Sam's Club

I would give this two stars BUT I had a Plus membership. I used the delivery service UNTIL every order I made came with damaged products, so I used the in store pick-up, until my orders were shorted. I never utilized the extraneous departments. So I decided to downgrade my membership. I felt as if I was a criminal trying to downgrade. I had to talk to two different departments who questioned WHY I wanted this, then I was put on hold for over 10 mins, I then I was asked for all my information AGAIN. That is when I said, forget it SAMS IS NOT WORTH THE EFFORT. Its pretty pathetic that they put their customers through such a hassel, especially when its not your business why I want to do anything, In case you forgot its called customer service, not customer blame and interrogation. So instead of having another membership they lost one.

Online I ordered the last BBQ gazebo. I was coming from out of town so I called ahead to ensure that it was not the display model since it was the last one they had in stock. I wanted to know that I could just drive my truck and not bring the trailer. 3 phone calls of 8 minutes each of unanswered ringing. The fourth time I got a person who rudely said how busy they were. I asked if it was in a box or would it be the store model? 33 minutes later of being on hold, I called back again. The customer service person stated it was in a box since it was too early in the season to sell the floor model and there was no way they would. I arrived to pick up the gazebo. I was told it was the floor model because it was all that was left. I had to come back the next day with a trailer. Rudest most awful customer service! Besides ignoring the phone she then left me on hold and never actually checked to ensure that it wasn't the floor model and that I didn't have to bring a trailer. She assumed and found it humorous to leave a customer on hold until they called back yet again. This was the Portage, Michigan store.

I ordered a generator on Wednesday, August 28th, 2019 for Hurricane Dorian. The website said there were 3 in stock so I hurried up and ordered one. I got my email stating I could pick it up Saturday, August 31,2019 from 10am-11am. I wake up that morning and see the "Order cancellation" email.

I call the store to talk to a manager and the employee told me the manager was helping get water from a truck that just pulled up and she asked if she could help me instead. I nicely explain the situation and she says she was so sorry but they sold out of generators Thursday, August 29,2019. I explained that my problem with that is that I never received an email stating that they had sold out on Thursday or Friday. She said hold on and she'd try to get the manager again.

I wait about 5 minutes and a manager named Shawn gets on the phone so as I'm trying to explain what's happening, he just continuously talks over me or tries to talk louder than me.

Needless to say, it's a few days until the hurricane hits and and I've called every place imaginable with a generator and they are all sold out.

In January Sam's Club run a special from their web site Buy a membership for $45 and get $45 back' on your first purchase. I paid for the membership on line and my wife and I took the receipt to a Sam's Club to get our member cards. At the club they told us that Sam's Club was not running that kind of deal and that it must have been another entity (like Groupon) that had that deal. Since we already paid and were at the store, we got our cards. Here 2 months later and making the required purchases, we never got the $45 back. Called Sam's customer service and they were no help and indicated that we were stupid and that we did not do the procedure correctly. Well, we must be stupid because Sam's Club did a similar thing years ago where we joined and was suppose to get $10 e-card, never got that either. Than Sam's sent a survey and I slammed them on how ignorant it was for a huge company to cheat $10 out of a person. Only then the local Sam's Club manager email the refund. Should have never tried Sam's Club again. My advice go to BJs or Costco, they have better quality and better prices and they don't scam money from you.

Medford, NY Sam's club is a disgrace. I spent $700 in one shop on groceries first of all.the members mark breaded chicken tenders was the first problem my daughter said they tasted like bad fish. Then my entire bag of oranges rotted in less than 3 days. The croissants i bought molded. Almost every item in the store is $10.00 or more - THIS IS NOT A BARGAIN! WE ALSO PAY A MEMBERSHIP FEE TO KEEP PRICES DOWN BUT THEY CONTINUE TO SKY ROCKET and the GAS saving 2 cents per gallon is no bargain either you can get gas cheaper at the indian reservation

Publix stopped carrying great loin lamb chops. They went to an inferior product at 14.49/lb, I found GORGEOUS LOIN LAMB chops for 8.48/lb, We also paid 19.99/lb for filet mignon at Harris Teeter which was OK. We NOW can buy it for 14.98/lb. We also use Emergence C a vitamin c product daily. We saved 14.97 for a pack of 3 boxes over what we would have paid for those same boxes at other stores... It wasn't crowded... the lines were not awful and the people waiting on us were VERY nice... I just wish they carried Dunkin Donuts beans in a bigger container and offered free shipping on items their sister store WALMART carries... Still, I think on meat alone we will score big and as we get ready to retire every dollar counts. And if we aren't happy 364 days from now they will refund our membership for the year... as well as accepting returns if we try a product and use one we can return it for a refund... You have to change your thinking a bit but that is one of the things keeping me young at heart!