Sam's Club

I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system..

I purchased a washer on July 16th and delivery was rescheduled twice and finally delivered on Augst 11th but now they just leave the washer in the garage and say they do not have parts to install and I should call and schedule next week so they can come following week and they even refuse to use the parts I already have
DO NOT BUY APPLIANCE FROM SAMS CLUB, a very lousy company with rude employees

DO NOT WORK HERE, not only is there no Human resources department but they also treat their associates horribly. They will upcharge you for your membership by ommiting information and falsifying prices without explaining the charges. Their cart associates are frequently doing nothing and are inconvenienced to help customers. The food prep areas are not the cleanest and specifically the Philadelphia location is the most disgusting of all. There was no store manager for months at a time, where they then delegated his responsibilities onto other lower level managers. Unfortunately for the associates, the manager they hired was previously fired from her former Sam's club, her name is Amber, and she openly disrespects associates and uses inappropriate language frequently. And the other store manager they currently have, Christa, ignores her phone when associates need her assistance or have a concern. This a horribly run establishment and if you ever have the displeasure of stepping into the Philadelphia Sam's club, just know that most of the associates are taken for granted or treated like theyre expendable. And their only focus is making money, getting customers to sign up for credit cards even if they wont be approved and raising your membership prices from 45 to 100, because thats what the upgrade is.

Today I was at Sam's club in hilliardRome and I bought food for $65 and I have the cashier her name was Tanya and I gave he $100 she gave me $30 she counted the change to me said 20, 30, 35 and whe I looked at the money infront of her I told her this is $30 not $35 her face changed it means that she wanted to steal $5
How that happen? Becareful from this lady cause she can do that with other customers as well.

We bought brand new Pirelli Tires in September 2020 for our vehicle. Had a flat on Tuesday and took the tire I. To get fixed. But of course they couldn't fix a tire that showed little wear. Oh No! They needed us to buy a new tire. Here's the rub. Because Pirelli's newly designed tire is so "SPECIAL". We couldn't just buy one. We were told by Ed(the manager at the Glendale Sam's Club) that the new tires couldn't be paired with our only 16 month old tires. We had to buy 2 new tires that matched. Are you kidding me? Who designs such a tire? It would possibly cause damage to vehicles if not matched with the same type tire? It sounds like a bunch of Bull$#*! yo me. Is it so Sam's Club doesn't have to use their own Warranty? Ed at first told us he would Comp the second tire. But he then prorated both tires. When we called him on it. He wouldn't even follow what he said. He is a liar and a cheat. Sam's Club Assistant Manager even backed him up. We spent over $144.00 on 2 tires I don't think we even needed. Certainly we shouldn't have had to pay for a tire Ed says we can't even use as a spare. Really? The tires are so "SPECIALLY" designed to not even allow us to use a 16 month old perfectly fine tire? Who the hell designed this Scam? PIRELLI OR SAM'S? Or are they both in this to rip off the public. I'm pissed as hell and am going to spread this nonsense to let the public to not Trust Ed, Sam's Club or Pirelli Tires.

Beyound useless, 3rd world incompetent customer support. This company is the worst and only provides useless third world outsourced customer support for cheap labor. Sams Club is horrible!

So the store does Not have the item in stock (of course the app says it does** So waste the time go to the store. Nothing... The store says order it online and you do *Online* Sams Club charges you and you see your Order and it gives you A Delivery Date. Ha... Ha... The Jokes on You They Never Ship Anything and No Updates. So they Get You Into The Store with *A Lie* **No Stock** Then Tell You Order Online** You Do You Wait 5 Days and You Aint Got $#*!***NOTHING*** Then Cutomer Service Chat Tells You They Will Escalate Your Bull$#*! Order and Wait 5 Days for them to contact you... WOW That Is Insane The Worst Treatment Of A Customer Like Ever... I Mean Why Even Lie To The Customer **TWICE** Instead of **SETTING THE RIGHT EXPECTATION TO BEGIN WITH *** INSTEAD THEY PRFER TO PLAY STUPID PET TRICKS WITH A CUSTOMER***

I ordered my kids a 20 ft. Round pool in June. Instead of 2 box's (box 1 of 2, and box 2 of 2) they sent me 2 boxs of only #1. They weigh over 125 lbs or more ea. I removed both boxes just to find the same liner and net. There's no frame and no filter. They said they sent out a replacement and they were picking up the original 2 boxs. I chatted with them 5x about this problem! This has been going on for weeks! Now it's the end of July and there "replacements" consisted of just 1 box, NOT 2! And guess what? It was once again only #1 box, which makes 3 #1 boxes we received. Luckily I was out front when FedEx came. I said where's the 2nd box. They said this was all. I told them to turn around and send it back! I called and they said sorry and that they would refund me instead of sending a replacement and since they took everything back. They wouldn't send it to the store for me to pick up. My kids were so excited to get a pool. We are all so disappointed! We purchased all the chemicals, floats and even a fancy vacuum. What a waste!