Sam's Club

My husband is a front line worker & uses Sam's nitrile gloves for work because they don't tear. They were out of stock for a year but they finally got some in—$16 a box. I added them to my cart and the total was $60 for 2 boxes—almost double the shown price. It's been 36 hours since I contacted Sam's Help on Twitter, and they refuse to help. All they will say is "we'll let you know if there are updates." Lol seriously? Honestly I'm really surprised that a major chain would have such openly shady practices and be so bold about it. Well I don't like it and I'm ending my membership and I'm going to make sure people know about it. Be careful if you buy from Sam's Club and double-check your transactions.

I have always been happy with my Sams Club purchases. I've been member for more than 10 years and a Plus member for about 3 years. For the last 2 months my online orders keep getting cancelled. Over and over again. I contact an "agent" on chat who tells me it won't happen again, reorder, then click--disconnected. That was this morning. I reordered yet again. Tonight my order is cancelled again. Tried the chat, sat on hold for 39 minutes then click--there's no one available to help me. This is ridiculous. I'm not making big purchases. We're talking cereal, coffee, the basics. Nobody returns emails, there's no phone number to call because the local stores can't help with online orders. The local stores don't have what I need in stock. If you're thinking about a Plus membership just save your money.

1) phone. Hold times are 10-30 minutes, u less you need the Serta team than it's 3-5 hours.
2) lack of customer care in store
3) pick up order- associates look at you wait for 3-8 minutes in the club area. Apparently only 1 guy in the whole store that also does the shopping is allowed to check us out.
4) besides the long hold times, they can't really help on the phone- at anything.
5) once on the chat customer service the experience was so bad, I said maybe I need a membership else where (I wish there was) and they told me, "if you feel you need to cancel please do". And there was no profanity, insults, or the like coming from me.
6) they do not get 1 star because they do have some of the better deals in town.

Cashier stated they want u to act like Walmart take everything out. I did even though juice from Rot chicken mess. Rang pants wrong price and even w/a pic. Refused correct price even after waiting for a manager for a long time. Then clerk said I was rude. I finished then thought I'm done. Got my membership $ and left. I avoid Walmart now. No one has tell me twice. Not to mention clerks like these will ensure their self checkouts. Definitely no customer service. They won't even give you a membership card for months. We need to stop shopping here and Walmart will it take 2 months if everyone just stopped? How long?

We've been a member for more years than I can count. We've given Sam's consistent business. We ordered groceries that never came. Sam's delivery service is unorganized and not held accountable. This was 3 weeks ago and Sam's still has not refunded our order. The way I see it they have stolen from us and have no issue with it. I'll be canceling my membership

Employees walk around store to solicit 'cheap' upgrade from basic to plus membership, then at renewal time Sam's makes it difficult to go back to basic. Can't be done online or while checking out---must go to desk where reps are expected to be 'retention specialists. Toll-free help real person help nearly impossible, but uses foreign call center, nice people, but explaining issues is a challenge. Decades as customer means nothing.

Rebate is meant to be tedious and sometimes failed. Sam's Club just upped the limit - NADA.
Spent over an hour on Android and iPhone phones subsequently with failure one after another (multiple attempts each phone). It's smooth to provide personal info and Paypal log in. But refused to release fund. "Error happen". Took me more time to change Paypal password, drove to refund, and wrote this review. Is it worth it to claim rebates at Sam's Club anymore? Not again. Never. Not one to blame but YOU!

Sandusky OH Sam's Club tire tech told me they don't install new tire valve stems unless you specifically ask. Bought new tires for my daughter because tread was low and valve stem leaked. Paid for top install including road hazard at $20 per tire. Picked up car, 2 days later flat. Make it a point to TELL them they need to replace valve stems or they won't. Still fighting with them trying to get new stems put in.

I purchased a 7.0 Thompson freezer from Sam's Club at end of Sept. Of 2018. Had it for 1 year and 5 months and it quit working, so we had to throw away all products that were in freezer. Maybe Sam's need to find another manufacturer other than China. Have you ever heard of freezers breaking down that are less than 1 1/2 years old.
They asked me if I was going to purchase another Thompson (piece of China junk) freezer. I told them why would I be that stupid again, if it is only going to last little over 1 year warranty. I lost more money in thawed out product than that Junk Thompson freezer.
Will think twice about purchasing any other appliances in future.