Sam's Club

1- I have ordered a Casper essentials mattress from Sam's Club online on Aug 16th 2021
2- it is supposed to arrive on Aug 23rd
3- till now Aug 27th the item have not arrived
4- I spoke to countless customer service representatives and 3 different supervisors, also I drove to the Sam"s club near me and they spent an hour on the line with no results.
5- every time I speak to customer service representatives or supervisors, they act like I have never called before and they ignore the history of the case.
6- the customer support is outsourced to the Philippines, half the time I could not under stand what the customer representative is saying
7- no one in 5 days have been able to contact the vendor "Casper" which is redisclose, so basically no one knows when the item will be shipped if ever.
This is by far my worst shopping experience I have had online or otherwise, I hope somebody is reading theses reviews.

I am not surprised Sam's club and Walmart don't have any one in America to talk to me about my membership and they have NOT sent me my $20.00 gift card to the address I have on file, you claim it can only be sent by email ONLY well you need to get what I said above

I have been a Sam's club member since 1998 and have always purchased gas from the gas station there with no problem. But here recently they have started holding up to $100 on my debit card when I purchase gas and for FIVE DAYS! Now, get this, my fill up cost $41. They got the $41 and still kept the hold on the$100 for five days. A TOTAL OF $141! I DID NOT HAVE ACCESS TO MY$100 FOR FIVE DAYS. This has happened 3 times now. It has caused me to have a NEGATIVE BALANCE TWICE! I CALLED CUSTOMER SERVICE AND SPOKE WITH SOMEONE WHO COULDN'T SPEAK ENGLISH WELL SO THEY COULD NOT HELP ME. WHEN IT COMES TO SAM'S CLUB; I HAVE A FORK STUCK IN ME! I'M DONE WITH SAM'S CLUB!

TERRIBLE SERVICE: Ordered Christmas cards from Sams Photo Nov. After 1 week received an email, sorry about your order, have 25 free prints. Nothing more. Status online said order received. Finally called Sams. They said order not processed will resorder. After a while they said, can not reorder. Did not offer refund... Asked for a refund, said unable to issue a refund. Will send gift card. THATS CRAP, Order mot process, did not inform me, customer said problems can not reorder. Can Not Refund to Credit Card... WHAT A BRUNCH OF CUSTOMER SERVICE CRAP. Another reason to drop my Sam Membership! Now have to order from COSTCO..

HORRIBLE is a kind review! Can not get a U.S. based person on the phone, called customer service number 3 TIMES, total of 2:52 minutes and got disconnected ALL # TIMES! Because they have no clue how to respond. Issue= searched robot vacuum online, in the search bar drop down recommended box is the Shark Item # ******* Shark IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi with a price of $299.91. Click on it to purchase and NOW THE PRICE is $441.98. Thought is might reset in cart but NO, it's still $150.00 higher. If THAT is not " bait and switch" I'll eat my hat. It is much easier to get Biden or Trump on the phone that to get the local Sam's to even ANSWER THE PHONE! Tried 5 times. They are 50 minute travel time one way. Talking to CUSTOMER NON-SERVICE is frustrating and a joke! I wish there was a way to give MINUS 5 stars, they deserve it! Will be canceling my plus membership after 20+ years. BEWARE

Save your money... go someplace else. First of all their employees are thieves. Several times my online information was stolen by their employees who went on shopping sprees in their own stores. Luckily my credit card company took card of me cause Sam's told me it was their problem and I could goo $#*! my self. The second time this happened Sam's canceled my membership without consulting me. The last couple years I had a $100 plus membership so I could go in early to avoid crowds. This would have come in handy with the covid 19 outbreak but for the first 3 weeks they just let everyone in so that they could sell more. Then they completely eliminated the plus membership benefits of early hours. So you paid an extra $70 f pr no reason. They have a 100% satisfaction guarantee or your money back. Too bad they dont honor it. In the countries time of need they put profiteering above their members safety so they could make as much profit as possible regardless of the safety of th hd people who shop there.

Review was alie! Said you would 90 dollars what a joke they are.trying to sell you some junk! Then they want you to pay shipping on 10 dollar items don't waste your time.

Worst customer service ever. Manager was horrible. Made an online purchase of the Backyard Discovery Gazebo because it was on sale and had an extra $200 instant saving. So, since we were saving $400, we opted for the installation with free delivery. They delivered 3 weeks later and informed us the installers were of a different company and would contact me. They advised me it may be up to 2 weeks. Really? So anyway, no call and I finally called the company and they said they didn't have a request order from Sam's. So back on the phone, after long holds and disconnects, finally spoke to someone. They stated I didn't purchase the assembly and installation package! After back and forth, finally getting a rude a** manager, he said no pictures, no help! The invoice did not have the prices broken down, only the total price. Now I'm stuck with an $1834 pile of sticks laying in my yard. SO, I advise anyone that purchases anything from Sam's Online, to SCREENSHOT EVERY SINGLE STEP OF YOUR PURCHASE! I will never make another online purchase from Sam's. Ever.

I placed an order and the total was not deducted feom my account. Instead 5 separate transactions were taken from my account and 2 of the transactions were taken in and out of my account 4 times with in a 2 week period. Item was ordered 12/19 with a delivery fee of $157 and a delivery date of 1/4/22. January 6 2022, no updates had been given in the app or website about where my ordered item was. I canceled the order at 11pm on 1/6/22. Now today, 1/9/22 I have been charged again. Online doesn't provide phone number only chat. And the chat agent was rude and just kept telling me she couldn't cancel my order until she got ahold of the shipper and canceled the shipment. I told her to process my order cancelation and deal with that on company time not mine because she had me on hold for 40 minutes to cancel my order and still never did. I will NEVER shop with samsclub again in my life.