Sam's Club

I'm sure this will fall on deaf ears but I am reaching out anyway. I placed an order on 11/26 to be delivered to my home. At one point it said that it was out for delivery. When it was a couple of hours beyond the delivery time I checked the status online again just to find out that it had been cancelled and returned to the store. I did an online chat with a very friendly man who said he wasn't able to see what had gone wrong with the order but issued me a $10 gift card and told me I would get my refund in 5 - 7 days. The refund time time is RIDICULOUS! You take payment immediately...you can return it immediately! I checked my bank account today and Sam's is STILL holding my money! I will be posting about this experience everywhere I can find a platform. This happened to me a couple of orders ago and, a time before that, I had a driver insist that I come down and get my order...I wasn't home and he berated me telling me that I had wasted his time. My membership expires on December 8. I'm sure Sam's doesn't care at all about my 1 membership but I won't be renewing.

Ordered gift membership on 16 Dec. For a family member out of state. On the 23rd recv'd an email that it was delayed. Seriously? On the 28th recv'd another email that it was out of stock and that they had canceled my order. Seriously? A membership is out of stock? Very angry and disappointed.

I was added to my wife's account and I paid the add-on fee using my credit card. When it was time to renew her account, Sam's charged my credit card $140.00 without asking me. At the time I signed up, I was not asked or given the option to opt out (if its their standard policy) of auto renewal. My wife had 3 credit cards already on file with them, which had been used in the past for renewal.

I tried to contact Sam's on multiple occasions (at least 7 times) and each time I would get passed to another department who was suppose to help resolve the issue. Most of the time it was a call center outside the United States. I don't have a problem with outsourcing as long as the representative on the other end understands the issue and can resolve the case. However, that was not the case. They spent more time saying that they "understand and apologize" and less time getting me to the right department to fix the issue. Each representative told me something different. I was told that notes would be annotated in the system to let the other representative know what the issue was; however, I had to explain the issue over and over again. Each time I called, I was given a different reference number about the same issue. Bottom line, their telephone customer service sucks. They are good at passing the issue to someone else to relieve them of the responsibility; however, nothing got resolved.

After 7 days I eventually had to go into a local Sam's Club and explain the situation all over again, in order to get resolution. I will no longer use their services.

If I could give them less one star, I would.

Just like Walmart, absolutely disgusting customer service and management. I ordered hundreds of dollars of food for pickup, only to be advised at pickup time that most of my order was out of stock. Stuff was listed as in stock, like brisket and meat. Call and get jerked off for hours just to get the honor of speaking with someone, who canceled the order. Now I have to wait for days to get my money from the card company to order food elsewhere. No option to cancel online. That's right, NO OPTION TO CANCEL ONLINE. You are at their mercy. Can't change an order or add to it either before pickup time has been scheduled. Don't like it? The only other option is don't pick it up, then they will automatically cancel after 2 days. Then the wait begins to access the money you paid after after the hold is removed. Imbeciles at Sam's don't do it like others who verify the card with a $1.00 charge, then charge the full amount when picked up. Walmart and Sam's will always be run incompetently because of liberal imbecile middle and upper management. Then they blame the employees, who are under paid. Classic scum bags.

I ordered a TV from Sam'sClub.com 11/23 which was to be delivered between 11/30 and 12/1. December 1st came and went no TV. Contacted online support and was told there was a slight delay but it would arrive no later than 12/5.12/5 came and went still no TV. Shipping info online just says "shipped" no delivery date or other details. Called customer service and spent an hour and a half on the phone only to gain no new information. I was told a "high priority" ticket was entered and that i would be contacted with an update. No contact was made so I called back again. The woman I spoke to was extremely rude and told me there was nothing she could do besides give me a refund. I asked if she could transfer my call to someone who could help me and she then proceeded to just transfer me back to the main menu.

So bottom line still no answers, no estimated delivery, no product a week after it was scheduled to arrive. As an added bonus customer service is slow, rude and generally unhelpful. Never again.

You said In the email that if I spend my time on your survey you'd give me a free gift card. Not only did you not offer a gift card but you offered a bunch of crap and none was for free. You're liars

I was at the Renaissance store today in Albuquerque New Mexico like I'm there at least 3 or 4 times a week There was A-line past the registers for people to leave home people on the registers gonna leave because the line was so big going out there was young lady at the door and finally when I got up to her I gave her my gave her my receipt and then she proceeded to check all my packages and I said why do you have to keep on doing that since it was done electronically already and you said that's the way it is deal with it also we don't want people to steal It's because I'm Hispanic made me feel like I was a thief I've been a sounds club member for many many years Why have a scanner to scan the receipt and then having to scan only 3 packages if I was to steal something And search me put me through a melody Tech before we leave