Samsung

Anyone working for or selling Samsung products beware. Corporations want to sell garbage at a high price and hide behind employees in stores leaving the public no real means of even complaining. You will be $#*!ing sorry.

My daughter bought a Samsung phone. 5 months after purchase phone would not start after a full charge.
Called Samsung and spoke to several representatives finally asking for a supervisor. I was assured the supervisor would return the call within 2 day, but 4 days later I had to call back. Reps' all spout the "policy" and have no authority to accommodate a replacement request. Finally got to speak to "Sherwin" who claimed to be a supervisor. He advised that he, nor his manager had the authority to make any exception to their policy of returning the phone for repair. I asked him then to connect me with the CSR to get a return ticket number and he instead transferred me to the carrier!
Probably the worst customer service I've experienced and I have worked professionally for many, many years!
I certainly will NOT be purchasing Samsung products again
My rating would be ZERO stars, but had to select one!

Dishwasher door liner failed. Warranty clearly states lifetime warranty if door liner fails samsung will replace with equivalent or better. But samsung does not want to replace bur provide partial refund. After several hours and calls they agreed to provide a full refund and then few days later changed their mind. Absolutely untrustworthy and a.al... pl do not buy samsung appliances even if they give them away. PLEASE BOYCOTT Samsung!

Don't buy anything directly from samsung website. I ordered a tv and they sent me the wrong model which was $1000 cheaper. Waited 3 months for them to bring me the right one. That didn't happen. Asked for them to pick up the tv and give me refund. 6 months later have picked up the tv and still no refund. You speak to people overseas, who are totally disorganized and seriously don't know what they are doing. Instead of having an office here, where you can communicate and speak to one person. I have called dozens of times with a minimum of 30 minutes and have about 30 emails from them apologizing, but I don't know how it can take 9 months to just give me what I paid for. Worst company I have ever dealt with. Can't explain how shocked I am that a huge company like that have 0 customer service or support. Do yourself a favourite and stay right away from purchasing anything directly from them.

Worst product. I have wasted my hard earn money on useless products. Will never purchase any product from Samsung. They don't repair product even in uner warranty. They blame customer only. Finally moving to other phone

Brand New Out of the Box Samsung dishwasher! Ran 4 months and had to get replacement parts! Still waiting for Samsung to have a service company call to set up appointment after third time technician did not hook up electrical wire correctly! No more Samsung in this house! As for the Quick Service company Not wanting them to come out to my home either!

The most expensive Samsung washing machines, Samsung refrigerators, and Samsung phones almost always break a few months after the 1 year warranty expires. Their exorbitant extortion robbery repair fees cost more than buying a new replacement from better manufacturers. Samsung company are total crooks. Any manufacturer is better than Samsung.

Bad customer service and support.
My phone broke twice. The last time it took them more than a month to get the phone back.
Samsung products that were flagship for other company is no more. It they delivering bad product quality.
In any case, I am out I never going to buy a Samsung product anymore. As the high price, you put in. It does not get you an equivalent quality. So Better stay out of this company. Trust me, I was a customer for many year
When you talk to them, they use the strategy to ware you until you give up.

This is the worst online store. If you try to buy white goods you enter a delivery date and then wait for weeks for the items not to arrive. You will then go for weeks of online chat and be told they are escalating your case but nothing will happen. Eventually they will just mark you items as delivered even though they have not left the warehouse and will just try and get you to cancel. It seems to be happening to everyone. They are an absolute joke. I've never known such an incompetent online store. They can't deliver anything apart from phones. Do not bother trying to buy fridges, washing machines or ovens they dont appear to have any!

My z phone fold 3 developed an issue with the inner screen and battery. Repair was approved, went to authorized service. They fixed it. Samsung wouldn't allow the ticket to be closed so they could be paid. Repeated calls for assistance. Somehow, "disconnected accidently" on 3 separate occasions. Now phone is getting worse. I asked for something in writing to ensure that this time, it would be repaired or given a new phone. Response? Hung up on again. I am going back to Apple products. This company is horrible.

I purchased an induction range directly from Samsung because they offered good delivery dates. I received a confirmation of the date I chose. And then suddenly the evening before delivery they changed it to a completely different much later date. No explanation, no apology, not even notification that they had changed it. Just an email telling me to make sure I am home on "date X" for delivery, with that date being much later than the one I scheduled. Liars!

Got a brand new samsung dishwasher; defective on the right hand side door hinge. Contacted samsung, and they sent a contracted technician to check. The technician agreed that this is not caused by shipping or mishandling, because the damage is inside the machine. Samsung refused an exchange or a warranty service because it is a "cosmetic" damage. End up purchasing a new dishwasher from other companies. Absolutely NO samsung products for my entire life.

We bought a Samsung dishwasher in April 2023. After 8 months a piece from the front panel fell off and there are cracks on the side of the front panel. We got a service appointment on Dec 22nd. The technician came but he had an old part in a brand new box. They wanted to reschedule on Dec 28th but as we were out of town we agreed on Jan 8th. While waiting for the technician they called us and said they determined it was physical damage so it's not covered by warranty. It is quite amazing they couldn't determine that while on site but from memory 3 weeks after. We had a KitchenAid dishwasher for 9 years and we really regret choosing Samsung now.

Samsung products have been fairly decent for me. No major issues for me. But Samsung customer support on the other hand, is a nightmare. If you have any issues, just give up. I have been calling a few times a week, on the phone for 30 to 60 minutes to be told my issue will be escalated and they will get back to me. Its been over a month, 8 to 10 hours later and i just keep getting pushed around. The worse part is, it is now outside the return policy window on these. I have never been so disappointed in customer support before this and it is very disappointing to see. Samsung was fine a couple of years ago with a product issue but this time they refuse to help me and i just get transferred around. Well, you win Samsung, I will stop calling. Or buying Samsung products.

Samsung has multiple class action suits relating to their defective refrigerators. Despite this fact Samsung is still marketing and selling this defective product at deeply discounted prices. The customer service departments are disingenuous at best. This company needs to be held accountable.

Damaged product received and 75 days struggled for Samsung to comeback by the time we went to out of India and now defeated refrigerator lying down. No use I will suggest all my friends to not purchase Samsung items anymore. Worst service and worst customer handling process. I never expected this from one of MNC *******596

I bought the newest Samsung laptop, Book 3, for 2600 dollars. The computer starts overheating and smoking, leaking acid. Customer service is horrible; they refused to do anything. I'm spending 4 every day with them no luck

I ordered a appliance package when it arrived the panels for the fridge did not fit, the delivery guys tried and tried them reported that they were wrong. I called Samsung right away and they said sorry we will get them ordered and ship to you, well no they did not. They lied about that and lied when I ordered the range they add a set of pans to my order for free as a gift. Well I have gone back and forth between e-commerce and promotion about those. One dept say yes you get them the other days no. So that has still not gone nowhere. Then I'm asked for a serial number on the range and guess what there is none and I can not get no one to answer me on that. My suggestion is never to buy Samsung. Poor service and there products are probably just as poor. Spend your money elsewhere. I guess I will contact a lawyer about this. Fridge is useless without panels and no warranty without a serials number

Samsung galaxy s10+ works smoothly and very much like new. Have to get rid of it since no longer supported. Bought in summer 2020 and is now summer 2023. I paid for a top line phone for 3 years. Going back to apple at least they give you minimum 5 years updates. So much talk from corporate giants about being green but sewma like only green that interests them is money!

I purchased the new Samsung S8 and unfortunately dropped it the first day and the back case shattered like it is made of glass. My suggestion to you is to be very careful with this phone and do not drop it. It is very slippery and where I bought it they did not have cases for it. Get a case first. It also crashed when Android started a new update. Since we can't take the battery out there was no way to turn it off. I tried everything the techs were telling me to try.

From day one my new kitchen Samsung's side-by-side refrigerator has shut off without warning (goes to display mode as if it was still in store!). Samsung replaced the control board and it stopped doing it until it was out of warranty (after one year) but then it resumed going to the "FF" mode (shuts off all cooling functions). Have lost hundreds of dollars of food over the two years I've owned it. Bad customer service (they told me they were sorry about my experience;~( which perfectly matches their terrible appliance performance). Guess which brand my next fridge will NOT be?! Or any other electrical device!

Bought OLED 65" TV. Free mounting offered but the contractor (Angie) has sent people twice who would not work because their assistants did not turn up. On both occasions they wanted me to pay them privately. TV is malfunctioning from Day 1. I have had three hours of interrupted conversations on text and two hours on the phone - no solution. Even remote access and access on camera options set up by Samsung do not work. The latest message I got was 'call again' maybe you will get better technical support the next time!

Shipping delays are normal, especially during the holidays, but my experience with Samsung has been unmatched. Nearly 1 month after ordering, the item has not shipped and I receive emails every other day indicating "your order is still on time". I've reached out to support several times, all of which have either not helped me at all, tried to sell me other Samsung products, or told me false and misleading information about my order. I can't imagine the processes involved for buying and relying on more intensive items such as appliances or phones from this company. Apple devices and Amazon shipping times will always be superior.