I know the platter is the problem with the drive because it fell from my desk and hit the wall. I can hear it whirring.

The superfluous tech jargon that Justin the tech used to describe the problem with my drive was ridiculous and irrelevant. The only reason I think you used all this jargon was so that you could charge me $2000 to get my data back. Using a lot of high tech jargon doesn't make you sound smart, it's just condescending conspicuous communication (see I can do that too).

I just tried to get a copy of the invoice and because I'm paying $40 to have the drive shipped back (don't believe them when they say there's no charge, you still have to pay shipping to have your drive returned), they immediately removed the quote... that's very suspicious.

I would like to warn others out there. This company has a lot of positive reviews and yes they may get your information back, but they are WAY OVERCHARGING you. BEWARE!

Tip for consumers:
That their prices are so high. I never would have sent my drive to them.

Products used:
I didn't use them. They wanted an exorbitant amount of money to pull the data off my non working external hard drive.

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Thumbnail of user simonk64
1 review
0 helpful votes
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November 4th, 2018

Im a photographer and i had two days worth of Wedding photos that
Accidentally deleted off my computer, the SD card that the photos were
On got formatted because i rented it so had to return the card. Once i
Realized i had to get that SD card back my only hope was that the files
Can be recovered. I was able to get my files back and i owe the world to
Salvagedata for that. People need photographers BUT photographer need these guys equally!

Thumbnail of user ethanl159
1 review
0 helpful votes
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April 19th, 2022

They were professional, communicated immediately, and charged me a third of what other data recovery companies would have charged me. I strongly recommend it.

Thumbnail of user samt124
1 review
0 helpful votes
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November 19th, 2018

I wasn't sure that this company could recovery data from my memory card
But after4 days Alex called and informed me that the recovery was
Successful. I thought it was just a bluff, upon receiving my memory card
And checking the data I was really impressed by how the did a clean and
Good job.

Thumbnail of user brianc587
1 review
0 helpful votes
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March 29th, 2019

Thank you for your great service! I had a wonderful experience with the
Company a few times. Knowledgeable, efficient, responsive and highly
Professional staff. A pleasure to deal with!

Thumbnail of user mansonb
1 review
0 helpful votes
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August 6th, 2022

I was recommended to this data recovery company by my friend. My damaged hard drive's lost data could be recovered by them. They provide excellent customer care. Incredible teamwork.

Thumbnail of user adrianm251
1 review
0 helpful votes
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January 20th, 2021

This business was really a pleasure working with. Salvage data was was able to recover data from my hard drive successful after 3 weeks. Thanks for the quality service.

Thumbnail of user js1259
1 review
3 helpful votes
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April 10th, 2020

I inquired about an issue with a drive, they called and called until I had a discussion, the agent Cameron assured me that there operation was the best capable to handle the issued i described. So i took them up on their offer of free shipment to their facility. Three days later I receive an email stating my drive is not recoverable and if I want it back I an to pay $40.00 for standard return fee. I immediately placed a call and sent an email to Cameron, and three days later I have not heard a word. Totally unacceptable and unprofessional. I WOULD NEVER RECOMMEND THIS ORGANIZATION.

Thumbnail of user jackc885
1 review
0 helpful votes
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April 22nd, 2021

The process was long but worth the wait and the money. Successfully recovered 3TB of data from my device and had is saved in a cloud storage where I could easily access it.

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Thumbnail of user mjp.personal
1 review
2 helpful votes
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July 7th, 2023
Verified purchase

I sent a Solid State Drive to Salvage Data. It took them 3 weeks to assess the drive, not 24-48 hours they claim, and then I was told no data was recoverable. The Solid State drive was not physically damages and it could be connected to a personal computer. The data should have been recoverable. I do not believe Salvage Data actually took the time to diagnose and recover data. Instead they charged me $40 to return the Solid State Drive to me which was a complete surprise and they do not tell you this when you open a case with them. DO NOT USE, GO TO ANOTHER VENDOR.

Tip for consumers:
DO NOT USE THIS VENDOR

Products used:
Solid State Drive data recovery

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Thumbnail of user noahp86
1 review
3 helpful votes
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April 13th, 2021

Please read before considering Salvage Data for data recovery:

My 4tb WD external hard drive stopped connecting to my laptop, so I found this company to try and recover the data. First I dealt with Mateo, who sent me a FedEx slip to mail it. He lost my package and it took 2 weeks for them to track it down. He stopped responding after a week. I randomly got a call from Cameron who then took over my case, and he assured me he'd call me the next day with an update. Cameron never called me back and after another 2 weeks, some guy named Chris took over. He took my payment info (they had the nerve to try and charge me 1900 bucks, but I got them down to 600), and said the recovery was in progress and I'd have it back in a few weeks. A week later with no response, I got a message saying they couldn't recover it and they charged me 40 dollars to ship it back (it probably cost them 6). I just received the hard drive, but without the outside case or the nice after market zipper case I sent it in, just the opened up drive - like they gave up and never put it back together.

This company was a nightmare to deal with on every level. A total time-suck, impossible to communicate with, and a rip off. Do not go near them.

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Thumbnail of user austinr318
1 review
1 helpful vote
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August 26th, 2023

Chris Kumanchik Is the best. He completely helped me and my needs regarding my missing fruity loop flp files. This man deserves all the customers he can handle! A truly great guy all around!

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Thumbnail of user ezraa16
1 review
0 helpful votes
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January 26th, 2021

They recovered my data in a record time of 16 days and while they might not be cheap, they surely give you ascertain assurance that you are in safe hands.

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Thumbnail of user maryj2556
1 review
0 helpful votes
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January 11th, 2022

Excellent customer service.
They are unrivaled.
They went out of their way to save my data, and I am a very satisfied customer.
They come highly recommended from me.

Thumbnail of user jamesonw3
1 review
0 helpful votes
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November 11th, 2018

Although not all the data was recovered from my crushed hard drive, majority of it was as I thanks salvage-data and the effort placed in recovering the data. I am really pleased.

Thumbnail of user michaelj1517
1 review
0 helpful votes
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January 26th, 2021

It was easy deciding whether or not to use SALVAGEDATA as this is not the first time I have used them neither do i think it is the last. We are an IT company and we sometimes run into unexpected data loss and Salvage Data has been with us for the last 5 years. Always a pleasure to work with them.

Tip for consumers:
No data, no pay

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Thumbnail of user troyd142
1 review
0 helpful votes
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April 22nd, 2021

Everything from my hard drive that was corrupted was all recovered and shipped in a new drive. Process took 4 weeks and it was well worth it. 6 star recommendation.

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Thumbnail of user haylec1
2 reviews
1 helpful vote
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October 26th, 2021

They were able to recover all my work videos and my kids and grand kids photos within 24 hours of shipping my hard drive to them. I would definitely recommend them.

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Thumbnail of user asherd8
1 review
0 helpful votes
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March 26th, 2022

All our sensitive data is fully restored, and we are back to normal. Thank you for saving the day! (I had a physically damaged RAID 5 with multiple drive failures).

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From the business

SALVAGEDATA is a critical data recovery service lab specializing in the salvaging of data/ files for individuals & businesses from hard disk drives, RAID arrays, NAS, SAN, USB flash and other electronic data storage devices that have failed, stopped working. We support and help people and businesses that have suffered data loss due to file system corruption, data corruption or accidental file deletion/reformatting.

Business History

Since the company’s inception we saw the need to change the indistry and were the first in 2003 to pioneer the Free evaluation backed with a 100% No-Data No-Service Fee guarantee. We designed our service and product offerings to first assure the success of our customers before we could share the benefits of the results. It is precisely why the SALVAGEDATA you see today, is a learning, growing body that’s constantly seeking to be better — for our staff, our community and our customers than it was yesterday.

Company Representative

Thumbnail of user bogdang5
Bogdan G.
CEO
Typically does not respond to reviews
Bogdan is data recovery industry veteran, working in the industry for over a decade.

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