Sam's ClubReviews 644

Tried to join sams club today. Filled out an on line request was congratulateted for joining then later was sent an e mail stating that my membership had been denied with no explanation why. Jumped through two or three hoops dealing with incompetent people who was clearly giving me the run a round. Finally i gave up and went to reviews and glad i did. After reading reviews Ive concluded there must have been an Angel looking over my shoulder. In conclusion if your planning on joining I strongly suggest you read reviews first.

They have sorry service. The products are fine but the service is horrible and the think it's ok. If you don't have to buy from them, don't.

When we go on a family vacation to Florida we always bulk up at sams club. Great prices for the amount of product we get. We do spend over $200 each time for a family of 4 for the week but it last awhile.

Sam's Club was gone from having a good variety of products and replacing them one by one with lesser quality member mark brand. You don't have to be Costco! Bring back the good deli meats and cheese, meatballs, turkey pastrami, sausages, pepperonis, fried rice and dozens of other products everyone loved but now can't get. Please put the quality and member first otherwise there is little benefit in having this membership.

As I entered the store about:9:45 I was told only Black Card members could shop before 10:00. No problem with the rule just didn't know about it. My problem came with the greeter. She was extremely rude. Last time in Sam's.

It is with great disappointment that I feel compelled to share my experience with Sam's Club. As a paying member, I had anticipated a certain level of customer service and consideration, but my recent encounters have left me utterly disillusioned. One of the most fundamental expectations when patronizing any establishment, especially one that charges for membership, is the provision of basic necessities. Shockingly, [Store Name] fails to provide even the most essential amenity – water. In an era where hydration is paramount, the absence of a water fountain or accessible drinking water is an astonishing oversight. It's almost as if the store's management believes that our membership dues aren't worth the provision of such a basic and universally appreciated service. What's more concerning is their blatant disregard for their patrons' well-being. The absence of a water source becomes an even more critical issue when one considers the necessity of taking medications promptly. Are we to believe that the health and comfort of their customers take a backseat to their profit margins? It's hard not to be cynical when faced with such a glaring contradiction between their stated commitment to customer satisfaction and their actual practices. The most alarming aspect of my experience is the apparent strategy of attempting to force customers into purchasing their products. Not only are they charging for a membership, but they seem to continue to capitalize on the almost gone pandemic to exploit their customers further. It's disheartening to witness a business exploiting a global crisis to bolster their earnings, rather than genuinely supporting their community. This reveals a lack of ethical integrity and a misplaced focus on profit maximization. In a time when genuine concern for customer well-being should be a top priority, Sam's Club appears to have lost sight of the essence of customer service. The absence of basic amenities and the evident profit-driven mentality only highlight the disconcerting priorities of this establishment. As consumers, we should not stand for such blatant disregard for our health and comfort. I implore others to consider these factors before choosing to support a business that clearly values its bottom line over its customers.In conclusion, my experience with Sam's Club has regrettably been marked by disappointment and frustration. The lack of accessible water, the apparent exploitation of the pandemic, and the overall lack of consideration for customer well-being are indicative of an establishment that has lost touch with the principles of genuine customer service. It's high time that businesses are held accountable for their actions, and I urge prospective patrons to think twice before supporting such a place.

I stood in line for 30 minutes for new membership. Sam's promotional flyer says "Become a member for just #25 after savings". After taking all my information, they tell me to pay $85 - because it's actually $25 off regular membership of $110. "Read the fine print. That's what fine print is for" said the arrogant AnnMarie at Sam's on 28 mile Rd in Kentwood, Grand Rapids. When I tried to get clarification, she says "I'm trying to help you understand" and simply calls the next person in line. Cheats employing Arrogant staffers to run their Swindlers game. This is what Sam's has become. I terminated my membership 5 years ago and thought I'd give them another try for $25.
How can such misleading ads legal. How do people like AnnMarie work in Service and call themselves Manager. Zero Stars. This store is on its way to Bankruptcy. Quality of employees they hire or are able to keep is often signs of chronic illness.

Very bad experience today and was treated like I'm not a customer. The store manager named "Johnny." He's upset because he was covering or helping out the tire & battery dept. Me and other customer were waiting for a while and finally got Johnny's attention to help us. I have to admit that I was so frustrated from the previous services because I was treated like I'm a non-customer. So, while Johnny's attending the other customer, I jumped in started telling him about the bad experiences that I've encountered from the past. But instead of saying sorry about the bad experienced, he was more worried and has an attitude because he's helping out the other dept (tire & battery). We went back and forth and finally told me 3x that if I'm not happy with the service, why are you keep coming back here then. Not only that, but he also even threatened me to kick out of the store. Finally, we broke out talking, then a young man that works from the back/tire & battery finally came in. I asked him about what I came there for (my tire needs to be changed). After the service, I told him about my previous experiences including with Johnny/Manager, and right from Gecko, he said "I apologize." That's all I was asking from the store employee to be treated like a customer. But the manager's name "Johnny", acted and treated me like I'm a non-member/customer. Please feel free to leave your experienced, good or bad from the Store-4852/Tire & Battery Dept. (Wesley Chapel/State Rd. 56).

Firstly, allow me to mention that old fashioned customer service was on display today.
While visiting store #8202 in Savannah, Ga, Mrs. Katrina Smith provided attention to detail as it relates to customer service. Mrs. Smith ensured that all our questions were answered with courtesy and class. She even ensured that our needs were met while attending to the service desk, and assisting other customers.
Secondly, her knowledge of her occupation should not go unnoticed.
Her level of professionalism was on full display today.
Thirdly, Continue offering exemplary member services.
You may want to consider this location as a model/training location for First Class Customer Service.

Satisfied member services member.

We enrolled in the promotional membership at $5 the first year. The quality of their products and the limited number of warehouses did not meet our expectation. We did not want to renew the membership. However, they automatically charged us the renewal fee, approximately $55 a year. We called to cancel and was told that it would take 7 - 10 days. We did not see the credit after 10 days, called back and was told it's 10 business days, weekends are not counted. So, we called back after an additional week without the credit and was told to give 5 more days. So far, a total of 3 weeks which is 15 business days with no credit to our account. What kind of business that takes that long to give credit to a customer? No wonder their warehouse number is shrinking more and more.

I contacted customer service for Sam's club today because I received 2 packages and 1 of the packages had something entirely different from what I ordered. The first person I talked to was completely rude and left me confused about my order so I decided to chat with another person named Laura and I was trying to explain my situation and in mid sentence she ended the conversation and chat. I have never been treated so rude and I have been ordering from Sam's club for 14 years. I will be contacting someone Monday to get to the bottom of it.

I had a delivery from our local Sam's club over $200, it was not delivered to our home and it was an absolute nightmare trying to get a refund. The actual club takes no responsibility for the delivery and you call an 800 number. I spent over 45 minutes trying to get a resolution. Terrible customer service and an even worse delivery system. I think we may cancel our membership and just stick with Costco. 10/10 would not recommend.

I had a difficult time trying to figure out how to join as a plus member, only to find out when I got to the shopping cart that I was still being charged for shipping. When I contacted customer service, I was advised that there are certain items online that fall under "free shipping," which were the items I chose. Stop scheming. This was a waste of my time.

3 pallets to unload. (Mattresses) warehouse refuses to unload me. They want me to wait 2 1/2 hours. Doors are open. Currently still saying. Not able to contact lance de le Rosa. I wish managers would communicate and answer phones. Hopefully this reverie reaches the top so they know what's going on.

We were leaving the store and we gave the receipt to the lady by the doors and she gave us an attitude and rolling her eyes at us. Then she continuously told me to "move" out the way. Not even an excuse me or nothing. Before hiring people improve ur employees. Your employees need to learn to respect customers and treat them politely. The employees name that was being rude is named Dorothy. Take actions with her and fire her.

Today I signed up for a New Plus membership with a $40 discount. I was not given the discount. When I realized it I called the local Sam's Club and they said there was nothing they could do. I called the 888 number on the back and they said the same thing. But they were very willing to take my money from the items I purchased. Zero starts in my eyes and I just spend 110 dollars extra on an order that I paid $224, So much for Big box savings club.

I am a former customer of Sam's I have always enjoyed shopping there I came into the Sam's location in Douglasville the pharmacist Mr. Chris refuse to fill my prescription's he stated he couldn't filled my script due to the way the order was written i've never heard of anything so bazaar this was my first time getting my prescription fill at Sam's I just recently gotten out of the hospital from having major surgery and didn't fill like driving across town to get it fill I felt I was being discriminated I am on a walker if the pharmacist had any discrepancies with the prescription he should have contact my doctor's office for Verification he taken it upon himself to refuse to fill my medication which is a delay in my care also the pharmacist assistance asked me what was I taking the medication for that's a HIPAA violation.this issue needs to be address so the next customer doesn't have to endure this. This was so disrespectful

Was charged up on the scan and go but was not let go through the doors. Purchased 269. Worth of products. Went back tried to use cash register but i had already purchased items through scan n go. Left items in store and left. Notice i got charged on credit card a week later. Went in to store on Monday 7/17 and manager Zack Hossein said he had to look at cameras to give them a couple of days. I went today 7/20 and he said they were not able to get cameras up. I am out of money and never got items. I believe they should give me the items and if they are not going to refund money. I will never use the scan n go again. The manager could do more but i belie he chooses not to help. Some one needs to please help. I am a single mom and not able to afford to pay and not use the items.

This morning I left the tire on my car at Sams Club in Dale Mabry, which is guaranteed to be repaired. The guy was very kind, he told me that he had two cars ahead of him and that he wanted to pick it up when he got back from work because they closed at 7. I came back at 5 and the same guy was no longer there, the new one thia afternoon told me to open the back box and he put the tire inside and I asked him if he was not going to put it in the car and he told me coldly that he didn't have time For that, I explained to him that I had to drive to Spring Hill that I didn't want to do it with the spare tire and he told me that he couldn't. I went into the store and look for the supervisor. I'm sorry I didn't ask her name because she was super kind and conscientious. It was today afternoon 07/17. She immediately told me that I shouldn't worry that they were going to put it on me. I must clarify that I have a plus membership and I consider that putting the tire back once it's repaired is a finished job, thanks once again to the supervisor, excellent customer service

Stay away from sams credit card. You have to jump through hoops to pay your bill. I only owe $26.00 but can't get it paid. I'm sure whoever the rip off company is that handles the card is hoping people are late paying their bill. GOOD BYE sams.