Sam's Club

I have been using this same day delivery service from SAM's Club since March 2022... You order food online and they get delivered within hours. I ordered groceries and they were suppose to be delivered between 10-12 noon today. The app says delivered but my son told me here hasn't received them. I called the store and Pharmacy told me to call back. I call back and Tire/ Battery dept answered and i ask to be transferred to groceries. He told he to call back, I explained the situation and he hung up. I called again and ask to speak with a supervision. (Store Madison Sams Club, Madison MS, Manager JUSTIN) I while i am explaining the man kept repeating what i was telling him like it was a joke. I told him my groceries are delivered on the same day and he said they don't have that service. And i told him, "well it seems like you don't know all the services SAMS Club provide. He then started shouting and said he is the one helping me and I need to calm down or else he is going to hang up. Then he was like we can start over but if you keep disrespecting me i will hang up. I guess telling him the services provide is a disrespect. I don't tolerate how he was talking to me. As a customer for years they lack training and customer service skills. I would not recommend my friends or family to shop t this store.

I purchased a shark Ion vacuum for my son for Christmas. It stopped working in May. I contacted Samsclub and asked them if I could exchange it for a new one. The lady on the phone was so rude. I then called the extended warranty place that I purchased when I bought the vacuum, they told me to contact Shark which I did. They were very nice, sent me a return label and a list of what I needed to send with the vacuum. I went online to print out my receipt and it had been zeroed out and said returned. I have been fighting with Samsclub for 2 months and finally received my money. When it comes to returns and Customer service Samsclub it the worse. I WILL NOT BE RENEWING MY MEMBERSHIP.

I received and item damaged I call and sent pictures the lady told me to keep the item my money would be refunded so why today is the 16 and I still haven't received my money so I call and they told me they was waiting on the item after they told me to keep the item now they saying they're sending someone to pick the item up and it will be another 5 - 7 business days before I receive my money I'll never order nothing from them again this the second time this have happened but never again

I would NOT recommend this service for the following reasons:

1. There are hidden charges associated with orders. A 5% service charge is automatically added to the cost of the order based on the initial projected cost of the order. Another 5% is also added as a tip. In addition to these charges, there is an "upcharge" added to each item ordered, which means that you're paying more than the regular online price established by the vendor, e.g., Sam's Club.

2. There is no receipt provided at the time of delivery to reconcile the charged items with those actually delivered. In my particular case, items were charged, but not delivered.

3. After discovering the discrepancies associated with my order and delivery, I reported the problem online; however, at the time of this review, which is a day later, I have received no correction to the charge and no response from Instacart.

As a result of the aforementioned issues, I will NOT be utilizing Instacart again. It's discouraging that Sam's Club has trusted and partnered with this deceptive service.

I have been trying to get a refund for a canceled order for a month now. I have called several times and always get an operator from another Country. I have yet to speak to an American. They always say the same thing. We are going to process it and wait 5 to7 business days. I have been waiting 5 to 7 business days for a month now. I am now filing a complaint with the BBB. And I won't stop until they give me my money. I will NEVER shop Sam'sClub.com again.

Had a de-magntized gift card and it was a headache from he'll however 3 hrs later finally got it figured out and I was able to get gas and go home. Thank you again Jonny at Sam's club in draper

I went to the Sam's Club on East Woodmen Rd, Colorado Springs, CO *******. I wanted to purchase a black Jacket for my child and the Jacket was hang very high, I ask the Women that wore a Green vest and her name tag said (Israel) she has curly long hair and is dark medium skin tone to help me. I ask if there's more black Jackets and Israel, said I can't reach it, and there's no way of me scanning to see if there is. Later, I will go back and have my little nephew that is a climber go back to climb and get it for me, since she made me feel that she did not want to help me. DUE TO YOUR NON HELP YOU LOST YOUR STORE SALE. Management needs to be aware that you are NO help to their store nor care to make sales by assisting customers! Just so you know I did my share of working in retail at my young age and we were train to assist every customer of every race, because all customers are #1 priority. Your lack of training is an embarrasment to the sale of Sams Club!

I bought a PlayStation 5 from Sam's club and their membership expecting to get my console for my birthday but when I called to check on the delivery date 5 days after I ordered it found out that Sam's club canceled my order for no reason checked my bank and the bank had approved and set aside the funds to purchase the PlayStation 5 Sam's club told me to go in and reorder but come to find out that they're out of stock and it was complete waste of time and their call center is filled with a bunch of idiots that aren't really good at speaking English

I'm sure this will fall on deaf ears but I am reaching out anyway. I placed an order on 11/26 to be delivered to my home. At one point it said that it was out for delivery. When it was a couple of hours beyond the delivery time I checked the status online again just to find out that it had been cancelled and returned to the store. I did an online chat with a very friendly man who said he wasn't able to see what had gone wrong with the order but issued me a $10 gift card and told me I would get my refund in 5 - 7 days. The refund time time is RIDICULOUS! You take payment immediately...you can return it immediately! I checked my bank account today and Sam's is STILL holding my money! I will be posting about this experience everywhere I can find a platform. This happened to me a couple of orders ago and, a time before that, I had a driver insist that I come down and get my order...I wasn't home and he berated me telling me that I had wasted his time. My membership expires on December 8. I'm sure Sam's doesn't care at all about my 1 membership but I won't be renewing.

Ordered gift membership on 16 Dec. For a family member out of state. On the 23rd recv'd an email that it was delayed. Seriously? On the 28th recv'd another email that it was out of stock and that they had canceled my order. Seriously? A membership is out of stock? Very angry and disappointed.

I was added to my wife's account and I paid the add-on fee using my credit card. When it was time to renew her account, Sam's charged my credit card $140.00 without asking me. At the time I signed up, I was not asked or given the option to opt out (if its their standard policy) of auto renewal. My wife had 3 credit cards already on file with them, which had been used in the past for renewal.

I tried to contact Sam's on multiple occasions (at least 7 times) and each time I would get passed to another department who was suppose to help resolve the issue. Most of the time it was a call center outside the United States. I don't have a problem with outsourcing as long as the representative on the other end understands the issue and can resolve the case. However, that was not the case. They spent more time saying that they "understand and apologize" and less time getting me to the right department to fix the issue. Each representative told me something different. I was told that notes would be annotated in the system to let the other representative know what the issue was; however, I had to explain the issue over and over again. Each time I called, I was given a different reference number about the same issue. Bottom line, their telephone customer service sucks. They are good at passing the issue to someone else to relieve them of the responsibility; however, nothing got resolved.

After 7 days I eventually had to go into a local Sam's Club and explain the situation all over again, in order to get resolution. I will no longer use their services.

If I could give them less one star, I would.

Just like Walmart, absolutely disgusting customer service and management. I ordered hundreds of dollars of food for pickup, only to be advised at pickup time that most of my order was out of stock. Stuff was listed as in stock, like brisket and meat. Call and get jerked off for hours just to get the honor of speaking with someone, who canceled the order. Now I have to wait for days to get my money from the card company to order food elsewhere. No option to cancel online. That's right, NO OPTION TO CANCEL ONLINE. You are at their mercy. Can't change an order or add to it either before pickup time has been scheduled. Don't like it? The only other option is don't pick it up, then they will automatically cancel after 2 days. Then the wait begins to access the money you paid after after the hold is removed. Imbeciles at Sam's don't do it like others who verify the card with a $1.00 charge, then charge the full amount when picked up. Walmart and Sam's will always be run incompetently because of liberal imbecile middle and upper management. Then they blame the employees, who are under paid. Classic scum bags.

I ordered a TV from Sam'sClub.com 11/23 which was to be delivered between 11/30 and 12/1. December 1st came and went no TV. Contacted online support and was told there was a slight delay but it would arrive no later than 12/5.12/5 came and went still no TV. Shipping info online just says "shipped" no delivery date or other details. Called customer service and spent an hour and a half on the phone only to gain no new information. I was told a "high priority" ticket was entered and that i would be contacted with an update. No contact was made so I called back again. The woman I spoke to was extremely rude and told me there was nothing she could do besides give me a refund. I asked if she could transfer my call to someone who could help me and she then proceeded to just transfer me back to the main menu.

So bottom line still no answers, no estimated delivery, no product a week after it was scheduled to arrive. As an added bonus customer service is slow, rude and generally unhelpful. Never again.

You said In the email that if I spend my time on your survey you'd give me a free gift card. Not only did you not offer a gift card but you offered a bunch of crap and none was for free. You're liars

I was at the Renaissance store today in Albuquerque New Mexico like I'm there at least 3 or 4 times a week There was A-line past the registers for people to leave home people on the registers gonna leave because the line was so big going out there was young lady at the door and finally when I got up to her I gave her my gave her my receipt and then she proceeded to check all my packages and I said why do you have to keep on doing that since it was done electronically already and you said that's the way it is deal with it also we don't want people to steal It's because I'm Hispanic made me feel like I was a thief I've been a sounds club member for many many years Why have a scanner to scan the receipt and then having to scan only 3 packages if I was to steal something And search me put me through a melody Tech before we leave