Samsung

Daughter ordered a new S21 phone using student discount and a second discount code which was available. Bought a case and screen protector from secondary seller (which arrived).
10 days later got a text message saying order for phone cancelled.
After phoning customer services, said was because used second discount that was clear and obvious. Still took them 10 days to notice and they do the discounts. Shocking treatment for a loyal customer. Looking at iPhone now.
Got offered £50 voucher code for compensation. Only to be used at samsung LIKE WE WILL AFTER THIS. (Says to me SORRY we messed up).
JOKE of a company

Bought a 58" smart tv. Got it home, set it up screen had an internal crack. Brought it back to Best Buy the next day, they gave us a new one. We were leary about taking the same kind of tv but we did. Four months later, tv screen got another internal crack. Basically while I was watching it. Now Samsung is making us jump through hoops to start the process of getting another tv or at least fixing this one. Have to send them information and pictures to their eFax address, but it won't go through. I can see that this is not going to go well or easy. No tv, kids upset, thanks Samsung. Also researched this on the internet, over three thousand hits on this internal crack issue. Samsung claims they never heard of it. What a joke. Where to go now? BBB or AG.

Never ever make the mistake of buying a Samsung phone from Samsung. If there is any problem at all they will force you to go 5-7 days without a phone. They will not under any circumstance send you a loaner or replacement up front.

The service people and managers are absolutely soul crushing in there apathy and ambivalence (Ben the 'manager' suggested everyone should keep a spare phone handy. He does!). They managed to turn a brand loyalist into a 'never again'.

I managed to order a brand new Pixel 6 pro and trade in this ZFold (worth ~$400 on trade in) faster than they could open a warranty tickets.

Save yourself the trouble and deal with a company that is customer minded (even if you HAVE to have a samsung phone - don't buy it from them)

Finish is flaking off door on dishwasher. Called Samsung, and since it is over a year old
I will have to pay for a new door. The problem is it's a process flaw in manufacturing, but'
They don't care. I would stay away from buying any Samsung products. Looked on line, and there are a number of complaints about the finish flaking off.

I bought an A01 phone at cricket 4 months ago. Two days ago, an "update" rendered it unusable. Absolutely ridiculous. The phone has 16 gigs of memory. After deleting ALL apps, pics, cache, trash bin, it STILL said it didn't have enough memory for the update that keeps popping up and draining battery trying to complete. Samsung support said "go to a store location, but those low memory phones are having problems with it". 16 gigs is not low. An update requiring more than 16 gigs is unbelievable. I bought the new motorola for $150, then trashed my A01. Will never touch a samsung product again.

The submit button wasn't working for the Samsung Galaxy s8 Virtual Reality package ($99 for the ear phones and sd card). After it was fixed, they are doing nothing for those who lost out while it was still in stock. They are talking about it internally but have not taken names or email addresses to notify people when this will be made right. I had a problem with Dyson last Nov. They were absolutely great and made it right. Would buy from them anytime. For all of the problems Samsung has had lately, this should also be made right.

They are are terrible company! Do not buy a single product from them. When it breaks they do not stand behind there products. I have 12 hrs total of being on the phone trying to get some where. I spoke with one manager who agreed to replace my tv if a 4th technician couldn't work on my tv. Well that was the case. No samsung is saying we never said that so goof luck. My tv broke 3 days out of warranty and were going on month 4 of being pushed out. This company is a joke and please save yourself the headache

I purchase a Samsung Bespoke refrigerator from Sam's Club. All delivery and installation was thru Samsung. They clearly state that delivery and installation are separate. They delivered the refrigerator without including the part needed to connect the waterline. I called to schedule the water line install which should have taken 1 day. 6 days later no waterline install no part sent. All I get is a run around on the phone they keep sayIng they are escalating the ticket. And give them 24 hrs and again nothing. Then I call and get more transfer, wrong numbers to call and still no installation. They are even trying to blame the delivery company who has no responsibility but to deliver. Their customer service is terrible. Don't buy their products on line

Bought fridge stove dishwasher microwave washer and dryer. Replaced dishwasher 4 times still couldn't get it right junk. Worst service I ever had. Dont stand behind there products. Went to get ice from fridge parts fell in my glass. Thank goodness it didn't happen to a child could have been a disaster

55 inch QLED top of the line $3500 last 18 months. A line through middle of led has appeared. Samsung customer support said sorry your on your own. Although every staff but one agreed $3500 for 18 months is terrible. No offer of help at all. Makes you wonder about their high end line of products, and customer care. Buyer be aware that spending big bucks may not get you a better product.

I have been waiting now for 2 weeks just to receive an order that it took them 1 day to take my money from my account. Funny thing is I wish I would have read the reviews from this web site first, because dealing worth this company's customer service team is really a joke. They won't listen to your real issues and us sarcasm as a means to answer a lot of your guestions or for their answers!

Competitors. Have phones with same features (beside stylus) 30-40% cheaper.
As well in many cases forget to use not original accessories - I have quick charging powerbank (not of. Samsung) and it charges fast all. Phones... but samsung. My bluetooth headphones (jabra) are not working correctly either,. As it always shows me.in the system that their battery is always full.

I bought a Samsung gear s2 at Christmas and was it had a promo that it would come with a $50 e-gift card and a extra watch band that was worth $89 dollars. The watch came but did not have either of the promo offers. After many emails and phone calls they finial gave me the $50 e-gift card with an expiration date of one month out. But still no word on the watch band. They are the worst!

I ordered a smart watch over a week ago on Samsungs website. I still haven't got it. Not necessarily their fault but ill order from anyone else before ill order off their website again. Them shipping with fedex is the problem. I was supposed to get my package today (9 days after my purchase) and it didn't come. I tried to cancel my order last week so i could just walk to the store and pick it up because that would be 100 times faster and they refused my request. Awful customer service from a company I've always recommended. Ill never order from them directly even if its the only way to get their product. Use UPS.

Brand new fridge, purchased July 2017. Icemaker broke in first week. Contacted Samsung warranty, they arranged the service repair, after I sent them picture of broken part. Service center contacted me about repair. I told them what was broke, service was scheduled a week later. Technician showed up for repair, did not have part to fix. Has to return at a later date. Three weeks old, no ice now for two weeks. Very misleading reviews on consumer reports. I searched reviews on models similar and the same after purchase. I found countless reviews about problems with icemaker. Lesson do very thorough research on specific model. Will not purchase another Samsung product. Customer service is no help, they say they are documenting and recording your complaint. Countless form letters after each email. But they already got your money.

Hi hereby I would like to thanks this service counter representative for render her service to me.With her knowledge and her good service provided was highly commented. ( singapore vivo city) Apparently she was patient by explaining how to use the latest handphone gazetted to me as a elderly guy like me.Finally I got my new s23 ultra hp.
Great job!
Goh Ee Beng
Hp ******* 71

Have never in my life dealt with such horrific customer
Service. We bought a fridge that had issues with its ice maker from day 1. They sent a tech out who "fixed" it and now 3yrs later we're still stuck with an expensive fridge that still doesn't make ice and now drips water all over our floors. Huge slipping hazard but they're not willing to stand behind their product and fix it once again. Absolutely terrible Product and customer service.

Frigidaire! You won't call wrong, excellent customer service, appliances work very well. I purchased a fridge, dishwasher and range. All fabulous! Don't buy Samsung because thwy are terrible, even dropped my fridge down the stairs after removing my original and 3 months late on delivery on range and the fridge shot my ice all over the place but never in glass. I hate Samsung products and service. I even paid for the three year extended service which lasted only two years. They sold me a lemon of a range and never changed it. I was waiting for service more than I could ever use it to feed my family. Don't make a mistake and if you do remember this post!

I had returned the faulty handset and it been over 2 months I have been chasing them for my $1500 refund. They always give the same answer that they had sent an email to the back office and waiting for a reply. They say they can't call someone to find out wats happening neither they try to help. They put you on hold and feel like purposefully they are delaying my refund. Not sure what else to do I'm raising this concern with Consumer affairs but never buy from Samsung Australia directly. I feel these guys are crooks. Never ever buy from the SAMSUNG store online.

My Galaxy S8 has been working well for almost a year now. The accuracy of the picture is top-notch and has a fantastic gaming experience. I used other phone brands but none of them beats the Samsung Galaxy series to me.

I only buy Samsung TV's I've had one since 2008 and it last. All of my TV's are samsung except my sons tv is a LG. I love the picture and they last. Today I brought a new living room tv for size. Well guess what I can't log in because of two step verification. Samsung is more expensive than the other TV's and when I call support to assist with the two step verification because my number changed. I called twice, sent to every dept they had to get a voicemail. Then I chatted to go through two people. Then I received another number through chat. Called the number for the gentleman to ask me about making another account when my 4 other TV's are on this account already. Then he says it may take another day for them to change the number. Really Samsung do you guys live in the stone ages? Perhaps this is why apple is winning! Your support sucks!

Made an appliance with a Samsung care plus warranty purchase in November 2022. Appliance was delivered damaged two times. Finally received a good appliance in January 2023 and I've been unable to get my Samsung care plus warranty on my new appliance. I have spoken to dozens upon dozens of representatives. It is now August 2023 and I still do not have my warranty. I have never seen such complete incompetence from a company in my entire life.

Read the reviews regarding Samsung direct and it's partner delivery service AGS a little too late. I purchased my TV on 12/15/21. Today, a day before my scheduled delivery of 12/23/21 between 1:00pm - 5:00pm, I received an email notifying me that the delivery has been delayed. I will be contacted shortly to reschedule. Which is exactly what I've read on multiple reviews, which left me skeptical. Now, it has happened to me. I pray that the TV arrives in perfect condition. The direct line had me on hold and they had the option for me to be called back or just wait on the line for 20 minutes. I chose the call back option. We'll see how this goes. I had a bad experience with on of my TVs I bought years ago and remember it was a complete disaster trying to get a remote control replaced. Let's hope history doesn't repeat itself. I should've picked it up locally at a best buy, Walmart, etc. Would have completely avoided this nonsense.