Sam's Club

Few days ago I took my van to do the tire rotation at the Samsclub Location #******* located at 7400 Youree Dr. Shreveport, La *******. I always put a white mark on the tires just in case I encounter deceiving people. They took in my van in and they told me it will be ready in about 35 minutes. MORE THAN TWO HOURS later they call me and told me it was ready and done. I went to my van and realized that everything was exactly as before, they didn't even touched the tires, I went back to confront them and they started telling me that the "job was done" and they "could show me the cameras", after I start confronting them they ended up telling me that they couldn't do it because the van is too big to lift it up, but they gave a me receipt of everything been completed. They probably do this all the time to many customers.

Went to my local Sam's club gas station for gas on 10/18/22. I used my debit card to purchase $14.03 in fuel. After doing some other shopping at other stores and returning home I used my bank app to check my account balance. To my shock and surprise, I find that in addition to my fuel purchase there was an additional debit in the amount of $100 as a preauthorization debit. I called my bank and was told that they do thus often and should credit after 72 hours. Well, in the meantime, I have a few autopays coming out of my account for a loan and my car insurance. I had to shuffle money from my wife's account to prevent an overdraft on my account and added fees. It's now 10/21/22 and still nothing credited to my account. This leaves my short for food and necessities to get us through until my wife next payday.
WARNING: Do not use a debit card at the gas pump! There is no warning at the pump about this practice.
I will be contacting my states Attorney General today to file a complaint. This should not be happening.

Hi
I ALWAYS BUY MY THINGS ON SAMS OF SPRING MOUNTAIN IN LAS VEGAS
PLEASE…Why the cashier on the hot dogs and pizza cooked has to touch the food?please is cashier or is a chef
THE CASHIER NEVERRRR CAN TOUCH COOKED FOOD
PLEASE ALWAYS IS THE SAME

I have been a loyal customer of Sams Club for over 20 years. This review is specifically about online ordering from Sams Club. DONT DO IT IF YOU WANT TO MAINTAIN YOUR SANITY. I placed an order November 9 which got lost by Fed Ex. A replacement order was shipped which also got lost by Fed Ex. A third replacement order has now been lost by SAMS! It has now been 3 weeks with no delivery and I've been told it will take another few day's to investigate. What makes this so exasperating is the total incompetence of the outsourced help phone lines and chats. The people employed have no ability to actually solve the problem. All they do is constantly apologize obviously adhering to a script. When asked to speak to supervisor I was put on hold for an hour before I gave up. As we all know Amazon customer service is unbelievably good and their representatives are actually empowered to take proper action. As far as I can tell there is no way to bypass this awful customer support to speak to someone competent. I really hope someone from SAMS reads this and contacts me. So if you expect any minimal level of customer satisfaction do not order from SAMS online.

They advertise you will get a $45 credit if you open an account with them and pay a $45 membership fee. I did this. No $45 credit was issued. Many calls taking up hours and hours of my time and after following everything they told me to do. No credit! They said just place an order over $45 - I placed an order for $68 - no credit. I called. They said I would have it in 8 to 12 days - no credit. It called again - they said I would have it in 48 hours - no credit. I called again - they said I had to wait until the order I placed was actually received - no credit. All they do is lie and lie and lie. They have said repeatedly their back office would take care of it. Nothing but lies. Don't trust Sam's and don't do business with them. You will be frustrated. I shouldn't have tried them again. I used to be a member but after ordering a TV for Christmas and then having to drive to Memphis to pick it up myself in order not to wait 3 months (300 mile round trip from my home) and placing an online order one time and arriving at the store to pick it up where the manager told me I couldn't pick it up because I had waited past the 2 day pick up slot (even though I could see my order siting there), I should never have tried them again. They are the absolute worst

This was the Worst and LONGEST pick up experience EVER, from ANY store I've ever been to! This is in El Paso, TX. Customer service was NON existent. I waited for about 20-25 minutes for a pick up, and I was the only customer there! Two other customers came, got their groceries delivered and left. The employee didn't even have the courtesy to come over two spaces to my vehicle and ask if I have been helped. I actually had to call their store's number, and after like 50 rings some girl finally picked up and took my information and said she'd let the pick up crew know I was out there. FINALLY some guy came out, took my order number and said there was a glitch in their system and my order didn't show that I checked in. Ok, fine, but what's the excuse for the employees that were already out there helping other customers with their pick ups? They could've came over to ask if I needed help. Pretty pathetic. Then, FINALLY someone came out with my order, only the first thing out of his mouth was, "I just got back from lunch so idk what's going on". So obviously the first employee told him that there's an upset customer waiting for him. They have the most rude and fake employees that I've ever come across. I could've went in to get my own groceries and been done before this pick up was even completed. If I didn't have to be somewhere, I wouldn't have even attempted the pick up to begin with. Horrible experience. That's to be expected from a bunch of kids for employees. They aren't trained to have any customer service. Thinking of cancelling my membership.

TRAVEL: RIP OFF REPORT! PROMISED GIFTCARDS-GIVING RUN AROUND - WE BOOKED A CARNIVAL CRUISE FOR JAN2-5 THRU SAMS CLUB TRAVEL BECAUSE THEY WERE GIVING 50 DOLLAR GIFT CARDS PER ROOM 6-8 WEEKS AFTER CRUISING. WE HAVE CALLED SAMS CLUB TRAVEL SEVERAL TIMES FIRST THEY STARTED SAYING WE SHOULD BE RECIEVING THEM BY THE END OF THE WEEK 3 DIFFERENT TIMES THEN WE WERE TOLD THEY ARE JUST A LITTLE BACKED UP. NOW WE CALLED A MOTH LATER AGAIN AND THEY SAY THEY HAVE NO UPDATE TO GOVE US. DON'T BOOK THROUGH SAMS CLUB TRAVEL OR AT LEAST DONT EXPECT THEM TO FUFILL THEIR SALES PROMISES. THEY ARE RIPPING PEOPLE OFF. MANY

My husband & I both bought a set of new tires Jan. Of 2020. I had a tire problem in July of 2020. The gal at the register told me they were closed. (It was 5:30 on a Sat.). She told me I'd have to come back Monday after 10 am. When I got there, they repaired my tire however they said "they would fix my tire" but they weren't technically open for business. What does that even mean? They could repair it but not rotate them. Today 7/27 I inquired about new tires for another car. I had to present my Sam's card before I could get a tire quote, which seems kind of ridiculous. They could sell me tires, but they couldn't actually put them on my vehicle. Yes, we're in a Pandemic, yes things are not normal. But, if we can jump through all the hoops of masking up, putting gloves on and slathering ourselves in hand sanitizer, why for the love of Pete can we get no tire service. I just don't understand. The gal at the counter acted very put out by my presence. It was like we are here but we're not here. I'm not impressed with their lack of information to customers. Get your tires at Costco.